See every facility — official ratings, family reviews, no referral fees.
Assisted Living

Canterbury Retirement Inn

Families consistently rate this highly — reviewers highlight warm, attentive, and caring staff. Schedule a visit to confirm the fit.

1324 3rd Ave, Third Avenue · Longview, WA 98632140 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.9/5

based on 112 Google reviews

5
4
3
2
1
Canterbury Retirement Inn Assisted Living in Longview, WA — Street View
Street View

Watch Canterbury Retirement Inn

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

Canterbury Inn is highly regarded for its compassionate staff and strong support for families navigating the transition to assisted living. However, because recent reviews have mentioned inconsistent meal quality and concerns about weekend staffing visibility, we recommend scheduling a tour on a weekend to observe the environment firsthand and asking specifically about their current dining management.

Google Reviews

Google Reviews

112 reviews on Google
Canterbury Retirement Inn is widely praised by families for its warm, attentive staff and clean, well-maintained environment. While the majority of reviews highlight exceptional care and a supportive atmosphere, some recent feedback points to concerns regarding inconsistent food quality and potential staffing gaps on weekends.

Quality Themes

Tap a score for details
Food6.0Staff9.0Clean9.0Activities8.0MedsN/AMemory9.0Comms9.0Value8.0

Strengths

  • Warm, attentive, and caring staff
  • Clean and well-maintained facility
  • Strong communication with families
  • Proactive support for transitions and VA benefits

Concerns

  • Inconsistent food quality (cold, overcooked, or heavy on carbs) (mentioned by 3 reviewers)
  • Lack of visible staff assistance on weekends (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(1)'20(76)'22(2)'24(2)'26(1)

Distribution · 117 analyzed

5
109
4
5
3
0
2
2
1
1
50 reviews posted between Dec 28, 2020Jan 1, 2021 · 50 were 5-star
13 reviews posted between Dec 8, 2020Dec 11, 2020 · 12 were 5-star
12 reviews posted between Nov 17, 2020Nov 20, 2020 · 11 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you incorporate family suggestions into your daily operations?
  • 2Could you walk me through the weekend staffing model to ensure residents have the same level of support and engagement as they do during the week?
  • 3We’ve heard great things about your team's attentiveness, so how do you gather resident feedback on the dining program to ensure the menu variety and food quality meet everyone's preferences?
  • 4What specific protocols are in place for medical emergencies or urgent health changes, especially during evening and weekend hours?
  • 5With 140 residents, how do you balance the social calendar to ensure there are meaningful activities that cater to different personality types and mobility levels?
  • 6Since you have a strong reputation for helping families with VA benefits and transitions, what does the move-in process look like to ensure my loved one feels at home immediately?

Personalized based on this facility's data


Key Review Excerpts

The staff is very helpful and kind. They took care of our loved ones like family with respect and dignity. From housekeeping and laundry to the nursing staff, they all work very hard at taking care of the residents there.

Long-term resident's family · 2020★★☆☆☆

My wife has resided at Canterbury Inn’s Hudson Court Memory Center for almost a year. The caregivers have been terrific. They are not only competent and compassionate caregivers, but they help each resident maintain their personal dignity.

Memory care family member · 2023★★★★★

Food is hit or miss - sometimes just what was described, other times presented cold, over cooked, or just not very appetizing. Bus service is a life-saver, making trips to doctors or hairdressers much easier for wheelchair-bound residents.

Resident · 2023★★★★
Source: 112 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

4total
42deficiencies
Sep 12, 2025Fire

Approval status: Disapproved. Next inspection scheduled on or after 10/12/2025. Document contains signature of Regional Director Raymond Sabino.

Waste Accumulation ProhibitedIFC 304.1 2021

Bed mattresses stored in electrical room and excessive storage found.

Open electrical terminationsIFC 603.2.2 2021

Open electrical in 3rd floor storage room with light hanging from wires; electrical cover missing in laundry room.

Inspection and MaintenanceIFC 705.2 2021

Multiple fire doors (404, 405, 302, 312, 218, 178, 120, 153, 150, 606) found to have items on them.

Door Opening ForceIFC 1010.1.3 2021

Exit door at back of employee entrance is screwed shut; cross corridor door by room 197 fails to open all the way.

Fire DrillsWAC 212-12-044

Facility failed to provide fire drill records for: Q1 swing and night shift, Q2 swing shift, Q4 night shift.

Equipment RoomsIFC 315.2.3 2021

Combustible material storage found in mechanical room outside by compactor.

Owner's ResponsibilityIFC 701.6 2021

Facility failed to provide annual resistance rated construction inspection; hole in dry kitchen storage ceiling; hole in maintenance director office door and fails to self-close.

Testing and MaintenanceIFC 903.5 2021

Uncorrected deficiencies from 6/5/2025 and 9/3/2025 sprinkler reports; ice buildup on freezer sprinkler head; dust on laundry sprinkler heads; mixed quick/standard response heads in room 106; missing documentation for 3-year dry system test, annual forward flow, and 2025 Q1 report.

MaintenanceIFC 1203.4 2021

Facility failed to provide weekly generator inspection reports.

Sep 18, 2024Inspection

Includes a follow-up inspection letter dated 11/13/2024 confirming all listed deficiencies were corrected.; The facility includes both a formal statement of deficiencies with a Plan of Correction and a cover/consultation letter from the DSHS Field Manager.

Full assessment topicsWAC 388-78A-2090

Facility failed to complete safety assessments for smoking, medical devices, and self-administration of medications for 4 of 6 sampled residents.

Medication servicesWAC 388-78A-2210

Facility failed to develop and implement systems to promote safe medication service; 2 of 9 residents had medication administration errors.

Family assistance with medications and treatmentsWAC 388-78A-2290

Facility failed to ensure a written family medication assistance plan was submitted for 1 of 4 residents receiving family medication help.

Negotiated service agreement contentsWAC 388-78A-2140

Facility failed to document specific resident-identified care and service needs (transfer poles, diet types, home health services) in the NSA for 4 of 12 residents.

Resident recordsWAC 388-78A-2390Corrected Nov 2, 2024

Failed to maintain an accurate resident characteristic roster for 5 residents (R2, R4, R7, R8, R9), specifically regarding medical devices, nurse delegation, smoking status, diet/hearing, and dementia diagnosis.

Other requirements (Fire Safety)WAC 388-78A-2040Corrected Nov 2, 2024

Failed to ensure 14 of 14 fire extinguishers received required monthly inspections throughout the year.

Signing negotiated service agreementWAC 388-78A-2150

Failed to have documentation of the signing date for the Negotiated Service Agreement (NSA) for 2 of 9 sampled residents.

Service agreement planningWAC 388-78A-2130

Facility failed to complete Negotiated Service Agreements (NSA) upon admission or within 30 days for 6 of 12 sampled residents.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected Nov 2, 2024

Failed to ensure 2 of 5 sampled staff (G and H) completed the required 12 hours of annual continuing education.

PetsWAC 388-78A-2620Corrected Nov 2, 2024

Failed to provide documentation of regular examinations, immunizations, and disease-free certification for 1 of 4 pets living in the facility.

Resident rights Notice Policy on accepting medicaidWAC 388-78A-2665Corrected Nov 2, 2024

Failed to ensure Medicaid policy was on a separate page and signed on or before admission for 3 of 9 sampled residents (R3, R4, R8).

Sep 6, 2024Fire

Facility status is Disapproved. Follow-up inspection scheduled on or after 10/06/2024.

Burning ObjectsIFC 310.7

Cigarette found in garbage can; no ashtray present.

Working Space and ClearanceIFC 603.4

Electrical panel blocked by items near room 122.

Commercial Kitchen HoodsIFC 606.1

Kitchen appliance not restrained from movement.

Inspection and Maintenance (Fire Doors)IFC 705.2

Missing annual fire door inspection report; attic access door not self-closing; gaps in cross corridor door (601) and door 605.

Hold-Open Devices and ClosersIFC 705.2.3

Multiple doors (105, 103, 106, 104, 118, 101, 124) found wedged open.

Maintenance (CO Detectors)IFC 915.6

Carbon monoxide detector in room 148 is in trouble state.

Securing Compressed Gas ContainersIFC 5303.5.3

Oxygen tank in room 124 not secured.

Ash TraysIFC 310.6

Suitable noncombustible ash trays or match receivers missing in smoking area.

Open electrical terminationsIFC 603.2.2

Electrical covers missing in boiler room, laundry room, maintenance office, and room 313; culinary manager has broken electrical flex conduit.

Extension CordsIFC 603.6

Extension cord used as permanent wiring in laundry room.

Owner's ResponsibilityIFC 701.6

Holes in walls in boiler room, stairwell by room 608, and trash area by room 508.

Inspection and Maintenance (Fire Dampers)IFC 705.2

Fire damper fusible link painted in storage room by 508/608.

Testing and MaintenanceIFC 903.5

Missing annual and 3-year sprinkler trip tests; facility in process of replacing dry pendant heads.

Power TestIFC 1031.10.2

Missing annual emergency light testing report; exit sign by dining room failed to illuminate.

Fire Drills

Fire drill records missing for 2023 and 2024.

Jul 14, 2023Fire

Inspection on 06/12/2023 resulted in a 'Disapproved' status. A subsequent visit on 07/14/2023 confirmed that all violations from the previous inspection had been corrected.

Owner's Responsibility / Fire ResistanceWAC 51-54A

Facility failed to maintain fire resistance rated construction in boiler room around fire sprinkler piping.

Testing and Maintenance / Sprinkler SystemsIFC 903.5 2009, 2012, 2015, 2018

Facility failed to provide quarterly fire sprinkler inspection reports, annual forward flow testing, and was missing a sprinkler trim ring in room 151.

Smoke Detector SensitivityIFC 907.8.3 2012, 2015, 2018

Facility failed to provide sensitivity testing of the fire alarm smoke detectors.

Fire DrillsWAC 212-12-044

Facility failed to provide the third quarter swing shift and night shift fire drills.

Inspection and Maintenance / Fire DoorsIFC 705.2 2018

Facility failed to maintain/provide fire rated door/hatch in mechanical room by 608 and 142.

Extinguishing System ServiceIFC 904.12.5.2 2018

Facility failed to provide heat survey results and proper fusible link selection for kitchen hood suppression system.

Fire Department ConnectionIFC 912.7

Facility failed to provide 5 year hydro testing of FDC.

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call