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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 57 Google reviews
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South County Nursing and Rehabilitation has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy and professional and attentive rehab staff. Review the component ratings and current source records before deciding.
South County Nursing and Rehabilitation receives highly polarized feedback, with many families praising the physical and occupational therapy teams for successful short-term rehab outcomes. However, significant concerns persist regarding inconsistent nursing care, poor food quality, and slow response times to patient needs, particularly during night and weekend shifts. Families should be aware that while some report excellent, compassionate care, others have documented serious lapses in hygiene and responsiveness.
Quality Themes
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Concerns
Rating Trends
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Distribution · 60 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The first time, she was admitted to Genesis South County Skilled Rehab and received excellent care. The second time she went to a newer, fancier facility, and although she received good care, I felt the staff seemed detached, and her rehab program was rushed for her age at 92.”
“The physical and speech therapy were very good. However, the nursing staff was very poor, almost negligent. They did not answer the call light for over an hour.”
“The discharge team provided us with follow up calls and text to ensure that we had what he needed to heal. We’re very grateful for all of their support.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
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Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints that triggered inspections revealing concerning issues including abuse/neglect response failures and resident dignity violations. The facility shows recurring problems with safety hazards, care planning, and environmental cleanliness across multiple surveys from 2023 to 2024. While all deficiencies have correction dates, the pattern of repeated safety and quality of care issues, combined with family-reported concerns, suggests ongoing challenges that warrant careful consideration during any visit.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Nov 15, 2024
$14,433
South County Nursing and Rehabilitation
for profit
Eden Healthcare
7 facilities nationwide
Chain avg rating: 2.7/5 · Rank 1 of 7 (Highest rating)
Owners
Gellis, Louis
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
57 reviews from families & visitors
Official Website
Visit lakesidenursingrehab.com
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Original nursing home datasets
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