City View Multicare Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 75 Google reviews
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What this means for your family
Given the consistent and severe reports of neglect, hygiene issues, and medication errors, this facility presents significant risks. We strongly advise families to look elsewhere, or if you must consider it, conduct an unannounced visit during evening or weekend hours to observe staffing levels and cleanliness for yourself.
Google Reviews
Google Reviews
75 reviews on Google“City View Multicare Center is a nursing facility that faces severe and recurring allegations of neglect, poor sanitation, and unprofessional conduct. While a small subset of reviewers praises the therapy team and individual staff members, the overwhelming majority of recent feedback highlights critical failures in patient safety, hygiene, and communication. Families considering this facility should be aware of consistent reports regarding pest infestations, theft of personal property, and inadequate medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated physical therapy team
- Occasional compassionate individual staff members
- Accessible management for some residents
Concerns
- Unsanitary conditions including roaches, bedbugs, and a persistent urine odor (mentioned by 7 reviewers)
- Theft of resident personal property (mentioned by 4 reviewers)
- Understaffing leading to neglect and slow response times (mentioned by 6 reviewers)
- Medication errors and poor medical oversight (mentioned by 5 reviewers)
- Unprofessional or rude staff behavior (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the size of the facility, what specific protocols are in place to ensure that residents receive timely assistance when they use their call lights?
- 2Could you walk me through your current housekeeping schedule and the specific measures you take to maintain a fresh, sanitary environment in the resident living areas?
- 3I noticed that management has been responsive to some feedback online; what is the best way for families to communicate concerns and ensure they are addressed promptly?
- 4How do you safeguard residents' personal belongings and ensure that their valuables remain secure while they are in your care?
- 5What steps are taken to ensure accuracy in medication administration, and how are families notified if there is a change in a resident's health status?
- 6What kind of daily activities or social events do you offer to help residents stay engaged and connected with their peers?
Personalized based on this facility's data
Key Review Excerpts
“My Dad Passed away Jan 12 2024 from living here they showed Neglect and no patient care, So if u love your relatives don’t send them here.”
“This place is filty my 77yr old mom came back with head lice . How does a 77 yr get head lice . Not only that the cna cut her hair no one never gave anyone permission to cut her hair.”
“My mother called my sister this morning and told her that yesterday monae gave my mother someone else's medication my mother had a severe reaction from it she could not walk or talk.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
6
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints triggering most deficiencies at this facility, raising serious concerns about abuse/neglect protection, accident prevention, and treatment care quality. The facility shows persistent patterns of failing to protect residents from harm, prevent accidents, and provide proper medical care, with these same issues appearing repeatedly across multiple surveys and complaint investigations. While deficiencies are reportedly corrected, the ongoing pattern of complaints suggests families should carefully investigate current conditions before considering placement.
Apr 6, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Mar 4, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jan 8, 2026Complaint5
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 28, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 3, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jun 6, 2025Routine21
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Nov 14, 2024
$52,195
Ownership & Operations
Who Operates This Facility
City View Multicare Center
for profit
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Ownership & Management
Owners
Gubin Enterprises Limited Partnership
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit cityviewmcc.com
Medicare data downloads
Original nursing home datasets
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