Elderwood of Scallop Shell at Wakefield
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 76 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High staff turnover (60%)
- High RN turnover (54%)
Below average in RI · Meets national RN staffing standard · Below chain average · $70,499 in fines
What this means for your family
This facility is highly regarded for its compassionate nursing and skilled therapy team, making it a strong candidate for rehabilitation. However, families should be aware of reported staffing gaps on weekends and should verify current dining services to ensure they meet your loved one's needs.
Google Reviews
Google Reviews
76 reviews on Google“Elderwood of Scallop Shell receives high praise for its compassionate, professional staff and clean, welcoming environment. While many families report excellent experiences with therapy and nursing care, several reviewers have raised concerns regarding understaffing, particularly on weekends, and occasional issues with food quality and availability.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and professional nursing staff
- Clean and well-maintained facility
- Effective and skilled physical therapy department
- Welcoming atmosphere for families and visitors
Concerns
- Understaffing, especially on weekends (mentioned by 4 reviewers)
- Inconsistent food quality and availability (mentioned by 3 reviewers)
- Lack of privacy or need for staff to knock before entering (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With the facility having 80 residents, how do you ensure consistent staffing coverage and attention to individual needs, particularly during the weekend hours?
- 3Could you walk me through your protocol for staff entering resident rooms to ensure that privacy and personal space are always respected?
- 4I’ve heard great things about your physical therapy department; how do you integrate those therapy goals into a resident's daily activity schedule?
- 5What steps are you taking to address recent feedback regarding the variety and quality of meal services to ensure residents are satisfied with their dining experience?
- 6Given the recent health inspection reports, what specific quality improvement initiatives are currently in place to enhance the overall care standards?
Personalized based on this facility's data
Key Review Excerpts
“The staff, the care, and the love my mom received was priceless. We are forever grateful for taking care our mom.”
“Medical , nursing and therapy staff all top professionals and caring. Immediately caught a major misdiagnosis by hospital and remedied it.”
“Weekends are SKELETON crew, as a consumer, prepare for that. The quality of staff at Scallop Shell sincerely merit 5 stars. It’s an ownership choice vs a staff choice to schedule a skeleton crew weekends.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems across multiple surveys, with families filing at least 4 complaint reports that triggered inspections. The most persistent issues involve treatment and care quality, medication management, and infection control protocols. While the facility corrects deficiencies when cited, the same problems reappear in subsequent surveys, suggesting ongoing challenges with maintaining consistent care standards and staff competency.
Nov 20, 2025Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Sep 13, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Sep 6, 2024Routine7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Jan 3, 2024Complaint1
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Sep 22, 2023Routine11
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 22, 2023Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Federal Penalties
Fine
Aug 24, 2023
$70,499
Ownership & Operations
Who Operates This Facility
Elderwood of Scallop Shell at Wakefield
for profit
Chain Affiliation
Elderwood
17 facilities nationwide
Chain avg rating: 2.6/5 · Rank 11 of 17
Ownership & Management
Owners
Post Acute Partners
Owner · Organization
Cole, Warren
Owner (parent company)
Rubin, Jeffrey
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit elderwood.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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