Heather Health Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 34 Google reviews
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What this means for your family
This facility has a long history of serious complaints regarding medical neglect, hygiene, and staff conduct. While some recent reviews suggest potential improvements, the frequency of critical safety concerns makes it difficult to recommend; we strongly advise looking elsewhere or conducting an unannounced visit to inspect cleanliness and staffing levels yourself.
Google Reviews
Google Reviews
34 reviews on Google“Heather Health Care Center faces severe and consistent criticism regarding patient neglect, unprofessional staff, and poor facility conditions. While a few recent reviews mention potential improvements under new management, the overwhelming majority of feedback describes a facility plagued by hygiene issues, communication failures, and inadequate medical care.”
Quality Themes
Tap a score for detailsStrengths
- Occasional reports of improved staffing
- Some staff members described as respectful
Concerns
- Medical neglect and poor wound care (mentioned by 5 reviewers)
- Unprofessional, rude, or abusive staff (mentioned by 8 reviewers)
- Facility cleanliness and unbearable odors (mentioned by 5 reviewers)
- Poor communication and unresponsive administration (mentioned by 5 reviewers)
- Understaffing and slow response times (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding facility hygiene, could you walk me through your current daily cleaning protocols and how you ensure rooms remain sanitary and odor-free?
- 2With the current staffing levels, what is the specific process for ensuring residents receive timely assistance with call lights and daily personal care needs?
- 3I noticed concerns regarding wound care and medical oversight; what is your current procedure for monitoring skin integrity and ensuring that specialized medical treatments are consistently administered?
- 4How does your leadership team prioritize communication with families, and what is the best way for us to receive regular updates on our loved one's health and well-being?
- 5I see that you engage with some online feedback; how does your management team use that input to make tangible improvements to the daily experience for residents?
- 6What specific activities are currently being offered to keep residents engaged throughout the day, and how do you accommodate those who may need extra support to participate?
Personalized based on this facility's data
Key Review Excerpts
“My father, who had dementia, fell 3 times. A nurse told a family member that she told him that he couldn't get up. What? He had dementia!!”
“The building is infested with bedbugs, filled with Incompetent nurses who thrive on the residents lack of knowledge.”
“My Aunt is there the employees still the food that she orders and take her debit card number and use it for themselves if you care about your family DO NOT PUT IN THAT HELL WHOLE”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing problems with 29 of 42 deficiencies stemming from family complaints, indicating persistent resident safety and care concerns. The most recurring issues involve protecting residents from abuse and neglect, preventing accidents and injuries, and providing proper medical treatment according to care plans. While the facility corrects violations when cited, the pattern of repeated problems in accident prevention, abuse protection, and treatment quality suggests systemic issues that families should carefully consider before choosing this facility.
Mar 13, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 18, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 9, 2025Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Apr 9, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 6, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Dec 6, 2024
$16,546
Fine
Apr 18, 2024
$146,192
Fine
Nov 3, 2023
$82,290
Ownership & Operations
Who Operates This Facility
Heather Health Care Center
for profit
Chain Affiliation
The Alden Network
27 facilities nationwide
Chain avg rating: 2.4/5 · Rank 20 of 27 (Worst)
Ownership & Management
Owners
The Alden Group, Ltd.
Owner · Organization
Audra Elisco Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Lauren Magnusson Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Randi Schullo Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Elisco, Arin
Owner (parent company)
Elisco, Charles
Owner (parent company)
Magnusson, Garrett
Owner (parent company)
Schullo, Joseph
Owner (parent company)
Schullo, Nicole
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit heatherhealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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