Waveny Care Center
Strong Medicare quality ratings; families often praise warm, engaging activities and social programs. Still worth an in-person visit.
based on 95 Google reviews
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What this means for your family
Waveny is highly regarded for its independent living and memory care programs, where staff are frequently praised for their warmth and engagement. However, families of patients requiring intensive nursing or rehab should be vigilant; multiple reviewers have reported issues with hygiene and slow response times, so we recommend frequent, unannounced visits to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
95 reviews on Google“Waveny Care Center receives highly polarized feedback, with many families praising the independent living and assisted living sections (The Inn and The Village) for their warm atmosphere, engaging activities, and professional staff. However, the nursing and rehab units face serious, recurring allegations of neglect, including poor hygiene, slow response times to call bells, and inadequate pain management. Families considering this facility should distinguish between the highly-rated residential programs and the clinical units, which have prompted significant concerns from some relatives.”
Quality Themes
Tap a score for detailsStrengths
- Warm, engaging activities and social programs
- Clean, well-maintained, and beautiful facilities
- Professional and responsive management in independent living
- Effective physical and occupational therapy teams
Concerns
- Neglect and poor hygiene (e.g., residents left in soiled undergarments) (mentioned by 4 reviewers)
- Slow response times to call bells and nursing requests (mentioned by 3 reviewers)
- Inadequate pain management and communication from nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong reputation for social programming, what are some of the most popular activities that help residents build friendships and stay engaged during the week?
- 2Could you walk me through your standard protocol for responding to call bells and how you ensure that nursing staff remain attentive to resident needs throughout the day and night?
- 3I noticed that medication management is a key focus area; how do you oversee the administration process to ensure accuracy and consistent communication with families regarding changes in care?
- 4Regarding personal care and hygiene, what systems do you have in place to ensure that residents receive timely assistance and maintain their comfort throughout the day?
- 5How does your nursing team approach pain management and proactive communication with families when a resident is experiencing discomfort or a change in health status?
- 6With your high CMS ratings for staffing, how do you foster a culture of responsiveness and accountability among your nursing team to ensure residents feel well-supported at all times?
Personalized based on this facility's data
Key Review Excerpts
“The staff didn’t just manage his care—they uplifted his life and quickly became like family.”
“Sometimes the aids take a while to come when residents ring and sometimes there are call bells that seem to ring too long.”
“The rehab was exemplary and it prepared my husband well for coming home. The setting, care, friendliness and A+ team contributed to a very positive experience.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Waveny Care Center has faced recurring issues with resident rights and quality of care, with families filing complaints about financial protection and communication failures. The facility has shown persistent problems across multiple surveys, including repeated deficiencies in accident prevention and fire safety procedures. While all violations have correction dates, the pattern of recurring issues in resident rights, daily care assistance, and safety oversight suggests ongoing operational challenges families should carefully consider.
Jan 12, 2024Routine10
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Jan 12, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Sep 21, 2021Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jul 3, 2019Routine7
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Waveny Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
95 reviews from families & visitors
Official Website
Visit waveny.org
Medicare data downloads
Original nursing home datasets
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