Bradford Village Healthcare Center
Strong Medicare quality ratings; families often praise newly renovated facility environment. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
While the facility has undergone recent renovations and has some dedicated staff members who excel in rehabilitation, the frequency of reports regarding neglect and poor communication is concerning. If you choose this facility, we strongly recommend daily, unannounced visits to ensure your loved one's basic needs are being met and to monitor medication administration closely.
Google Reviews
Google Reviews
36 reviews on Google“Bradford Village Healthcare Center receives highly polarized feedback, with many families reporting severe neglect, poor communication, and unprofessional staff behavior. While some reviewers praise the facility's recent renovations and specific staff members during rehabilitation stays, a significant number of reports detail unaddressed call lights, medication delays, and unsanitary conditions.”
Quality Themes
Tap a score for detailsStrengths
- Newly renovated facility environment
- Effective short-term rehabilitation therapy
- Select attentive and kind nursing staff
Concerns
- Neglect and slow response to call lights (mentioned by 8 reviewers)
- Poor communication and unprofessional front desk staff (mentioned by 5 reviewers)
- Unsanitary conditions and poor hygiene care (mentioned by 4 reviewers)
- Medication management and administration delays (mentioned by 3 reviewers)
- Poor quality and inconsistent food service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent renovations to the facility, how are you currently maintaining the cleanliness and hygiene standards in resident rooms and common areas?
- 2Could you walk me through the typical response process when a resident uses their call light, and how you ensure timely assistance during busy shifts?
- 3I understand that medication management is a critical part of care; what protocols do you have in place to ensure medications are administered accurately and on time?
- 4How does the facility handle communication with families regarding updates on their loved one's health, and who is the primary point of contact for administrative questions?
- 5What steps are being taken to improve the variety and quality of the dining experience to ensure residents are receiving consistent, nutritious meals?
- 6Since you have a strong reputation for short-term rehabilitation, how do those therapy services integrate with the daily life and social activities of your long-term residents?
Personalized based on this facility's data
Key Review Excerpts
“The main nurse aide, Denika, was friendly with my family member and the rest of the family.”
“They did forget to bring him his pain meds a couple of times, but when Crystal was his nurse, she would quite literally go above and beyond for him.”
“My husband was in this facility for 2 weeks. When he left he was a new man, stronger, healthier, and much more alert.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, raising concerns about this facility's care quality. The most recurring issues involve food service and safety, medication management, and fire safety systems. Problems with food service and fire safety have persisted across multiple surveys from 2022 through 2025, suggesting ongoing compliance challenges. While all deficiencies show correction dates, the pattern of repeated issues in core care areas warrants careful consideration during any visit.
Feb 12, 2025Routine4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 30, 2023Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 30, 2023Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Aug 22, 2023Complaint1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Dec 1, 2022Routine8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Bradford Village Healthcare Center
for profit
Chain Affiliation
Bridges Health
34 facilities nationwide
Chain avg rating: 3.6/5 · Rank 23 of 33
Ownership & Management
Owners
Bridges Employee Stock Ownership Trust
Owner (parent company) · Organization
Duncan, Robert
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit bradfordok.com
Medicare data downloads
Original nursing home datasets
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