Timberland Ridge Nursing & Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 36 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 8.0)
- High staff turnover (60%)
- High RN turnover (83%)
Bottom 25% in OH · Below recommended RN staffing · Worst in FOUNDATIONS HEALTH SOLUTIONS chain · No penalties on record
What this means for your family
While the facility is physically beautiful and has some dedicated staff, the recent, consistent reports of poor communication and neglect are critical red flags. If you are considering this facility, demand a meeting with the current administrator to discuss their specific protocols for family notification during medical emergencies and ask for current staffing ratios.
Google Reviews
Google Reviews
36 reviews on Google“Timberland Ridge Nursing & Rehabilitation presents a polarized experience, with some families praising the beautiful, clean facility and compassionate individual staff members, while others report severe concerns regarding neglect and poor management. Recent reviews indicate a significant decline in quality, with multiple reports of understaffing, communication failures, and a lack of accountability from the administrative team.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Compassionate individual nursing and therapy staff
- Welcoming reception and front-office staff
- Pleasant courtyard and environment
Concerns
- Poor communication with family members regarding medical status (mentioned by 5 reviewers)
- Chronic understaffing leading to neglect of basic resident needs (mentioned by 4 reviewers)
- High staff turnover and loss of experienced, caring personnel (mentioned by 3 reviewers)
- Unresponsive or dismissive administrative management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding communication, what is your standard process for keeping families updated on a resident's medical status and changes in care?
- 2With the current staffing levels, how do you ensure that residents receive consistent support for their daily needs, such as hygiene and mobility assistance?
- 3I noticed the facility has seen some staff turnover recently; what steps are you taking to retain experienced caregivers and ensure my loved one has a consistent care team?
- 4How does your administrative team handle concerns or questions from families to ensure they feel heard and supported?
- 5What specific protocols are in place to ensure medication management is accurate and timely for residents?
- 6I love the look of the courtyard; what kind of daily activities or social opportunities are organized to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The Nurses and Nurses Aides showed attentiveness, love and compassion while taking care of my wife.”
“My daughter was SEVERELY NEGLECTED to the point she ended up in ICU FIGHTING for her LIFE NEARLY 9 WEEKS, she was septic and her pulse was severally low, I insisted 911 be called and the STAFF ARGUED with me approximately 6 HOURS.”
“The staff, including nurses, the cna's, dialysis, the receptionist's, and especially Julie B. from Social Work were ALL excellent.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 19 complaint-triggered deficiencies out of 32 total, indicating families have repeatedly reported problems. The most recurring issues involve basic care quality (treatment according to orders appearing across multiple recent surveys), medication management (including significant medication errors), and infection control problems. While most deficiencies show correction dates, the persistent nature of care quality issues across recent surveys from 2024-2025 suggests ongoing challenges with fundamental resident care standards.
Jan 22, 2026Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 4, 2025Complaint6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 29, 2025Complaint4
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Aug 12, 2025Routine8
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Environmental Deficiencies
Have policies on smoking.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 12, 2025Complaint3
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 21, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Timberland Ridge Nursing & Rehabilitation
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 60 of 60 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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