Nexus at Berwyn
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 149 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (24 vs median 11.0)
- High staff turnover (68%)
- High RN turnover (84%)
Bottom 25% in IL · Below recommended RN staffing · Worst in LEGACY HEALTHCARE chain · $231,957 in fines · Abuse citation
What this means for your family
While the facility has a strong reputation for its rehabilitation therapy team, the recent trend of reviews indicates severe operational issues, particularly regarding front-desk communication and basic resident care. If you are considering this facility, we strongly recommend visiting in person to observe staffing levels and asking for a direct contact number for nursing management, as many families report being unable to reach their loved ones.
Google Reviews
Google Reviews
149 reviews on Google“Nexus at Berwyn (formerly The Grove of Berwyn, now Zahav of Berwyn) receives highly polarized feedback, with many families praising the rehab therapy team and specific staff members for their kindness. However, a significant number of reviewers report severe issues, including chronic understaffing, poor communication, unresponsiveness to phone calls, and concerns regarding basic hygiene and patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy programs
- Many individual staff members described as caring and professional
- Helpful social services department
- Clean and welcoming environment (noted by some)
Concerns
- Chronic understaffing leading to neglect (mentioned by 12 reviewers)
- Unresponsive to phone calls and communication (mentioned by 11 reviewers)
- Unsanitary conditions and odors (mentioned by 6 reviewers)
- Inadequate medication management (mentioned by 4 reviewers)
- Rude or unprofessional front desk/administrative staff (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 131 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that Nexus at Berwyn is very active in responding to online feedback; how does that commitment to communication translate into how you keep families updated on their loved one's daily status?
- 2Given the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance with personal care and hygiene throughout the day and night?
- 3I understand that medication management is a high priority; could you walk me through your process for ensuring medications are administered accurately and on time?
- 4How do you maintain the cleanliness and air quality of the facility, especially in common areas and resident rooms, to ensure a comfortable environment for everyone?
- 5What does a typical day look like for a resident here, and how do you encourage participation in activities to ensure they stay engaged and social?
- 6In the event of a medical concern or emergency, what is your protocol for notifying family members, and how quickly can we expect a response from your administrative team?
Personalized based on this facility's data
Key Review Excerpts
“The Nurses were so caring and friendly, Rehab employees and Aides helped with everything, and even the”
“I’m updating it because what has happened since my dad’s stroke and death. I called multiple times to try to speak to my dad’s social worker in order to set up a time to gather my dad’s belongings.”
“The staff is so friendly. I like it here. I haven’t had any issues and when I do, they are taken care of immediately. The staff makes me feel heard.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints about this facility, which faces recurring problems with accident prevention, medication management, and maintaining safe environments. The facility has persistent issues ensuring resident areas remain free from hazards, with this problem appearing repeatedly across multiple surveys and complaint investigations. While all deficiencies show correction dates, the pattern of repeated violations in core safety areas suggests ongoing challenges in maintaining consistent standards of care and environmental safety.
Mar 13, 2026Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Jan 30, 2026Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 30, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 22, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Dec 12, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Sep 30, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jul 1, 2025
$11,349
Fine
Jan 16, 2025
$12,425
Fine
Apr 12, 2024
$140,530
Payment Denial
Apr 12, 2024
74-day denial
Fine
May 30, 2023
$61,542
Ownership & Operations
Who Operates This Facility
Nexus at Berwyn
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 77 of 89 (Worst)
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Fam Tr Ua 04282008
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
149 reviews from families & visitors
Official Website
Visit zahavhc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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