Americana Health and Rehabilitation
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 29 Google reviews
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What this means for your family
While long-term residents often report positive experiences with therapy and staff, there is a recurring pattern of neglect regarding basic hygiene and call-light response times for rehab patients. We strongly advise families to observe the facility during off-hours and weekends and to ask specifically about their protocols for pressure sore prevention and diabetic care management.
Google Reviews
Google Reviews
29 reviews on Google“Americana Health and Rehabilitation receives highly polarized feedback, with long-term residents often praising the therapy and staff, while family members of short-term rehab patients report severe neglect. Critical concerns include significant delays in responding to call lights, poor hygiene management, and inadequate wound care for diabetic patients. Families considering this facility should be aware of the stark contrast between the positive experiences of some residents and the alarming reports of basic care failures.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Friendly and supportive nursing staff for some residents
- Positive environment for long-term residents
Concerns
- Significant delays in responding to call lights and basic hygiene needs (mentioned by 4 reviewers)
- Inadequate wound care and pressure sore management (mentioned by 2 reviewers)
- Poor communication regarding care plans and follow-up services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a 4-star staffing rating, but could you walk me through your current process for monitoring and responding to resident call lights to ensure timely assistance?
- 2Given the importance of skin integrity, what specific protocols and check-in schedules do your nursing teams use to manage and prevent pressure sores for residents with limited mobility?
- 3I see that your team is quite active in responding to online feedback; how do you incorporate that kind of family input into your ongoing care planning and communication processes?
- 4What steps are currently in place to ensure that families stay well-informed about changes in their loved one's care plan or medication adjustments?
- 5Could you share how your team maintains daily cleanliness and hygiene standards, especially during peak hours when the staff is most busy?
- 6What types of daily activities or social programs are available to help residents feel connected and engaged within the community?
Personalized based on this facility's data
Key Review Excerpts
“My sister was sent here for rehab after a double amputation of the legs. At 2 am she had to use the bathroom so she pulled her cord. No one came till 10 am and by then she had urinated all over herself.”
“He got one shower the entire time he was there. His heels turned black from pressure sores and he had bed sore. He was sent home with open wounds.”
“My family member is still there their are good NAC certain days but many times my family member has been left sitting in feces and urine more then a hour last night it was a hour half I hand to call and tell them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Americana Health and Rehabilitation shows concerning patterns with one family complaint triggering a federal inspection for failure to properly notify families about resident incidents. The facility has persistent issues across surveys in care planning, fire safety systems, and emergency preparedness, though all violations have been corrected. Recurring deficiencies in resident assessment, treatment quality, and safety systems suggest ongoing operational challenges that families should carefully evaluate during visits.
Nov 21, 2025Routine9
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Dec 17, 2024Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 28, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 11, 2024Routine9
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 10, 2023Routine3
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Ownership & Operations
Who Operates This Facility
Americana Health and Rehabilitation
for profit
Chain Affiliation
Evergreen Healthcare Group
43 facilities nationwide
Chain avg rating: 2.3/5 · Rank 9 of 41 (Best)
Ownership & Management
Owners
Americana Snf Operations, LLC
Owner · Organization
Pacific Northwest Snf Operations Holdings (WA) LLC
Owner · Organization
Ch Pacific Northwest Holdings LLC
Owner (parent company) · Organization
Pacific Northwest Snf Operations Holdings LLC
Owner (parent company) · Organization
Witzcorp Global LLC
Owner (parent company) · Organization
Herzka, Yisroel
Owner (parent company)
Yenowitz, Yitzchok
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit americanahr.com
Medicare data downloads
Original nursing home datasets
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