Concordia at Sumner
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus. Still worth an in-person visit.
based on 58 Google reviews
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What this means for your family
This facility offers an excellent, vibrant lifestyle for independent living residents with high-quality amenities. However, families seeking nursing or rehabilitation care should be extremely cautious; multiple reviewers have documented chronic understaffing and significant delays in responding to patient needs. We strongly recommend visiting during off-hours to observe actual staffing levels before making a decision.
Google Reviews
Google Reviews
58 reviews on Google“Concordia at Sumner presents a stark contrast between its independent living community and its nursing/rehabilitation care. While independent residents frequently praise the beautiful campus, social activities, and friendly atmosphere, families of nursing and rehab patients consistently report severe understaffing, long response times for call lights, and lapses in basic hygiene and care.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus
- Engaging activities and social programs
- Strong independent living experience
- Professional and kind staff (often cited in independent living)
Concerns
- Severe understaffing and slow response to call lights (mentioned by 11 reviewers)
- Lack of communication and administrative oversight (mentioned by 5 reviewers)
- Inadequate hygiene and basic care for nursing/rehab patients (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active social calendar; how do you ensure nursing care residents are able to participate in these programs alongside those in independent living?
- 2With the current staffing levels, what is your specific protocol for responding to call lights, and how do you track response times to ensure no one is waiting too long?
- 3I appreciate how responsive you are to feedback online; how do you translate that commitment to communication into regular updates for families regarding their loved one's daily care?
- 4Given the recent focus on improving clinical outcomes, what steps is the facility taking to ensure consistent standards in hygiene and basic daily assistance for nursing patients?
- 5How does your nursing team manage medication administration to ensure accuracy and timely delivery for residents with complex health needs?
- 6In the event of a medical concern or emergency, what is the process for notifying family members, and how quickly can we expect a follow-up from your administrative team?
Personalized based on this facility's data
Key Review Excerpts
“My mother, who is early 70’s and very active—normally walks 5 plus miles per day — had experienced a fall that shattered her knee. She was left in bed for 1.5 hours when she rang for a ‘nurse’ ...found out the only nurse or staff member one on site had left the building altogether.”
“I work in geriatric care so i tend to be more critical of facilities than the average person but i have to say that the staff and location are absolutely amazing.”
“The residents sit with their call lights on for ever!! They are so under staffed!! No one wants to be accountable!! They all pass the blame, I would NEVER recommend this facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows ongoing concerns with families filing complaint reports triggering 7 deficiencies, indicating resident or family dissatisfaction. The most recurring issues involve infection control (appearing across multiple years including recent 2025 complaints), daily care assistance, and food safety/dietary services. While all violations show correction dates, the pattern of repeated problems in infection control and basic care areas, combined with recent complaint-triggered deficiencies as late as November 2025, suggests persistent quality issues that families should carefully evaluate during visits.
Jan 22, 2026Routine8
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 25, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 13, 2025Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jul 24, 2024Complaint1
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Feb 26, 2024Routine18
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Concordia at Sumner
nonprofit
Chain Affiliation
Concordia Lutheran Ministries
9 facilities nationwide
Chain avg rating: 3.3/5 · Rank 4 of 8
Ownership & Management
Owners
Concordia Care Network
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit concordialm.org
Medicare data downloads
Original nursing home datasets
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