Copley Health Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 55 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 8.0)
- High staff turnover (50%)
Bottom 25% in OH · Below recommended RN staffing · Below chain average · $36,559 in fines
What this means for your family
While the physical therapy department is frequently praised, the facility faces severe and consistent reports of neglect, unsanitary conditions, and unresponsiveness. Families should be extremely cautious and are strongly advised to look elsewhere, or if they must choose this facility, to maintain a constant physical presence to monitor their loved one's care.
Google Reviews
Google Reviews
55 reviews on Google“Copley Health Center receives highly polarized reviews, with many families reporting severe neglect, unsanitary conditions, and extreme understaffing. While some residents and family members praise the physical therapy team and the facility's appearance, these positive experiences are frequently overshadowed by reports of ignored call lights, verbal abuse, and poor hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Effective and dedicated physical therapy team
- Attractive, well-maintained building
- Some long-tenured, caring staff members
Concerns
- Extreme delays in responding to call lights (mentioned by 9 reviewers)
- Understaffing leading to neglect of basic hygiene and care (mentioned by 8 reviewers)
- Rude, unprofessional, or verbally abusive staff behavior (mentioned by 7 reviewers)
- Poor food quality and inconsistent meal service (mentioned by 5 reviewers)
- Unsanitary conditions including bed bugs and mold (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team; how do you work with therapists to create a personalized recovery plan for residents?
- 2With the recent improvements mentioned in your facility updates, what specific steps are being taken to ensure call lights are answered promptly and residents' needs are met quickly?
- 3How do you ensure that meal services remain consistent and that the nutritional quality of the food meets everyone's dietary needs?
- 4What is your process for ensuring medication management is handled with high precision and that staff are communicating updates clearly to family members?
- 5Could you tell us about the daily activities and social engagement opportunities available to help residents stay active and connected?
- 6In the event of a medical emergency during the night, what is the protocol for contacting the family and ensuring immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff are absolutely super and really push you to get where you need to be. All three PT, OT, and SP.”
“I sat in my own urine several times crying. I had to call front desk when my call button wasn't answered.”
“They never clean my grandmothers room or change her bedding to notice that there are bed bugs until my family noticed the bugs in her bed !”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Copley Health Center has 35 deficiencies across 7 surveys, with families filing 6 complaint-triggered reports about care concerns. The facility shows recurring issues in basic care quality (wound care, daily living assistance, treatment compliance), resident rights, and medication management that persist across multiple years from 2019-2024. While all violations are marked as corrected, the pattern of repeated deficiencies in core care areas suggests ongoing operational challenges families should carefully consider.
Mar 24, 2026Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Mar 5, 2025Complaint1
Administration Deficiencies
Help the resident with transportation to and from laboratory services outside of the facility.
Nov 21, 2024Complaint3
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 27, 2024Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jan 17, 2024Routine16
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 18, 2023Complaint1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Federal Penalties
Fine
Jan 17, 2024
$36,559
Ownership & Operations
Who Operates This Facility
Copley Health Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 65 of 121
Ownership & Management
Owners
Consolidated Op Co., LLC
Owner · Organization
Consolidated Health Holdings, LLC
Owner (parent company) · Organization
Consolidated Health LLC
Owner (parent company) · Organization
Ne Baker Holdings, LLC
Owner (parent company) · Organization
The Stephen L. Rosedale 2012 Spousal Trust
Owner (parent company) · Organization
Odenthal, Richard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Concordia at Sumner
1.5 miNursing Home · Copley, OH
Village at St Edward Nrsg Care
1.8 miNursing Home · Fairlawn, OH
Wyant Woods Healthcare Center
2.7 miNursing Home · Akron, OH
Bath Manor Special Care Centre
3.4 miNursing Home · Akron, OH
Regency Care of Copley
3.6 miNursing Home · Akron, OH
Highland Square Nursing and Rehabilitation
5.7 miNursing Home · Akron, OH