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Strong Medicare quality ratings; public reviewers often praise highly regarded physical and occupational therapy teams. Still worth an in-person visit.
based on 30 Google reviews
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Roberts Health Centre INC has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly regarded physical and occupational therapy teams and consistently praised for facility cleanliness. Review the component ratings and current source records before deciding.
Roberts Health Centre receives polarized feedback, with long-term praise for its cleanliness and the dedication of the owner and therapy teams. However, recent reviews highlight significant concerns regarding medical oversight, communication, and the quality of care provided to patients with complex needs.
Quality Themes
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Concerns
Rating Trends
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Distribution · 35 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The medical staff allowed him to gain 20 lbs of water weight due to not getting the proper medication. While I was telling the staff he needed the meds. Then they said he had pneumonia. Which he did not.”
“The OT & PT were wonderful! The nurses & CNA's were so helpful and pleasant , Everyone who works there is great.”
“The care, compassion, and rapport at every level of staff, including the owner, was genuine and positive. The medical treatment and personal care they showed my mother, including every single CNA, was as if she were amongst family.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Roberts Health Centre has faced significant concerns from families who filed complaints leading to four deficiencies in 2025, primarily involving food safety and dietary services, along with respiratory care and hospice coordination issues. While all deficiencies have been corrected by the facility, the pattern of family-reported problems suggests potential quality of care challenges that prospective families should carefully consider when evaluating this facility.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Roberts Health Centre INC
for profit
Owners
Catallozzi, Richard
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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