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Public Google reviewers rate this highly and often mention caring and friendly staff. Schedule a visit to confirm the fit.
based on 11 Google reviews
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Public Google reviewers rate New Westside Terrace (nwst) highly. Reviewers highlight: caring and friendly staff, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
New Westside Terrace receives high praise from residents and family members for its caring staff and clean, inviting environment. However, the facility's online reputation is heavily skewed by reviews from vendors and service providers rather than residents, and there is a serious, specific allegation of abusive management practices during the pandemic.
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Distribution · 12 analyzed
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Key Review Excerpts
“I have been living here for two months and to my surprise I love my new home! I live in a 1 bedroom second floor Apt. and the size is perfect for just me here. It has been an adjustment, but what has made it easier is the staff!”
“We moved my mother in law into here Oct 3 2019 and I can say the staff are awesome and loving and they take time to serve each person that lives here wow I am so happy my mom can be in a safe environment here”
“My father is there, and I am absolutely 💯 pleased with the level of care that he receives from them. My dad is very happy there, as they do so much for him in his care.”
Source: WA Dept. of Social & Health Services
The document set includes a cover letter noting that as of 06/09/2026, the facility met licensing requirements and the previously cited deficiency for WAC 388-78A-2160 was corrected.
The facility failed to provide skin checks and showers as agreed upon in the Negotiated Service Agreement for one resident, resulting in the resident not receiving showers for at least two weeks and developing a sore.
The most recent report dated 02/26/2026 indicates that all violations noted during previous related inspections have been corrected.
Facility failed to provide annual fire door inspection report.
Facility failed to provide carbon monoxide detector testing.
Facility failed to provide fire drill for night shift of 2025.
Facility failed to provide annual inspection of fire resistance-rated construction.
Facility failed to provide sensitivity testing of smoke detectors.
Facility failed to provide 5 year FDC hydrostatic inspection report.
Facility failed to provide fire damper inspection report for damper repaired/replaced.
The inspection report includes data from a July 2025 visit (pages 4-6) and an October 2025 visit (pages 1-3). The October visit notes that all previous violations were 'Corrected'.
Facility failed to provide carbon monoxide detector testing
Facility failed to provide 5 year FDC hydrostatic inspection report
Facility failed to provide fire drill for night shift of 2025
Facility failed to provide annual fire door inspection report
Facility failed to provide sensitivity testing of smoke detectors
Facility failed to provide fire damper inspection report for damper that was repaired/replaced 1 year after
Facility failed to provide annual inspection of fire resistance-rated construction
Consultation provided for WAC 388-78A-2620 (Pets) regarding immunization records and WAC 388-78A-2390 (Resident records) regarding updating the resident characteristic roster.
Facility failed to develop/implement systems for safe medication service; residents had undocumented missed medications, and expired medications were found in two medication carts.
The deficiency was corrected before the inspection was completed. The facility is not required to submit a plan-of-correction.
The facility failed to ensure that a family plan for assistance with medications was fully completed for 1 of 7 sampled residents.
Original inspection on 05/01/2023 was 'Disapproved'. A follow-up inspection on 06/12/2023 confirmed all previous violations were corrected and status is now 'Approved'.
Facility failed to provide annual fire sprinkler inspection, annual forward flow of sprinkler system, and quarterly fire sprinkler inspection reports.
Facility failed to provide 4 year fire damper inspection report.
Facility failed to provide sensitivity testing report for fire alarm system.
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Google Reviews
11 reviews from families & visitors
Official Website
Visit new-westside-terrace.com
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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