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Nursing HomeMedicaid Investigative

Stamford Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

53 Courtland Avenue, East Side of Stamford · Stamford, CT 06902156 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Google rating
3.8/5

based on 98 Google reviews

5
4
3
2
1
Stamford Care Center Nursing Home in Stamford, CT — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (17 vs median 12)

Below average in CT · Below recommended RN staffing · Below chain average · $8,419 in fines

Source: Medicare data

What this means for your family

While the facility's physical and occupational therapy teams are frequently praised for their effectiveness, the recent surge in reports regarding understaffing and neglect is deeply concerning. If you are considering this facility, we strongly recommend conducting an unannounced visit during a weekend or evening shift to observe staffing levels and response times firsthand.

Google Reviews

Google Reviews

98 reviews on Google
Stamford Care Center (formerly Cassena Care) receives highly polarized feedback, with many families praising the dedicated rehabilitation and nursing staff, while others report severe neglect and communication failures. While some visitors find the facility clean and professional, a significant number of reviewers cite issues with understaffing, poor hygiene, and unresponsive management. Families should be aware that experiences appear to vary drastically depending on the specific unit and staff on duty.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean4.0Activities5.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility in some areas
  • Helpful and professional social work team

Concerns

  • Severe understaffing leading to neglect and slow response times (mentioned by 12 reviewers)
  • Poor communication and difficulty reaching management (mentioned by 6 reviewers)
  • Unsanitary conditions and cleanliness issues (mentioned by 7 reviewers)
  • Poor quality and inappropriate food service (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'18(4)'20(2)'22(4)'24(29)'26(6)

Distribution · 81 analyzed

5
42
4
14
3
3
2
2
1
20

How They Respond to Reviews

30%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the therapy department is highly regarded; how do you integrate those physical and occupational therapy programs into a resident's daily routine?
  • 2Given the current staffing levels, what specific protocols are in place to ensure timely responses to call bells and assistance requests?
  • 3I see that management is active in responding to feedback online; what is the best way for families to maintain consistent communication with the administrative team once a loved one is admitted?
  • 4Could you walk me through your current cleaning schedule and how you maintain sanitation standards in common areas and resident rooms?
  • 5I understand that nutrition is a key part of health; how do you manage dietary needs and ensure that meal options are both appropriate and appetizing for residents?
  • 6With medication management being a priority for us, could you explain the oversight process your nursing team uses to ensure accuracy and safety?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff would literally laugh at elderly people in pain that need assistance, I attempted to call the facility 14 times because my grandmother was very sick and needed help.

Long-term resident's family · 2025☆☆☆☆

My husband has been at Cassena Care Stamford for two weeks following a heart attack. We cannot praise this place enough! Beautiful room, incredible staff, great food, wonderful rehab in their gym.

Rehab patient's spouse · 2024★★★★★

We were notified that my grandmother fell again the other night, making for a total of 3 falls during her stay of about 2.5 weeks. This time, a nurse called and stated that she fell out of her wheelchair onto the floor. When asked where staff was and whether there was anyone around, the nurse responded “we’re a little short staffed right now so nobody was watching her”.

Long-term resident's family · 2024☆☆☆☆
Source: 98 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility66.4%
Worse than Avg
Here
66.4%
US
12.1%
CT
19.7%
Western ct
25.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
14.4%
CT
18.2%
Western ct
16.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
15.3%
CT
17.4%
Western ct
15.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.7%
Worse than Avg
Here
31.7%
US
19.4%
CT
24.9%
Western ct
24.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.6%
Better than Avg
Here
97.6%
US
93.4%
CT
88.0%
Western ct
87.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
95.5%
CT
93.5%
Western ct
91.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.0%
Better than Avg
Here
88.0%
US
79.7%
CT
69.7%
Western ct
68.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility82.8%
Better than Avg
Here
82.8%
US
81.8%
CT
71.0%
Western ct
74.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Worse than Avg
Here
1.8%
US
1.6%
CT
1.5%
Western ct
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
1penalties
Above state avg (12.8)
8 complaint-triggered
$8,419 in fines

Families have filed multiple complaints triggering inspections, with recent safety concerns including accident hazards reported in 2025. The facility shows recurring issues with resident rights, safety hazards, and medication management across surveys from 2019 to 2025. While all deficiencies are reported as corrected, the pattern of repeated violations in core care areas and ongoing family complaints suggests persistent quality concerns that warrant careful consideration during visits.

Jun 2, 2025Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 6, 2024Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Nov 7, 2023Complaint
4
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 15, 2023Routine
21
0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0882Potential for harm · PatternCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Sep 15, 2023Complaint
1
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jun 26, 2023Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Federal Penalties

Fine

Jun 2, 2025

$8,419

Ownership & Operations

Who Operates This Facility

Owner / Operator

Stamford Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Highbridge Healthcare

Chain Size

6 facilities nationwide

Chain avg rating: 3.7/5 · Rank 14 of 15

Ownership & Management

Owners

Debenedictis, Pasquale

Owner

34%

Russel, Ojeaga

Owner

Rutenberg, Solomon

Owner

17%

Solovey, Alex

Owner

34%

Key personnel

Russel, OjeagaW-2 Managing EmployeeCooperberg, ArthurOfficer / DirectorDerosa, AnthonyOfficer / DirectorCooperberg, ArthurManagerDerosa, AnthonyManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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