Regency Care of Copley
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 13 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy department and clean, welcoming environment. However, families should be vigilant regarding medication administration; ensure you have a clear plan with the nursing staff to track pain management and daily medications upon admission.
Google Reviews
Google Reviews
13 reviews on Google“Regency Care of Copley (often referred to as Tranquility of Copley in reviews) receives high praise for its rehabilitation services, cleanliness, and the compassionate nature of its staff. However, families should be aware of significant concerns regarding medication management and potential delays in nursing response times. While many patients report a homelike, attentive environment, others have experienced lapses in the timely administration of prescribed medications.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Exceptional facility cleanliness and hygiene
- Warm, compassionate, and attentive nursing staff
- Strong, supportive administrative leadership
Concerns
- Delays and inconsistencies in medication administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the importance of timely care, could you walk me through the current process for medication administration to ensure residents receive their doses consistently?
- 2With your facility having a 5-star CMS rating, what specific protocols do you have in place to maintain that high standard of cleanliness and hygiene that residents enjoy?
- 3I understand your physical and occupational therapy programs are highly regarded; how are these sessions integrated into a resident's daily routine?
- 4Since staffing levels are a key focus for quality care, how does your leadership team ensure that nursing staff remain attentive and supported throughout all shifts?
- 5In the event of a medical emergency, what is the immediate protocol for notifying family members and coordinating with local hospitals?
- 6What types of social activities or community engagement opportunities are available to help residents feel connected and active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT are very good. Just be ready on not getting your pain killer for 6 hrs.”
“You wouldn't know you're in a nusing facility by its cleanliness and lack of urine smell. Which is GOOD.”
“The employees work hard providing a safe, lovable homelike environment. The administrator has STNA experience and is able to provide a safe "just" culture to her employees.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Recent complaint-triggered deficiencies in 2024-2025 signal ongoing concerns, as families have filed reports leading to findings in abuse prevention, resident safety, and respiratory care. The facility shows recurring problems with fire safety systems, daily care assistance, and medication management across multiple surveys spanning 2019-2025. While most issues are marked as corrected, the pattern of repeated deficiencies in core care areas suggests persistent operational challenges that warrant careful consideration during visits.
Dec 2, 2025Routine10
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 12, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 16, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 11, 2023Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Oct 7, 2022Routine11
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 17, 2019Routine20
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Federal Penalties
Payment Denial
May 15, 2024
19-day denial
Ownership & Operations
Who Operates This Facility
Regency Care of Copley
for profit
Ownership & Management
Owners
Kothari, Zahid
Owner
Melton, David
Owner
Woodward, Melvin
Owner
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit tranquilitycopley.com
Medicare data downloads
Original nursing home datasets
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