Arbors at Fairlawn the
Strong Medicare quality ratings; families often praise compassionate and dedicated nursing staff. Still worth an in-person visit.
based on 107 Google reviews
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What this means for your family
While the facility has a strong reputation for short-term rehabilitation and therapy, the recurring reports of poor cleanliness and understaffing are significant red flags. If you are considering this facility, I strongly recommend visiting unannounced to observe the environment firsthand and asking specifically about current nurse-to-patient ratios on weekends.
Google Reviews
Google Reviews
107 reviews on Google“Arbors at Fairlawn receives highly polarized feedback, with many families praising the compassionate therapy and nursing staff, while others report severe concerns regarding cleanliness, food quality, and chronic understaffing. While some visitors describe a clean, homelike environment, multiple reviewers have raised alarms about poor hygiene, neglected patient care, and high staff turnover. Families considering this facility should be aware of the stark contrast between the positive rehabilitation experiences and the recurring complaints about basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Effective physical and occupational therapy programs
- Helpful and responsive admissions team
- Homelike environment
Concerns
- Chronic understaffing leading to delayed response times (mentioned by 6 reviewers)
- Poor cleanliness, including dirty floors, bedding, and odors (mentioned by 7 reviewers)
- Low-quality, unappealing, or nutritionally inadequate food (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 109 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you incorporate that family input into your daily operational improvements?
- 2Given that some families have expressed concerns regarding facility cleanliness, what is your current protocol for housekeeping and deep-cleaning resident rooms?
- 3With the current staffing levels, what is the average response time for a resident who presses their call light, especially during the evening hours?
- 4We understand that nutrition is vital; could you walk us through how you manage meal quality and accommodate specific dietary preferences or requests?
- 5How do you ensure that residents receive consistent, high-quality care during shift changes, and how do you monitor for potential gaps in supervision?
- 6What specific activities or social programs do you have in place to ensure residents feel engaged and part of a community throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The PT/OT staff really personalized my therapy toward the things I need to do living alone. All of the nurses, techs, aides, and admin staff were very accommodating and attentive to my needs.”
“My mother has been in that facility for going on three years and every year since she’s been there they have EXTREMELY BEEN DOING WORSE AND WORSE FROM LACK OF STAFFING TO THE STUFF THEY FOOD SHOULD BE FED TO A DOG.”
“I feel that the last few weeks of his life were made even more comfortable for him. Thank you to Megan(administrator), Dawn(front office), Stephanie (social worker), and other staff members for your part in Mr. Ed's time there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports against this facility, triggering 11 deficiencies across recent surveys. The most recurring problems involve accident prevention and safety hazards, resident rights violations, and medication management issues. While the facility corrects most deficiencies when cited, the pattern of repeated safety concerns and ongoing complaints, including a recent abuse allegation, suggests persistent care quality challenges that families should carefully evaluate before choosing this facility.
May 12, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 11, 2025Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jan 9, 2025Complaint2
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Oct 10, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 13, 2024Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 26, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Arbors at Fairlawn the
for profit
Chain Affiliation
Arbors at Ohio
16 facilities nationwide
Chain avg rating: 2.3/5 · Rank 9 of 16
Ownership & Management
Owners
Ark Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit arborsatfairlawn.com
Medicare data downloads
Original nursing home datasets
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