Bella Terra Wheeling
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 69 Google reviews
Watch Bella Terra Wheeling
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
Below average in IL · Meets national RN staffing standard · Low staff turnover (stable workforce) · Below chain average · $28,054 in fines · Very few deficiencies · Abuse citation
What this means for your family
Bella Terra Wheeling offers a clean environment and a highly regarded rehabilitation team, making it a strong candidate for post-surgical recovery. However, given the serious reports of neglect and communication failures, we strongly advise families to conduct unannounced visits and maintain frequent, direct contact with the nursing staff to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
69 reviews on Google“Bella Terra Wheeling receives high praise for its attentive nursing staff, cleanliness, and effective rehabilitation services, with many families noting significant improvements in their loved ones' health. However, a minority of reviewers report serious concerns regarding neglect, poor communication during medical crises, and administrative issues. Families should be aware that while many have positive experiences, there are recurring reports of inconsistent care quality and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Clean and well-maintained facility
- Effective rehabilitation therapy programs
- Helpful admissions and administrative team
Concerns
- Neglect and lack of responsiveness to medical needs (mentioned by 4 reviewers)
- Poor communication during emergencies or transitions (mentioned by 3 reviewers)
- Understaffing or perceived laziness of staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Given that your rehabilitation programs are highly regarded, how do you ensure that the same level of focus and attentiveness is applied to ongoing medication management?
- 3Could you walk me through your protocol for communicating with families during medical transitions or urgent health changes to ensure we are always kept in the loop?
- 4With a capacity of 215 residents, what steps does your leadership team take to ensure that every resident receives consistent, personalized attention throughout the day?
- 5What kind of daily activities or social engagement programs are currently available to help residents feel connected and active within the community?
- 6How do you monitor and address resident needs during shifts to ensure that requests for assistance are handled promptly and effectively?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and other staff were great to my mom and our family during the ordeal. I can't thank them enough for helping us through this tough time.”
“The therapy team was outstanding care ! The Director, Tom stayed after hours for my arrival at 5:30 pm! My therapy team of Noel, Michal, Sara, Larry and speech therapist helped me get stronger !”
“My mother has been a resident of Bella Terra Wheeling for almost a year & she is enjoying her stay. The staff was friendly when we visited & my mom has made friends.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
5
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints against this facility, triggering 14 of 45 total deficiencies, with concerning patterns in resident protection from abuse and neglect (occurring across five separate complaint investigations), accident prevention and safety supervision, and medication management. While the facility has correction dates for all deficiencies, the recurring nature of abuse/neglect violations and safety issues suggests persistent problems that families should carefully consider before visiting.
Jun 22, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 13, 2025Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jan 13, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 25, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Aug 8, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 26, 2024Routine8
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jan 13, 2025
$15,015
Fine
Nov 15, 2023
$13,039
Ownership & Operations
Who Operates This Facility
Bella Terra Wheeling
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 68 of 89
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Fam Tr Ua 04282008
Owner · Organization
Oakway Operations LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit bellaterrawheeling.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Addolorata Villa
1.6 miNursing Home · Wheeling, IL
Warren Barr Buffalo Grove
2.4 miNursing Home · Buffalo Grove, IL
Elevate Care Riverwoods
3.1 miNursing Home · Riverwoods, IL
Moorings of Arlington Heights
4.6 miNursing Home · Arlington Hts, IL
Alden Des Plaines Rehab & Hc
5.3 miNursing Home · Des Plaines, IL
Whitehall of Deerfield
5.4 miNursing Home · Deerfield, IL