Alden Town Manor Rehab & Hcc
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 75 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (13 vs median 11.0)
Below average in IL · Below recommended RN staffing · $303,431 in fines
What this means for your family
While some families report positive experiences with the facility's recent renovations and specific therapy staff, the recurring reports of severe understaffing and communication failures are concerning. If you consider this facility, we strongly recommend visiting during off-hours and asking for a clear plan on how they ensure timely responses to call lights and how they handle family notifications during medical emergencies.
Google Reviews
Google Reviews
75 reviews on Google“Alden Town Manor Rehab & HCC receives highly polarized feedback, with some families praising the facility's recent renovations and specific staff members, while others report severe neglect and communication failures. Recurring complaints focus on chronic understaffing, slow response times to call lights, and poor management responsiveness during medical emergencies or transitions. Prospective families should be aware of the significant divide between those who experience professional, attentive care and those who report unsafe conditions and unprofessional conduct.”
Quality Themes
Tap a score for detailsStrengths
- Modern, well-maintained facility
- Effective rehabilitation therapy programs
- Specific staff members noted for compassion
- Recent management improvements noted by some
Concerns
- Chronic understaffing leading to unsafe resident-to-staff ratios (mentioned by 9 reviewers)
- Slow or non-existent response to call lights and patient requests (mentioned by 6 reviewers)
- Poor communication with families, especially regarding medical status or emergencies (mentioned by 7 reviewers)
- Unprofessional or rude behavior by nursing and administrative staff (mentioned by 8 reviewers)
- Hygiene issues including odors and infrequent changing of residents (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 79 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and resident needs are met in a timely manner?
- 2I noticed the CMS staffing rating is currently low; what steps is the facility taking to improve staff retention and ensure consistent care for residents?
- 3Communication is very important to our family; could you walk us through your process for updating families on medical status changes or emergencies?
- 4We read that there have been some recent management improvements; how have these changes impacted the daily quality of care and the culture among the nursing staff?
- 5Could you describe the daily activity schedule and how the facility ensures residents are engaged and assisted with personal hygiene throughout the day?
- 6Since we value transparency, what is the best way for us to maintain open communication with the administrative team regarding any concerns that may arise during our loved one's stay?
Personalized based on this facility's data
Key Review Excerpts
“My father frequently pressed the nurse's button to get assistance. More than half the time he would call me on his cell phone to tell me he was in pain and I had to call the nurse's station to get them to go into his room and assist him.”
“The therapy staff was very patient with her and professional. I was worried from the negative reviews but pleasantly surprised. I had a few concerns, and was directed to a nurse name Bridget. She was extremely nice and patience, she address all of my concerns.”
“They left my mom all day for a week straight without a diaper change until they see me walk in the evening to visit her then the CNA walks in asking 'Do you need changing'.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of family-filed complaints about abuse and neglect protection, with 33 complaint-triggered deficiencies out of 75 total violations. The most recurring issues involve protecting residents from abuse and neglect, accident prevention and safety supervision, and medication management errors. While all deficiencies show correction dates, the persistent nature of serious safety concerns—including repeated violations for abuse protection spanning from 2023 to 2025—suggests ongoing challenges with fundamental resident safety and care quality that families should carefully evaluate before considering placement.
Nov 26, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 4, 2025Complaint1
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Apr 17, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Mar 21, 2025Routine18
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Mar 14, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 12, 2025Complaint2
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Mar 14, 2025
$47,353
Payment Denial
Oct 18, 2024
54-day denial
Fine
Oct 18, 2024
$173,420
Fine
Jul 19, 2024
$9,776
Fine
Feb 14, 2024
$13,322
Fine
Feb 14, 2024
$13,322
Fine
Feb 14, 2024
$13,322
Payment Denial
Feb 14, 2024
25-day denial
Ownership & Operations
Who Operates This Facility
Alden Town Manor Rehab & Hcc
for profit
Chain Affiliation
The Alden Network
27 facilities nationwide
Chain avg rating: 2.4/5 · Rank 16 of 27
Ownership & Management
Owners
The Alden Group, Ltd.
Owner · Organization
Audra Elisco Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Lauren Magnusson Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Randi Schullo Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Elisco, Arin
Owner (parent company)
Elisco, Charles
Owner (parent company)
Magnusson, Garrett
Owner (parent company)
Magnusson, Paige
Owner (parent company)
Schullo, Joseph
Owner (parent company)
Schullo, Nicole
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit aldentownmanor.com
Medicare data downloads
Original nursing home datasets
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