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Nursing HomeMedicaid

Phoenix of Fairlawn

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

120 Brookmont Rd, Akron, OH 4433380 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 86 Google reviews

5
4
3
2
1
Phoenix of Fairlawn Nursing Home in Akron, OH — Street View
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What this means for your family

This facility is highly regarded for its rehabilitation therapy and cleanliness, making it a strong candidate for short-term recovery. However, families should be aware of reports regarding inconsistent response times to call lights and should maintain active, frequent communication with management to ensure their loved one's specific needs are met.

Google Reviews

Google Reviews

86 reviews on Google
Phoenix of Fairlawn receives high praise for its rehabilitation services, cleanliness, and friendly staff, with many families noting that their loved ones felt treated like family. However, a pattern of negative reviews highlights significant concerns regarding understaffing, slow response times to call lights, and occasional lapses in communication or professional follow-up regarding resident needs and personal belongings.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean9.0Activities7.0Meds4.0Memory3.0Comms5.0ValueN/A

Strengths

  • Highly effective rehabilitation therapy team
  • Clean, well-maintained, and odor-free facility
  • Warm, attentive, and compassionate nursing staff
  • Accessible and involved management/ownership

Concerns

  • Understaffing leading to slow response times (mentioned by 6 reviewers)
  • Poor communication regarding resident care or belongings (mentioned by 3 reviewers)
  • Inconsistent hygiene and room maintenance (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'18(2)'20(4)'22(21)'24(10)'26(13)

Distribution · 91 analyzed

5
73
4
6
3
1
2
2
1
9

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your management team is very active in responding to feedback online; how does that hands-on approach translate to resolving concerns for families once a resident is moved in?
  • 2Given that rehabilitation therapy is a noted strength here, how do you coordinate those sessions with daily nursing care to ensure residents don't feel overwhelmed?
  • 3With the current staffing levels, what is your protocol for ensuring timely assistance when a resident uses their call light, especially during peak morning or evening hours?
  • 4I see that medication management is a focus area for improvement; what specific oversight or double-check systems do you have in place to ensure accuracy for residents?
  • 5How do you maintain consistent room hygiene and personal item organization, and what is the best way for families to communicate if they notice a lapse in these areas?
  • 6What does a typical day look like for residents in your memory care unit, and how do you tailor engagement activities to their specific cognitive needs?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff provided compassionate, attentive care around the clock. They were professional, responsive to his needs and any concerns we raised, and always treated him with dignity and kindness.

Long-term resident's family · 2026★★★★★

My mom needed rehab after a fall and subsequent broken arm. I decided on Phoenix of Fairlawn d/t the great reviews and bc I was able to speak with her case manager prior to her admission. The staff was wonderful, my mom really enjoyed her rehab.

Rehab patient's family · 2025★★★★★

The DON (head nurse) has completely changed the the whole attitude of this nursing home. Anyone who comes here will get loving, respectful care, I can't express how much she has changed this place into one of the premier facilities of Ohio.

Visitor/Community member · 2024★★★★★
Source: 86 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.38hrs
50%
Registered nurses for medical care
Total Nursing
4.13hrs
OK
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

5

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility13.6%
Mixed vs Avgs
Here
13.6%
US
12.1%
OH
28.2%
Summit
30.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility84.2%
Worse than Avg
Here
84.2%
US
95.5%
OH
94.5%
Summit
93.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.7%
Better than Avg
Here
5.7%
US
15.3%
OH
6.9%
Summit
7.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.9%
Worse than Avg
Here
28.9%
US
19.5%
OH
25.4%
Summit
25.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
15.4%
OH
9.4%
Summit
13.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.1%
Mixed vs Avgs
Here
11.1%
US
14.4%
OH
5.8%
Summit
5.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility37.3%
Worse than Avg
Here
37.3%
US
79.7%
OH
75.6%
Summit
66.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility70.3%
Mixed vs Avgs
Here
70.3%
US
81.8%
OH
78.4%
Summit
66.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
OH
1.2%
Summit
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
3penalties
Above state avg (10.1)
6 complaint-triggered
$4,922 in fines

Phoenix of Fairlawn shows recurring issues with fire safety systems, medication management, and infection control across multiple surveys. The facility has received families' complaints resulting in five deficiencies, including problems with medication errors, resident dignity, and living environment standards. While all deficiencies show correction dates, the pattern of repeated violations in critical areas like emergency lighting, generators, and medication safety suggests ongoing operational challenges that families should carefully consider.

Apr 28, 2025Routine
15
0926Potential for harm · WidespreadCorrected

Environmental Deficiencies

Have policies on smoking.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Apr 28, 2025Complaint
3
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Apr 26, 2024Complaint
2
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 17, 2023Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Oct 24, 2022Routine
15
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Nov 26, 2019Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0331Potential for harm · PatternCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0576Minimal · WidespreadCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0814Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Federal Penalties

Payment Denial

Apr 28, 2025

39-day denial

Fine

Aug 14, 2023

$1,748

Fine

Jul 24, 2023

$3,174

Ownership & Operations

Who Operates This Facility

Owner / Operator

Phoenix of Fairlawn

Organization Type

for profit

Ownership & Management

Owners

Phoenix Health Services LLC

Owner · Organization

100%

Schonfeld, Louis

Owner (parent company)

Key personnel

Schonfeld, BernardOfficer / DirectorSchonfeld, LouisOfficer / DirectorSchonfeld, BernardManagerSchonfeld, LouisManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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