South County Nursing and Rehabilitation
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 53 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and rehab programs, which have helped many patients recover successfully. However, families should be vigilant regarding nursing responsiveness and food quality; we recommend visiting during off-hours to observe staffing levels and asking specifically about their process for handling call lights and dietary needs.
Google Reviews
Google Reviews
53 reviews on Google“South County Nursing and Rehabilitation receives highly polarized feedback, with many families praising the physical and occupational therapy teams for successful short-term rehab outcomes. However, significant concerns persist regarding inconsistent nursing care, poor food quality, and slow response times to patient needs, particularly during night and weekend shifts. Families should be aware that while some report excellent, compassionate care, others have documented serious lapses in hygiene and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Professional and attentive rehab staff
- Clean and well-maintained facility environment
- Supportive discharge planning and follow-up
Concerns
- Slow or non-existent response to call lights (mentioned by 4 reviewers)
- Poor food quality and lack of appropriate dietary accommodations (mentioned by 5 reviewers)
- Understaffing, particularly on second/night shifts and weekends (mentioned by 4 reviewers)
- Inconsistent hygiene and personal care for residents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; could you tell us more about how the rehab team works with residents to prepare them for a smooth transition home?
- 2How do you ensure that residents' specific dietary needs and food preferences are met during meal times?
- 3What is your process for ensuring that call lights are answered promptly, especially during the evening and weekend shifts?
- 4Could you describe the routine for daily personal care and hygiene to ensure every resident feels refreshed and well-attended to?
- 5What kind of daily activities or social outings are available to keep residents engaged and connected with one another?
- 6In the event of a medical emergency during the night or over the weekend, what is the protocol for getting immediate care for a resident?
Personalized based on this facility's data
Key Review Excerpts
“The first time, she was admitted to Genesis South County Skilled Rehab and received excellent care. The second time she went to a newer, fancier facility, and although she received good care, I felt the staff seemed detached, and her rehab program was rushed for her age at 92.”
“The physical and speech therapy were very good. However, the nursing staff was very poor, almost negligent. They did not answer the call light for over an hour.”
“The discharge team provided us with follow up calls and text to ensure that we had what he needed to heal. We’re very grateful for all of their support.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections revealing concerning issues including abuse/neglect response failures and resident dignity violations. The facility shows recurring problems with safety hazards, care planning, and environmental cleanliness across multiple surveys from 2023 to 2024. While all deficiencies have correction dates, the pattern of repeated safety and quality of care issues, combined with family-reported concerns, suggests ongoing challenges that warrant careful consideration during any visit.
Apr 17, 2025Routine4
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nov 18, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 19, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 29, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 22, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 2, 2023Routine6
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Nov 15, 2024
$14,433
Ownership & Operations
Who Operates This Facility
South County Nursing and Rehabilitation
for profit
Chain Affiliation
Eden Healthcare
7 facilities nationwide
Chain avg rating: 2.7/5 · Rank 3 of 7 (Best)
Ownership & Management
Owners
Gellis, Louis
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit lakesidenursingrehab.com
Medicare data downloads
Original nursing home datasets
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