Austin Oasis, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 51 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (24 vs median 11.0)
Bottom 25% in IL · Critically understaffed (RN) · Significantly below average staffing · Best in ICARE CONSULTING SERVICES chain · $432,708 in fines · Abuse citation
What this means for your family
This facility has a highly inconsistent reputation; while some families report excellent experiences with the therapy and administrative teams, there are recurring, serious reports of pest infestations and poor sanitation. We strongly advise visiting the facility in person, specifically checking the cleanliness of resident rooms and common areas, and asking management directly about their pest control and maintenance protocols.
Google Reviews
Google Reviews
51 reviews on Google“Austin Oasis presents a highly polarized environment, with reviews split between glowing praise for staff and severe warnings regarding facility conditions. While some visitors report a clean, welcoming atmosphere, multiple families and residents describe significant issues with pest infestations, building maintenance, and unprofessional staff conduct.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Effective rehabilitation therapy
- Dedicated administrative leadership
Concerns
- Pest infestation (roaches, bed bugs, mice) (mentioned by 4 reviewers)
- Poor building maintenance and cleanliness (smells, broken elevators/doors) (mentioned by 4 reviewers)
- Poor quality or insufficient food (mentioned by 3 reviewers)
- Unprofessional staff behavior and neglect (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding building maintenance, what specific steps is the facility taking to ensure a clean, pest-free, and well-maintained environment for the residents?
- 2I noticed the CMS ratings for staffing are currently low; how are you managing daily care coverage to ensure residents receive timely attention and support?
- 3Could you walk me through your current process for monitoring food quality and addressing dietary preferences or concerns raised by residents?
- 4With the facility having a large capacity of 216 residents, how do you ensure consistent, professional communication between the staff and family members regarding a loved one's care?
- 5Can you describe the daily activity schedule for residents and how you tailor these programs to keep everyone engaged and active?
- 6In the event of a medical emergency, what is your specific protocol for stabilizing a resident and notifying the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“The place itself is very old and dirty they have roaches mice and bed bugs ! the elevators are always out of order it smells like urine!”
“Had a roach crawl across my bedroom floor my first night here, other than that the staff is absolutely wonderful!”
“Employees arguing and fighting sounds like they throwing things. They laugh at people staying there when they can't walk or clean themselves”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Austin Oasis has a concerning pattern of repeated abuse and neglect violations, with families filing numerous complaints that triggered federal investigations. The facility struggles most with protecting residents from abuse and neglect, maintaining safe and clean environmental conditions, and proper food safety practices. While all deficiencies show correction dates, the persistent recurrence of serious protection violations across multiple years suggests ongoing systemic issues that families should carefully consider.
Feb 21, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 22, 2026Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 18, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Oct 27, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 7, 2025Routine31
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Feb 7, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Oct 27, 2025
$55,250
Payment Denial
Feb 7, 2025
17-day denial
Fine
Feb 7, 2025
$77,571
Fine
Dec 23, 2024
$126,103
Payment Denial
Feb 27, 2024
122-day denial
Fine
Feb 27, 2024
$217,036
Payment Denial
Oct 27, 2023
13-day denial
Fine
Aug 7, 2023
$3,529
Fine
Jul 17, 2023
$8,469
Ownership & Operations
Who Operates This Facility
Austin Oasis, the
for profit
Chain Affiliation
Icare Consulting Services
7 facilities nationwide
Chain avg rating: 1.0/5 · Rank 6 of 7 (Worst) (Best)
Ownership & Management
Owners
Levovitz, Yeruchom
Owner
Webster, Shimon
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit austinoasishc.com
Medicare data downloads
Original nursing home datasets
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