Fleetwood Post-Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 81 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (60%)
- High RN turnover (59%)
Below average in SC · Below recommended RN staffing · Below chain average · $14,842 in fines · Very few deficiencies
What this means for your family
While the therapy and nursing staff are frequently praised for their individual dedication, the facility suffers from significant, recurring issues with cleanliness and management communication. If you are considering this facility, we strongly recommend visiting unannounced to check the environment yourself and asking specifically about current nurse-to-patient ratios on weekends.
Google Reviews
Google Reviews
81 reviews on Google“Fleetwood Post-Acute receives highly polarized feedback, with many families praising the dedication of individual nurses and therapy staff while others report severe neglect and poor facility conditions. Recurring complaints highlight chronic understaffing, slow response times, and a persistent, unpleasant odor throughout the building. While some families find the care compassionate and effective for rehab, others describe a lack of communication from management and concerns regarding basic hygiene and patient dignity.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and caring individual nursing/CNA staff
- Effective physical and occupational therapy teams
- Helpful administrative and social work support
- Professional and attentive care during rehab stays
Concerns
- Chronic understaffing leading to slow response times (mentioned by 9 reviewers)
- Unsanitary facility conditions and persistent odors (mentioned by 8 reviewers)
- Poor management communication and lack of empathy (mentioned by 6 reviewers)
- Inadequate hygiene and neglect of patient physical needs (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a 2/5 star staffing rating; what specific steps are you taking to ensure residents receive timely assistance when they call for help?
- 2Some families have mentioned concerns regarding the cleanliness of the facility; could you walk me through your current housekeeping schedule and how you maintain hygiene in resident rooms?
- 3Since I see you have a dedicated therapy team, how do you coordinate their care with the nursing staff to ensure a smooth recovery process for residents?
- 4Communication is very important to our family; what is the best way for us to stay updated on our loved one's daily progress and any changes in their care plan?
- 5I see that you respond to some online feedback; how do you use that input from families to make tangible improvements to the daily experience here?
- 6What does the daily activity calendar look like, and how do you encourage residents to participate in social life within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The compassionate care my dad received there was AMAZING. They were always a phone call away if there was an issue, and the issue was resolved immediately.”
“The nurse's were excellent, especially Christine. Therapy did a wonderful job. Kasie and Dawn were the sweetest.”
“The building is worn out... Don't let that fool you. These are solid providers who caught many health issues my mom struggled with, up and until her Hospice admission.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered deficiencies in 2023 regarding treatment care, safety supervision, and dietary management. The facility shows recurring issues with accident prevention and safety hazards across multiple surveys, along with problems in nutrition services and fire safety systems. While all deficiencies have been corrected according to facility reports, the pattern of safety and care concerns warrants careful evaluation during your visit.
May 6, 2025Routine1
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Dec 29, 2023Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Oct 9, 2023Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Dec 10, 2021Routine7
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Federal Penalties
Fine
Oct 9, 2023
$7,421
Fine
Oct 9, 2023
$7,421
Ownership & Operations
Who Operates This Facility
Fleetwood Post-Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 179 of 260
Ownership & Management
Owners
Palmetto Community Healthcare, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit fleetwoodpostacute.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Powdersville Post-Acute
4.6 miNursing Home · Easley, SC
Presbyterian Home of Sc - Foothills
4.7 miNursing Home · Easley, SC
Manna Post Acute
5.8 miNursing Home · Pickens, SC
Piedmont Post-Acute
12.0 miNursing Home · Piedmont, SC