New Westside Terrace (nwst)
Families consistently rate this highly — reviewers highlight caring and friendly staff. Schedule a visit to confirm the fit.
based on 11 Google reviews
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What this means for your family
While recent residents and families report a warm, clean, and engaging environment, be aware that a significant portion of the positive reviews come from business vendors rather than residents. During your tour, ask management directly about their leadership philosophy and how they handle resident grievances to address the serious concerns raised in past reviews.
Google Reviews
Google Reviews
11 reviews on Google“New Westside Terrace receives high praise from residents and family members for its caring staff and clean, inviting environment. However, the facility's online reputation is heavily skewed by reviews from vendors and service providers rather than residents, and there is a serious, specific allegation of abusive management practices during the pandemic.”
Quality Themes
Tap a score for detailsStrengths
- Caring and friendly staff
- Clean and well-maintained facility
- Engaging social activities
- Cozy, home-like atmosphere
Concerns
- Allegations of abusive management and discrimination
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the management team is very active in responding to feedback online; how do you incorporate that kind of open communication into your daily interactions with families?
- 2Given the cozy, home-like atmosphere here, how do you ensure that the social activities remain engaging and inclusive for all 56 residents?
- 3We value a supportive and respectful environment for everyone; could you tell us about your approach to fostering a positive culture among both the staff and the residents?
- 4Since you maintain such a clean and well-kept space, what is your protocol for ensuring that residents feel comfortable and secure in their living environment at all times?
- 5How does your team handle medical needs or emergencies to ensure that residents receive prompt attention while maintaining that friendly, personal touch we've heard about?
- 6With your focus on a close-knit community, how do you handle conflict resolution or concerns to ensure every resident feels heard and valued?
Personalized based on this facility's data
Key Review Excerpts
“I have been living here for two months and to my surprise I love my new home! I live in a 1 bedroom second floor Apt. and the size is perfect for just me here. It has been an adjustment, but what has made it easier is the staff!”
“We moved my mother in law into here Oct 3 2019 and I can say the staff are awesome and loving and they take time to serve each person that lives here wow I am so happy my mom can be in a safe environment here”
“My father is there, and I am absolutely 💯 pleased with the level of care that he receives from them. My dad is very happy there, as they do so much for him in his care.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Apr 23, 2026Investigation
The document set includes a cover letter noting that as of 06/09/2026, the facility met licensing requirements and the previously cited deficiency for WAC 388-78A-2160 was corrected.
The facility failed to provide skin checks and showers as agreed upon in the Negotiated Service Agreement for one resident, resulting in the resident not receiving showers for at least two weeks and developing a sore.
Feb 26, 2026Fire
The most recent report dated 02/26/2026 indicates that all violations noted during previous related inspections have been corrected.
Facility failed to provide annual inspection of fire resistance-rated construction.
Facility failed to provide sensitivity testing of smoke detectors.
Facility failed to provide annual fire door inspection report.
Facility failed to provide carbon monoxide detector testing.
Facility failed to provide fire damper inspection report for damper repaired/replaced.
Facility failed to provide fire drill for night shift of 2025.
Facility failed to provide 5 year FDC hydrostatic inspection report.
Oct 21, 2025Fire
The inspection report includes data from a July 2025 visit (pages 4-6) and an October 2025 visit (pages 1-3). The October visit notes that all previous violations were 'Corrected'.
Facility failed to provide 5 year FDC hydrostatic inspection report
Facility failed to provide annual inspection of fire resistance-rated construction
Facility failed to provide sensitivity testing of smoke detectors
Facility failed to provide annual fire door inspection report
Facility failed to provide carbon monoxide detector testing
Facility failed to provide fire damper inspection report for damper that was repaired/replaced 1 year after
Facility failed to provide fire drill for night shift of 2025
Apr 18, 2025Inspection
Consultation provided for WAC 388-78A-2620 (Pets) regarding immunization records and WAC 388-78A-2390 (Resident records) regarding updating the resident characteristic roster.
Facility failed to develop/implement systems for safe medication service; residents had undocumented missed medications, and expired medications were found in two medication carts.
Jul 5, 2023Inspection
The deficiency was corrected before the inspection was completed. The facility is not required to submit a plan-of-correction.
The facility failed to ensure that a family plan for assistance with medications was fully completed for 1 of 7 sampled residents.
Jun 12, 2023Fire
Original inspection on 05/01/2023 was 'Disapproved'. A follow-up inspection on 06/12/2023 confirmed all previous violations were corrected and status is now 'Approved'.
Facility failed to provide sensitivity testing report for fire alarm system.
Facility failed to provide 4 year fire damper inspection report.
Facility failed to provide annual fire sprinkler inspection, annual forward flow of sprinkler system, and quarterly fire sprinkler inspection reports.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit new-westside-terrace.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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