Canterbury Retirement Inn
Families consistently rate this highly — reviewers highlight warm, attentive, and caring staff. Schedule a visit to confirm the fit.
based on 112 Google reviews

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What this means for your family
Canterbury Inn is highly regarded for its compassionate staff and strong support for families navigating the transition to assisted living. However, because recent reviews have mentioned inconsistent meal quality and concerns about weekend staffing visibility, we recommend scheduling a tour on a weekend to observe the environment firsthand and asking specifically about their current dining management.
Google Reviews
Google Reviews
112 reviews on Google“Canterbury Retirement Inn is widely praised by families for its warm, attentive staff and clean, well-maintained environment. While the majority of reviews highlight exceptional care and a supportive atmosphere, some recent feedback points to concerns regarding inconsistent food quality and potential staffing gaps on weekends.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and caring staff
- Clean and well-maintained facility
- Strong communication with families
- Proactive support for transitions and VA benefits
Concerns
- Inconsistent food quality (cold, overcooked, or heavy on carbs) (mentioned by 3 reviewers)
- Lack of visible staff assistance on weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 117 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate family suggestions into your daily operations?
- 2Could you walk me through the weekend staffing model to ensure residents have the same level of support and engagement as they do during the week?
- 3We’ve heard great things about your team's attentiveness, so how do you gather resident feedback on the dining program to ensure the menu variety and food quality meet everyone's preferences?
- 4What specific protocols are in place for medical emergencies or urgent health changes, especially during evening and weekend hours?
- 5With 140 residents, how do you balance the social calendar to ensure there are meaningful activities that cater to different personality types and mobility levels?
- 6Since you have a strong reputation for helping families with VA benefits and transitions, what does the move-in process look like to ensure my loved one feels at home immediately?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very helpful and kind. They took care of our loved ones like family with respect and dignity. From housekeeping and laundry to the nursing staff, they all work very hard at taking care of the residents there.”
“My wife has resided at Canterbury Inn’s Hudson Court Memory Center for almost a year. The caregivers have been terrific. They are not only competent and compassionate caregivers, but they help each resident maintain their personal dignity.”
“Food is hit or miss - sometimes just what was described, other times presented cold, over cooked, or just not very appetizing. Bus service is a life-saver, making trips to doctors or hairdressers much easier for wheelchair-bound residents.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Sep 12, 2025Fire
Approval status: Disapproved. Next inspection scheduled on or after 10/12/2025. Document contains signature of Regional Director Raymond Sabino.
Bed mattresses stored in electrical room and excessive storage found.
Open electrical in 3rd floor storage room with light hanging from wires; electrical cover missing in laundry room.
Multiple fire doors (404, 405, 302, 312, 218, 178, 120, 153, 150, 606) found to have items on them.
Exit door at back of employee entrance is screwed shut; cross corridor door by room 197 fails to open all the way.
Facility failed to provide fire drill records for: Q1 swing and night shift, Q2 swing shift, Q4 night shift.
Combustible material storage found in mechanical room outside by compactor.
Facility failed to provide annual resistance rated construction inspection; hole in dry kitchen storage ceiling; hole in maintenance director office door and fails to self-close.
Uncorrected deficiencies from 6/5/2025 and 9/3/2025 sprinkler reports; ice buildup on freezer sprinkler head; dust on laundry sprinkler heads; mixed quick/standard response heads in room 106; missing documentation for 3-year dry system test, annual forward flow, and 2025 Q1 report.
Facility failed to provide weekly generator inspection reports.
Sep 18, 2024Inspection11Report
Includes a follow-up inspection letter dated 11/13/2024 confirming all listed deficiencies were corrected.; The facility includes both a formal statement of deficiencies with a Plan of Correction and a cover/consultation letter from the DSHS Field Manager.
Facility failed to complete safety assessments for smoking, medical devices, and self-administration of medications for 4 of 6 sampled residents.
Facility failed to develop and implement systems to promote safe medication service; 2 of 9 residents had medication administration errors.
Facility failed to ensure a written family medication assistance plan was submitted for 1 of 4 residents receiving family medication help.
Facility failed to document specific resident-identified care and service needs (transfer poles, diet types, home health services) in the NSA for 4 of 12 residents.
Failed to maintain an accurate resident characteristic roster for 5 residents (R2, R4, R7, R8, R9), specifically regarding medical devices, nurse delegation, smoking status, diet/hearing, and dementia diagnosis.
Failed to ensure 14 of 14 fire extinguishers received required monthly inspections throughout the year.
Failed to have documentation of the signing date for the Negotiated Service Agreement (NSA) for 2 of 9 sampled residents.
Facility failed to complete Negotiated Service Agreements (NSA) upon admission or within 30 days for 6 of 12 sampled residents.
Failed to ensure 2 of 5 sampled staff (G and H) completed the required 12 hours of annual continuing education.
Failed to provide documentation of regular examinations, immunizations, and disease-free certification for 1 of 4 pets living in the facility.
Failed to ensure Medicaid policy was on a separate page and signed on or before admission for 3 of 9 sampled residents (R3, R4, R8).
Sep 6, 2024Fire15Report
Facility status is Disapproved. Follow-up inspection scheduled on or after 10/06/2024.
Cigarette found in garbage can; no ashtray present.
Electrical panel blocked by items near room 122.
Kitchen appliance not restrained from movement.
Missing annual fire door inspection report; attic access door not self-closing; gaps in cross corridor door (601) and door 605.
Multiple doors (105, 103, 106, 104, 118, 101, 124) found wedged open.
Carbon monoxide detector in room 148 is in trouble state.
Oxygen tank in room 124 not secured.
Suitable noncombustible ash trays or match receivers missing in smoking area.
Electrical covers missing in boiler room, laundry room, maintenance office, and room 313; culinary manager has broken electrical flex conduit.
Extension cord used as permanent wiring in laundry room.
Holes in walls in boiler room, stairwell by room 608, and trash area by room 508.
Fire damper fusible link painted in storage room by 508/608.
Missing annual and 3-year sprinkler trip tests; facility in process of replacing dry pendant heads.
Missing annual emergency light testing report; exit sign by dining room failed to illuminate.
Fire drill records missing for 2023 and 2024.
Jul 14, 2023Fire
Inspection on 06/12/2023 resulted in a 'Disapproved' status. A subsequent visit on 07/14/2023 confirmed that all violations from the previous inspection had been corrected.
Facility failed to maintain fire resistance rated construction in boiler room around fire sprinkler piping.
Facility failed to provide quarterly fire sprinkler inspection reports, annual forward flow testing, and was missing a sprinkler trim ring in room 151.
Facility failed to provide sensitivity testing of the fire alarm smoke detectors.
Facility failed to provide the third quarter swing shift and night shift fire drills.
Facility failed to maintain/provide fire rated door/hatch in mechanical room by 608 and 142.
Facility failed to provide heat survey results and proper fusible link selection for kitchen hood suppression system.
Facility failed to provide 5 year hydro testing of FDC.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
112 reviews from families & visitors
Official Website
Visit koelschseniorcommunities.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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