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Nursing HomeMedicaid Investigative

St Clare Home

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

309 Spring Street, Newport, RI 0284050 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 28 Google reviews

5
4
3
2
1
St Clare Home Nursing Home in Newport, RI — Street View
Street View

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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Above-median deficiencies (10 vs median 7)
  • High staff turnover (61%)
  • High RN turnover (81%)

Below average in RI · Meets national RN staffing standard · Above recommended total nurse staffing · No penalties on record

Source: Medicare data

What this means for your family

St Clare Home offers a clean, modern environment with a well-regarded rehab team, which many families appreciate. However, because multiple reviewers have reported issues with slow response times and inconsistent care quality, we strongly recommend visiting during a weekend to observe staffing levels and asking management specifically about their protocols for call-light response.

Google Reviews

Google Reviews

28 reviews on Google
St Clare Home receives polarized feedback, with many families praising the facility for its clean environment, beautiful grounds, and kind, attentive staff. However, recent and historical reviews highlight significant concerns regarding staffing levels, particularly on weekends, and inconsistent quality of care and food service. Families should be aware that while many report positive experiences, others have encountered issues with slow response times and unprofessional staff behavior.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Beautiful, peaceful grounds
  • Kind and professional nursing staff
  • Effective rehab and therapy services

Concerns

  • Understaffing leading to slow response times (mentioned by 3 reviewers)
  • Inconsistent or poor quality food service (mentioned by 3 reviewers)
  • Unprofessional staff behavior or rudeness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02018(2)3.82019(9)5.02020(2)5.02021(1)5.02022(11)3.82024(4)3.02025(2)

Distribution · 31 analyzed

5
23
4
2
3
0
2
2
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding dining experiences, what steps are you taking to improve the quality and consistency of the meals served to residents?
  • 2With 10 recent state violations on record, could you walk us through the specific improvements you have implemented to address these regulatory concerns?
  • 3I noticed some families have mentioned challenges with response times; how do you manage staffing levels during peak hours to ensure residents receive timely assistance?
  • 4We read wonderful things about your peaceful grounds; what kind of daily social or outdoor activities do you offer to help residents stay engaged and active?
  • 5How do you foster a culture of professionalism and kindness among your staff to ensure every resident feels respected and well-cared for?
  • 6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

The nurses, therapists and caretakers were outstanding — caring, patient, professional and kind. The grounds are beautiful as they are part of an old church and third floor has a covered balcony with views of the water.

Rehab patient · 2025★★★★★

While visiting my friends mother on the rehab unit, I watched her wait over a half hour for someone to answer her light for the bathroom. Once someone did respond, I was told that “she had to wait because she’s not the only one that needs care”

Visitor · 2025☆☆☆☆

Low morale and not enough employees. Clean place. ... Staff not briefed properly on residence needs. Too much cell phone use not enough time with residence real needs.

Family member · 2018★★☆☆☆
Source: 28 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

4

measures

Worse Than Avg

10

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
RI
15.5%
Newport
16.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility14.9%
Better than Avg
Here
14.9%
US
15.3%
RI
17.5%
Newport
24.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.4%
Mixed vs Avgs
Here
23.4%
US
14.4%
RI
19.5%
Newport
24.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.4%
Worse than Avg
Here
24.4%
US
15.4%
RI
22.7%
Newport
21.1%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility11.9%
Worse than Avg
Here
11.9%
US
3.2%
RI
3.6%
Newport
3.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility89.9%
Worse than Avg
Here
89.9%
US
93.4%
RI
93.7%
Newport
97.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility43.2%
Worse than Avg
Here
43.2%
US
81.8%
RI
77.7%
Newport
87.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility66.1%
Worse than Avg
Here
66.1%
US
79.7%
RI
78.2%
Newport
82.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility9.0%
Worse than Avg
Here
9.0%
US
1.6%
RI
2.0%
Newport
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (8.7)
5 complaint-triggered

St Clare Home shows ongoing concerns with families filing reports about nursing staffing and medication safety issues. The facility has recurring problems with care planning, medication management, and quality of care that persist across multiple recent surveys from 2024-2025. While all deficiencies show correction dates, the pattern of repeated violations in critical areas like nursing staff adequacy and medication errors suggests systemic challenges that warrant careful consideration during your visit.

Jul 3, 2025Complaint
1
0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

May 16, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 10, 2025Routine
8
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Nov 13, 2024Complaint
3
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Apr 17, 2024Routine
3
0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Feb 20, 2023Routine
13
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0742Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Ownership & Operations

Who Operates This Facility

Owner / Operator

St Clare Home

Organization Type

nonprofit

Ownership & Management

Key personnel

Dos Santos, LauraOfficer / DirectorKenney, AlbertOfficer / DirectorReilly, TimothyOfficer / DirectorGagnon, KatelynOfficer / DirectorDiocesan Administration CorporationManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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