Phoenix of Fairlawn
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 86 Google reviews

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What this means for your family
This facility is highly regarded for its rehabilitation therapy and cleanliness, making it a strong candidate for short-term recovery. However, families should be aware of reports regarding inconsistent response times to call lights and should maintain active, frequent communication with management to ensure their loved one's specific needs are met.
Google Reviews
Google Reviews
86 reviews on Google“Phoenix of Fairlawn receives high praise for its rehabilitation services, cleanliness, and friendly staff, with many families noting that their loved ones felt treated like family. However, a pattern of negative reviews highlights significant concerns regarding understaffing, slow response times to call lights, and occasional lapses in communication or professional follow-up regarding resident needs and personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy team
- Clean, well-maintained, and odor-free facility
- Warm, attentive, and compassionate nursing staff
- Accessible and involved management/ownership
Concerns
- Understaffing leading to slow response times (mentioned by 6 reviewers)
- Poor communication regarding resident care or belongings (mentioned by 3 reviewers)
- Inconsistent hygiene and room maintenance (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 91 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your management team is very active in responding to feedback online; how does that hands-on approach translate to resolving concerns for families once a resident is moved in?
- 2Given that rehabilitation therapy is a noted strength here, how do you coordinate those sessions with daily nursing care to ensure residents don't feel overwhelmed?
- 3With the current staffing levels, what is your protocol for ensuring timely assistance when a resident uses their call light, especially during peak morning or evening hours?
- 4I see that medication management is a focus area for improvement; what specific oversight or double-check systems do you have in place to ensure accuracy for residents?
- 5How do you maintain consistent room hygiene and personal item organization, and what is the best way for families to communicate if they notice a lapse in these areas?
- 6What does a typical day look like for residents in your memory care unit, and how do you tailor engagement activities to their specific cognitive needs?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff provided compassionate, attentive care around the clock. They were professional, responsive to his needs and any concerns we raised, and always treated him with dignity and kindness.”
“My mom needed rehab after a fall and subsequent broken arm. I decided on Phoenix of Fairlawn d/t the great reviews and bc I was able to speak with her case manager prior to her admission. The staff was wonderful, my mom really enjoyed her rehab.”
“The DON (head nurse) has completely changed the the whole attitude of this nursing home. Anyone who comes here will get loving, respectful care, I can't express how much she has changed this place into one of the premier facilities of Ohio.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Phoenix of Fairlawn shows recurring issues with fire safety systems, medication management, and infection control across multiple surveys. The facility has received families' complaints resulting in five deficiencies, including problems with medication errors, resident dignity, and living environment standards. While all deficiencies show correction dates, the pattern of repeated violations in critical areas like emergency lighting, generators, and medication safety suggests ongoing operational challenges that families should carefully consider.
Apr 28, 2025Routine15
Environmental Deficiencies
Have policies on smoking.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Apr 28, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 26, 2024Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 17, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 24, 2022Routine15
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nov 26, 2019Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Federal Penalties
Payment Denial
Apr 28, 2025
39-day denial
Fine
Aug 14, 2023
$1,748
Fine
Jul 24, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Phoenix of Fairlawn
for profit
Ownership & Management
Owners
Phoenix Health Services LLC
Owner · Organization
Schonfeld, Louis
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit phxhealthohio.com
Medicare data downloads
Original nursing home datasets
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