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Nursing HomeMedicaid

Fountains Rehabilitation at Mill Cove

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

9960 Atrium Way, Regency · Jacksonville, FL 3222584 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 304 Google reviews

5
4
3
2
1
Fountains Rehabilitation at Mill Cove Nursing Home in Jacksonville, FL — Street View
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What this means for your family

The Fountains at Mill Cove excels in creating a warm, social environment with a very friendly staff, making it a strong choice for independent or assisted living. However, families of patients requiring skilled nursing or intensive rehab should be aware of potential delays in care response and should conduct a thorough in-person tour of the specific unit to ensure the physical room conditions meet their expectations.

Google Reviews

Google Reviews

304 reviews on Google
The Fountains at Mill Cove receives high praise for its friendly, caring staff and clean, welcoming environment, with many families noting that their loved ones feel treated like family. However, there is a recurring pattern of critical concerns regarding the skilled nursing and rehab units, specifically regarding slow response times to call lights, inconsistent communication, and aging facility infrastructure. Families considering this facility should carefully weigh the strong community atmosphere against the potential for inconsistent care in the medical-focused wings.

Quality Themes

Tap a score for details
Food6.0Staff8.0Clean9.0Activities9.0Meds4.0Memory8.0Comms5.0Value4.0

Strengths

  • Warm, attentive, and friendly nursing and support staff
  • Clean and well-maintained common areas
  • Strong sense of community and resident engagement
  • Active and varied social calendar for residents

Concerns

  • Slow response times to call lights and patient requests (mentioned by 5 reviewers)
  • Outdated facility infrastructure and worn furniture in skilled nursing (mentioned by 4 reviewers)
  • Poor communication regarding discharge planning and medical updates (mentioned by 3 reviewers)
  • Inconsistent quality and variety of food services (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.52024(46)4.62025(147)4.02026(20)

Distribution · 213 analyzed

5
163
4
31
3
1
2
2
1
16
14 reviews posted between Mar 9, 2025Mar 14, 2025 · 12 were 5-star
14 reviews posted between Dec 12, 2024Dec 13, 2024 · 13 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed the facility has a very active social calendar; could you walk us through what a typical afternoon of resident engagement looks like for someone with my family member's interests?
  • 2With the facility currently at an 84-resident capacity, what is your process for ensuring that call lights and urgent resident requests are addressed in a timely manner?
  • 3We understand that some areas of the facility are undergoing updates; what is the current plan for refreshing the furnishings and infrastructure in the skilled nursing wings?
  • 4How do you typically handle communication with families regarding medical updates or changes in a care plan to ensure we are always kept in the loop?
  • 5I see that medication management is a key focus here; could you explain how your team ensures accuracy and consistency for residents with complex medication schedules?
  • 6Since you have a strong sense of community, how do you incorporate resident feedback to ensure the dining experience remains varied and meets the nutritional preferences of those living here?

Personalized based on this facility's data


Key Review Excerpts

The staff is hands down the absolute best. Warm smiles at every reception desk and plenty of staff-to-patient ratio.

Granddaughter of resident · 2024★★★★★

The rehab facility is in desperate need of updating not only room furnishing but medical care equipment. CNA & Nursing Response time ha

Family member of rehab patient · 2026★★☆☆☆

My mom was in the Nursing home part due to being in Hospice care. Her room was just awful, it had holes in the walls the AC unit that is in the window was disgusting, the bed rails were failing apart!

Daughter of resident · 2025☆☆☆☆
Source: 304 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.58hrs
77%
Registered nurses for medical care
Total Nursing
3.85hrs
94%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility34.5%
Worse than Avg
Here
34.5%
US
19.4%
FL
11.5%
Duval
11.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.7%
Better than Avg
Here
6.7%
US
15.5%
FL
8.7%
Duval
10.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
14.4%
FL
9.1%
Duval
8.2%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility13.1%
Worse than Avg
Here
13.1%
US
5.3%
FL
5.6%
Duval
5.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility21.0%
Worse than Avg
Here
21.0%
US
19.5%
FL
15.0%
Duval
16.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
FL
98.1%
Duval
98.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
81.8%
FL
94.8%
Duval
94.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.9%
Mixed vs Avgs
Here
92.9%
US
79.8%
FL
94.7%
Duval
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Worse than Avg
Here
1.8%
US
1.6%
FL
1.5%
Duval
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Above state avg (7.3)

This facility shows a mixed inspection record with 14 deficiencies across three surveys, all corrected by the provider. The most recurring issues involve resident rights violations, building safety and maintenance problems, and quality of care concerns including medication errors and daily living assistance. While no complaints were filed by families, the facility has faced consistent challenges with resident dignity and care standards, though deficiencies appear in different areas each survey rather than persisting in the same categories.

Feb 12, 2026Routine
23
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0620Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0009Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0015Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0022Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for sheltering.

0023Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for medical documentation.

0025Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Apr 11, 2024Routine
5
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Apr 28, 2022Routine
5
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Fountains Rehabilitation at Mill Cove

Organization Type

for profit

Ownership & Management

Owners

Atrium Snf Holdings LLC

Owner · Organization

100%

Atrium Master Holdings LLC

Owner (parent company) · Organization

Bhp Services

Owner (parent company) · Organization

Key personnel

Wierzba, KyleW-2 Managing EmployeeSofia, LisaOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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