Village House Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise warm and supportive nursing staff. Still worth an in-person visit.
based on 13 Google reviews
Watch Village House Nursing & Rehabilitation Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some families have experienced compassionate, long-term care, recent reports regarding the dementia unit are concerning. I strongly recommend you observe the facility during a weekend or evening shift to verify if the reported issues with medication delays and staff responsiveness are present, and ask management specifically about their protocols for tracking personal belongings.
Google Reviews
Google Reviews
13 reviews on Google“Village House Nursing & Rehabilitation Center receives polarized feedback, with some families praising the staff for their warmth and long-term dedication, while others report significant issues with patient care and property management. Recent concerns highlight problems with the dementia unit, specifically regarding medication delays, unresponsive staff, and the loss of personal belongings. Families considering this facility should weigh the reports of compassionate long-term care against the recent complaints regarding basic daily support and respect for residents.”
Quality Themes
Tap a score for detailsStrengths
- Warm and supportive nursing staff
- Compassionate long-term care
- Welcoming facility atmosphere
Concerns
- Unresponsive or rude staff behavior (mentioned by 2 reviewers)
- Delays in medication and bathroom assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that medication management and communication are areas you are working to improve; could you walk me through your current process for ensuring residents receive their medications on time and how you keep families updated on any changes?
- 2Given that memory care is a specialized area of focus for you, what specific activities or daily routines do you have in place to keep residents in that unit engaged and supported?
- 3I see that your team has been active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 4Some families have mentioned concerns regarding wait times for assistance with daily needs like bathroom visits; what is your current protocol for responding to call lights to ensure residents are helped promptly?
- 5With your 5-star health inspection rating, how do you maintain such high standards of care during busy shifts or when staffing levels fluctuate?
- 6What is the facility's protocol for handling medical emergencies, and at what point would a family member typically be notified?
Personalized based on this facility's data
Key Review Excerpts
“The quality of care that the staff of the village house has shown my mother is above and beyond my expectations. They are all so caring and concerned with the well being and health of my mother.”
“Patients do not get their clothes after washing. Personal items, like throws for the bed ,have been stolen. Patient has to wait for meds, bathroom. Staff can be disinterested in the patients.”
“The staff is exceptional. They are competent, friendly, accepting and supportive in every way possible.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to findings about accident prevention, nutrition adequacy, and care planning communication. The facility shows recurring issues with food safety and nutrition services across multiple surveys from 2022 to 2025, along with problems in resident safety and care planning. While all deficiencies have correction dates, the pattern of repeated nutrition-related violations suggests ongoing operational challenges that families should discuss during visits.
Mar 12, 2026Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jan 9, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 6, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 18, 2024Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
May 16, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Feb 1, 2024Routine2
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Federal Penalties
Fine
Jul 18, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Village House Nursing & Rehabilitation Center
for profit
Chain Affiliation
Health Concepts, Ltd.
5 facilities nationwide
Chain avg rating: 4.0/5 · Rank 2 of 5 (Best)
Ownership & Management
Owners
Ryan, David
Owner
Ryan, Sally
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit healthconceptsltd.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Adviniacare Newport, LLC
< 1 miNursing Home · Newport, RI
St Clare Home
< 1 miNursing Home · Newport, RI
John Clarke Senior Living
2.9 miNursing Home · Middletown, RI
Grand Islander Center
3.1 miNursing Home · Middletown, RI
Royal Middletown Nursing Center
4.3 miNursing Home · Middletown, RI