Alden Valley Ridge Rehab & Hcc
Strong Medicare quality ratings; families often praise exceptional individual nursing care (specifically kasia). Still worth an in-person visit.
based on 67 Google reviews
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What this means for your family
This facility has a dedicated core of nursing staff who provide excellent care, but the facility suffers from systemic understaffing that leads to unacceptable delays in basic care. When touring, ask specifically about the nurse-to-patient ratio on the unit your loved one will occupy and observe how long call lights remain active in the hallways.
Google Reviews
Google Reviews
67 reviews on Google“Alden Valley Ridge Rehab & HCC receives highly polarized feedback, with many families praising specific nursing staff for their dedication while others report severe neglect and systemic understaffing. While some residents experience excellent rehabilitation and compassionate care, numerous reviewers describe significant issues with hygiene, slow response times, and poor food quality. Families should be aware that experiences appear to vary greatly depending on the specific unit and staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional individual nursing care (specifically Kasia)
- Effective physical therapy programs
- Professional and supportive administrative leadership
- Clean and well-maintained common areas
Concerns
- Chronic understaffing leading to slow call light response times (mentioned by 12 reviewers)
- Poor hygiene standards and lack of assistance with personal care (mentioned by 8 reviewers)
- Unappetizing or inadequate food quality (mentioned by 5 reviewers)
- Rude or dismissive communication from staff (mentioned by 6 reviewers)
- Difficulty reaching staff via phone or getting administrative follow-up (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, what specific protocols are in place to ensure call lights are answered promptly and residents receive timely assistance with personal hygiene?
- 2I noticed that physical therapy is a noted strength here; how do you integrate those therapy programs into a resident's daily routine to ensure they stay active and engaged?
- 3Could you walk me through your process for family communication, especially regarding medication management updates or changes in a resident's health status?
- 4We understand that dining is a central part of daily life; what steps is the kitchen team taking to improve the variety and quality of meals served to residents?
- 5I see that your leadership team has been active in responding to feedback online; how do you use that resident and family input to drive improvements in day-to-day care?
- 6In the event of a medical emergency, what is the exact chain of communication to ensure that family members are notified immediately and accurately?
Personalized based on this facility's data
Key Review Excerpts
“Kasia, RN best nurse by far here at Alden Valley Ridge. She should be training the other nurses, on how to be a compassionate nurse.”
“My husband was terminally ill and I cannot thank them enough for the care and compassion shown both he and I. They made a very stressful time easier.”
“The staff is rude and has no regard for resident input, opinion or requests often walking away when a resident is talking to them. This is not limited to the CNA’s who are very short staffed but make sure to let the residents know.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring problems with infection control, accident prevention, and daily care assistance that persist across multiple surveys, indicating ongoing quality concerns. Families have filed complaints that triggered inspections, including issues with abuse reporting and physician oversight. While all deficiencies show correction dates, the repeated problems in key care areas suggest systemic challenges that may affect resident safety and quality of life.
Jun 6, 2025Routine6
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 12, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 21, 2024Routine10
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 13, 2023Routine7
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
May 27, 2023Complaint1
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
May 11, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Ownership & Operations
Who Operates This Facility
Alden Valley Ridge Rehab & Hcc
for profit
Chain Affiliation
The Alden Network
27 facilities nationwide
Chain avg rating: 2.4/5 · Rank 6 of 27
Ownership & Management
Owners
The Alden Group, Ltd.
Owner · Organization
Audra Elisco Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Lauren Magnusson Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Randi Schullo Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Elisco, Arin
Owner (parent company)
Elisco, Charles
Owner (parent company)
Magnusson, Garrett
Owner (parent company)
Magnusson, Paige
Owner (parent company)
Schullo, Joseph
Owner (parent company)
Schullo, Nicole
Owner (parent company)
Schullo, Randi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit aldenvalleyridge.com
Medicare data downloads
Original nursing home datasets
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