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Assisted Living

Delaware Plaza Retirement Inn

Limited public data on Delaware Plaza Retirement Inn. Call, tour, and ask to meet current residents' families — your own impression matters most.

926 Delaware St, Broadway · Longview, WA 98632108 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.9/5

based on 13 Google reviews

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What this means for your family

Delaware Plaza is highly regarded for its warm, welcoming environment and attentive staff who prioritize resident comfort. While the facility maintains a strong reputation, families should monitor the impact of recent management changes to ensure the high standard of care and staff retention remains consistent.

Google Reviews

Google Reviews

13 reviews on Google
Delaware Plaza Retirement Inn is widely praised for its warm, home-like atmosphere and attentive, compassionate staff who make residents feel like family. While the majority of reviews are highly positive, there is a noted concern regarding recent management changes and the potential turnover of long-term staff members.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Warm, home-like environment
  • Attentive and compassionate staff
  • Clean and well-maintained facility
  • Responsive communication with families

Concerns

  • Management turnover and loss of experienced staff

Rating Trends

Tap a year to see what changed

2344.0'18(1)5.05.0'20(2)1.05.0'22(1)1.04.0'24(5)5.0'26(1)

Distribution · 14 analyzed

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How They Respond to Reviews

92%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you are very active in responding to feedback online; how does that open communication style translate to your day-to-day updates with families?
  • 2With the facility having a warm, home-like feel, how do you ensure that the sense of community remains strong as you integrate new team members into your staff?
  • 3What specific daily activities or social programs are currently the most popular among residents here at Delaware Plaza?
  • 4Given your capacity of 108 residents, what is your protocol for ensuring consistent, personalized care during transitions in leadership or staffing?
  • 5How does your team coordinate with outside medical providers to ensure seamless care when a resident has an urgent health need?
  • 6What steps are you taking to retain your most experienced staff members to ensure residents continue to receive the compassionate care they are known for?

Personalized based on this facility's data


Key Review Excerpts

No concern goes unheard. The team goes out of their way to make sure we are as comfortable and cared for as family.

Resident/Family member · 2024★★★★★

They have cared for my wife's sister meeting her needs and keeping us up to date on any needs that may arise.

Long-term resident's family · 2024★★★★★

Delaware Plaza is beginning to feel like home to me. Staff encourage us to share our concerns and make suggestions about everything around us.

Resident · 2024★★★★
Source: 13 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

5total
20deficiencies
Apr 29, 2026Fire

Facility approval status is listed as Disapproved.

Maintenance of Fire ResistanceOwner's Responsibility

Failed to provide inventory and annual inspection of fire resistance rated construction and repairs.

Emergency Lighting Activation TestIFC 1032.10.1

Failed to provide 30 monthly emergency light inspection records (Oct, Nov, Dec).

Clearance From Ignition SourcesIFC 0305.1

Heater on second floor landing lacks required clearance.

Extinguishing System ServiceIFC 904.13.5.2

Failed to provide semi-annual hood suppression system inspection.

Working Space and ClearanceIFC 603.4

Storage found too close to electrical panel in third floor electrical room.

Portable Fire ExtinguishersIFC 906.2

Failed to conduct monthly fire extinguisher inspections in kitchen.

Fire DoorsIFC 705.2.6

Failed to provide annual fire roll down door testing.

Fire Drill RequirementsFire Drills

Failed to provide various required fire drill records for 2025 shifts.

Duct and Air Transfer OpeningsIFC 706.1

Failed to provide 4-year fire damper inspection report; floor 3 damper 1 failed testing.

Sprinkler SystemsIFC 903.5

Failed to provide annual forward flow test, quarterly sprinkler inspection for Q2 2025, and drywall on sprinkler head in oxygen room.

Mar 18, 2026Investigation

This report corresponds to Complaint ID 208110. A follow-up inspection letter indicates that deficiencies were corrected as of 05/12/2026.

Service agreement planningWAC 388-78A-2130Corrected Mar 18, 2026

The facility failed to update the Negotiated Service Agreement (NSA) for Resident 1 when their health declined, resulting in inaccurate assessments regarding assistance needed for feeding, dental care, laundry, and other care needs.

Sep 10, 2025Inspection

Includes information from both the follow-up inspection letter (detailing correction of previous deficiencies) and the full inspection report.

Tuberculosis Testing method RequiredWAC 388-78A-2481Corrected Oct 24, 2025

Facility failed to ensure the second step of two-step TB testing for 1 of 3 sampled staff (Staff D) was read within 48-72 hours of administration.

Medication servicesWAC 388-78A-2210Corrected Oct 24, 2025

Facility failed to implement systems for safe medication services. 6 of 9 residents had medications missing without documentation, and some PRN orders lacked clear parameters. Medication carts contained items missing 'open' labels.

Tuberculosis One testWAC 388-78A-2483Corrected Oct 24, 2025

Facility failed to ensure the second step of two-step TB testing for 1 of 3 sampled staff (Staff D) was read within 48-72 hours of administration.

Resident recordsWAC 388-78A-2390

Facility failed to ensure the resident characteristics roster reflected all residents' current services and care needs.

Oct 20, 2023Inspection

A follow-up inspection letter dated 12/15/2023 notes that the deficiencies listed were corrected.

Intermittent nursing services systemsWAC 388-78A-2320Corrected Dec 4, 2023

Facility failed to ensure a registered nurse delegated, supervised, and evaluated a staff member administering insulin to a resident weekly for the first four weeks.

Full assessment topicsWAC 388-78A-2090

Facility failed to complete safety assessments for smoking and/or medical devices (side rails) for 6 residents (R2, R4, R6, R7, R9, R10).

Nonavailability of medicationsWAC 388-78A-2240Corrected Dec 4, 2023

Facility failed to obtain prescribed medications in a correct and timely manner for 2 residents (R9 and R11).

Medication servicesWAC 388-78A-2210Corrected Dec 4, 2023

Facility failed to develop and implement systems for safe medication service for 2 residents (R10 and R11) who were self-administering medications despite receiving full/maximum assistance with medication management.

May 16, 2023Investigation

Includes reference to complaint numbers 80341 and 80317.

Monitoring residents' well-beingWAC 388-78A-2120Corrected May 16, 2023

The facility failed to identify and meet changing care needs for 1 resident regarding safe transfers, placing the resident at risk for falls and injury. Staff were reported to be instructing the resident to soil their brief in bed due to perceived inadequate staffing for safe transfers.

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References & Resources

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