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Strong Medicare quality ratings; public reviewers often praise beautiful, well-maintained campus. Still worth an in-person visit.
based on 61 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 3 findings in latest survey
Concordia at Sumner has a strong overall Medicare rating. Public reviewers frequently mention: beautiful, well-maintained campus and engaging activities and social programs. Review the component ratings and current source records before deciding.
Concordia at Sumner presents a stark contrast between its independent living community and its nursing/rehabilitation care. While independent residents frequently praise the beautiful campus, social activities, and friendly atmosphere, families of nursing and rehab patients consistently report severe understaffing, long response times for call lights, and lapses in basic hygiene and care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 57 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“My mother, who is early 70’s and very active—normally walks 5 plus miles per day — had experienced a fall that shattered her knee. She was left in bed for 1.5 hours when she rang for a ‘nurse’ ...found out the only nurse or staff member one on site had left the building altogether.”
“I work in geriatric care so i tend to be more critical of facilities than the average person but i have to say that the staff and location are absolutely amazing.”
“The residents sit with their call lights on for ever!! They are so under staffed!! No one wants to be accountable!! They all pass the blame, I would NEVER recommend this facility.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
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1
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows ongoing concerns with families filing complaint reports triggering 7 deficiencies, indicating resident or family dissatisfaction. The most recurring issues involve infection control (appearing across multiple years including recent 2025 complaints), daily care assistance, and food safety/dietary services. While all violations show correction dates, the pattern of repeated problems in infection control and basic care areas, combined with recent complaint-triggered deficiencies as late as November 2025, suggests persistent quality issues that families should carefully evaluate during visits.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Concordia at Sumner
nonprofit
Concordia Lutheran Ministries
9 facilities nationwide
Chain avg rating: 3.3/5 · Rank 4 of 8
Owners
Concordia Care Network
Owner · Organization
Key personnel
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Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
61 reviews from families & visitors
Official Website
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Original nursing home datasets
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