Kingston Center for Rehabilitation and Health Care
Strong Medicare quality ratings; families often praise friendly and professional staff members. Still worth an in-person visit.
based on 45 Google reviews
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What this means for your family
This facility has a history of extreme polarization; while some patients report successful rehabilitation, others have raised critical concerns regarding patient hygiene and neglect. Before choosing this facility, we strongly recommend conducting an unannounced visit to check for cleanliness and observing staff response times to call bells.
Google Reviews
Google Reviews
45 reviews on Google“Kingston Center for Rehabilitation and Health Care receives highly polarized feedback, with some families praising the management and staff, while others report severe neglect and poor hygiene. Critical reviews frequently cite issues with patient cleanliness, slow response times, and the loss of personal belongings. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the serious allegations of medical negligence and poor facility maintenance reported by others.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and professional staff members
- Efficient management and administration
- Well-kept, clean environment (noted by some)
- Effective rehabilitation therapy
Concerns
- Neglect and slow response to patient needs (mentioned by 5 reviewers)
- Poor hygiene and strong odors (urine/feces) (mentioned by 4 reviewers)
- Theft or loss of personal belongings (mentioned by 3 reviewers)
- Medical errors and lack of proper care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that the facility has a 1-star CMS staffing rating, how do you ensure that residents' needs are addressed promptly and that call lights are answered in a timely manner?
- 2I noticed some feedback regarding the environment; could you walk me through your daily cleaning schedule and how you maintain hygiene standards in resident rooms and common areas?
- 3What specific protocols do you have in place to ensure the security of residents' personal belongings and prevent the loss of items?
- 4With medication management being a priority for us, could you explain the oversight process for administering medications to ensure accuracy and safety?
- 5I see that you actively engage with online feedback; how does that communication with families help you improve the daily experience and dining options for residents?
- 6What does a typical day look like in terms of social activities, and how do you encourage residents to participate to ensure they stay engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The facility itself is one of the most depreessing places I've ever been to. In addition the first thing you smell when walking in is the extremely strong smell of urine.”
“I have spent the last 10+ moths here at the Kingston Center recovering from multiple medical issues including most recently a full hip replacement. I would like to commend the staff here for their excellent treatment and care which has hastened my recovery.”
“They ignore patients calls for help, make them wait to go to the bathroom. They are not clean, my mother's room stunk of feces and urine, room was very cluttered.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 11 measures
6
measures
3
measures
2
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Residents with a long-term catheter
Residents who fell and were seriously hurt
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections revealing serious concerns about resident protection from abuse and accident prevention, alongside recurring issues with medication management and fire safety systems. The facility has faced 15 deficiencies across recent surveys, with repeated problems in medication labeling and fire safety equipment appearing in multiple inspections. While all deficiencies show correction dates, the pattern of complaint-driven investigations and recurring safety issues warrants careful consideration during any visit.
Feb 7, 2024Complaint4
Environmental Deficiencies
Keep all essential equipment working safely.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 7, 2024Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nov 14, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 11, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 15, 2022Routine3
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Kingston Center for Rehabilitation and Health Care
for profit
Chain Affiliation
Centers Health Care
37 facilities nationwide
Chain avg rating: 2.2/5 · Rank 5 of 35
Ownership & Management
Owners
Hagler, Jonathan
Owner
Rozenberg, Shoshana
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit kingston-center.facilities.centershealthcare.org
Medicare data downloads
Original nursing home datasets
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