Frontier Rehabilitation and Extended Care
Strong Medicare quality ratings; families often praise effective rehabilitation and therapy department. Still worth an in-person visit.
based on 81 Google reviews
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What this means for your family
While the facility's rehabilitation department is frequently praised, the recent trend of reviews indicates severe issues with understaffing, medication management, and patient safety. We strongly advise families to visit in person during off-hours or weekends to observe staffing levels and to ask for a detailed plan on how the facility manages fall prevention and medication administration.
Google Reviews
Google Reviews
81 reviews on Google“Frontier Rehabilitation and Extended Care receives highly polarized feedback, with many reviewers praising the therapy department and specific staff members, while others report severe concerns regarding neglect and understaffing. Families frequently cite issues with slow response times to call lights, medication management errors, and poor communication from management. While some long-term residents and their families report positive experiences, the frequency of reports regarding falls and lack of basic care is significant.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and therapy department
- Some compassionate and dedicated nursing staff
- Home-like atmosphere and environment
- Strong communication from specific administrative staff
Concerns
- Significant understaffing leading to long wait times for call lights (mentioned by 6 reviewers)
- Medication management errors or delays (mentioned by 5 reviewers)
- Frequent falls and lack of adequate supervision (mentioned by 4 reviewers)
- Rude or dismissive staff behavior (mentioned by 6 reviewers)
- Poor communication from management and doctors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 82 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the rehab department is highly regarded; could you explain how your therapy team coordinates with the nursing staff to ensure a smooth recovery process?
- 2Given the importance of timely assistance, what is your current protocol for responding to call lights, and how do you ensure residents receive help promptly?
- 3With medication management being a critical part of care, what specific safeguards and double-check systems do you have in place to prevent errors or delays in administering prescriptions?
- 4Safety is a top priority for our family; how does your team approach fall prevention and supervision for residents who may need extra support throughout the day?
- 5I see that your administrative team is active in responding to feedback online; how do you maintain that level of open communication with families once their loved one is settled here?
- 6Could you walk me through the daily activity schedule and how you encourage residents to participate in social life to ensure they feel at home?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is outstanding and go the extra mile.”
“The staff does their best but this place is under staffed. I have had to wait up to three hours to get pain medications. It is BAD!”
“My mother was mistreated and not given her medication there w/o us throwing a fit!! Then because we wanted them to just do their job nothing extra they gave us attitude & passive aggressive threats about her being discharged.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent safety concerns with fire protection systems, electrical safety, and emergency preparedness appearing across all three surveys. Families have filed complaints leading to findings about resident dignity and privacy violations. While the facility corrects deficiencies when cited, recurring issues with basic safety infrastructure, care planning, and infection control suggest ongoing operational challenges that families should carefully consider before placement.
Feb 7, 2025Routine18
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Feb 7, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Apr 19, 2024Routine15
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
May 18, 2023Routine13
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Ownership & Operations
Who Operates This Facility
Frontier Rehabilitation and Extended Care
for profit
Chain Affiliation
Evergreen Healthcare Group
43 facilities nationwide
Chain avg rating: 2.3/5 · Rank 8 of 41 (Best)
Ownership & Management
Owners
Frontier Snf Operations LLC
Owner · Organization
Pacific Northwest Snf Operations Holdings (WA) LLC
Owner · Organization
Ch Pacific Northwest Holdings LLC
Owner (parent company) · Organization
Couve Financial Services LLC
Owner (parent company) · Organization
Pacific Northwest Snf Operations Holdings LLC
Owner (parent company) · Organization
Witzcorp Global LLC
Owner (parent company) · Organization
Yenowitz, Yitzchok
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit frontierlongview.com
Medicare data downloads
Original nursing home datasets
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