Stamford Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 98 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 12)
Below average in CT · Below recommended RN staffing · Below chain average · $8,419 in fines
What this means for your family
While the facility's physical and occupational therapy teams are frequently praised for their effectiveness, the recent surge in reports regarding understaffing and neglect is deeply concerning. If you are considering this facility, we strongly recommend conducting an unannounced visit during a weekend or evening shift to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
98 reviews on Google“Stamford Care Center (formerly Cassena Care) receives highly polarized feedback, with many families praising the dedicated rehabilitation and nursing staff, while others report severe neglect and communication failures. While some visitors find the facility clean and professional, a significant number of reviewers cite issues with understaffing, poor hygiene, and unresponsive management. Families should be aware that experiences appear to vary drastically depending on the specific unit and staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive nursing staff
- Clean and well-maintained facility in some areas
- Helpful and professional social work team
Concerns
- Severe understaffing leading to neglect and slow response times (mentioned by 12 reviewers)
- Poor communication and difficulty reaching management (mentioned by 6 reviewers)
- Unsanitary conditions and cleanliness issues (mentioned by 7 reviewers)
- Poor quality and inappropriate food service (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 81 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the therapy department is highly regarded; how do you integrate those physical and occupational therapy programs into a resident's daily routine?
- 2Given the current staffing levels, what specific protocols are in place to ensure timely responses to call bells and assistance requests?
- 3I see that management is active in responding to feedback online; what is the best way for families to maintain consistent communication with the administrative team once a loved one is admitted?
- 4Could you walk me through your current cleaning schedule and how you maintain sanitation standards in common areas and resident rooms?
- 5I understand that nutrition is a key part of health; how do you manage dietary needs and ensure that meal options are both appropriate and appetizing for residents?
- 6With medication management being a priority for us, could you explain the oversight process your nursing team uses to ensure accuracy and safety?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff would literally laugh at elderly people in pain that need assistance, I attempted to call the facility 14 times because my grandmother was very sick and needed help.”
“My husband has been at Cassena Care Stamford for two weeks following a heart attack. We cannot praise this place enough! Beautiful room, incredible staff, great food, wonderful rehab in their gym.”
“We were notified that my grandmother fell again the other night, making for a total of 3 falls during her stay of about 2.5 weeks. This time, a nurse called and stated that she fell out of her wheelchair onto the floor. When asked where staff was and whether there was anyone around, the nurse responded “we’re a little short staffed right now so nobody was watching her”.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with recent safety concerns including accident hazards reported in 2025. The facility shows recurring issues with resident rights, safety hazards, and medication management across surveys from 2019 to 2025. While all deficiencies are reported as corrected, the pattern of repeated violations in core care areas and ongoing family complaints suggests persistent quality concerns that warrant careful consideration during visits.
Jun 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 6, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 7, 2023Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 15, 2023Routine21
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Sep 15, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 26, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Federal Penalties
Fine
Jun 2, 2025
$8,419
Ownership & Operations
Who Operates This Facility
Stamford Care Center
for profit
Chain Affiliation
Highbridge Healthcare
6 facilities nationwide
Chain avg rating: 3.7/5 · Rank 14 of 15
Ownership & Management
Owners
Debenedictis, Pasquale
Owner
Russel, Ojeaga
Owner
Rutenberg, Solomon
Owner
Solovey, Alex
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit highbridgehc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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