Ryze West
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 47 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (31 vs median 11.0)
- High RN turnover (67%)
Bottom 25% in IL · Critically understaffed (RN) · Significantly below average staffing · $211,007 in fines
What this means for your family
While the facility has a strong therapy team and an active social calendar, the recent trend of negative reviews regarding hygiene and staff professionalism is concerning. We strongly recommend that you conduct an unannounced visit during a weekend or evening to observe the actual environment and staffing levels before making a decision.
Google Reviews
Google Reviews
47 reviews on Google“Ryze West presents a polarized environment where experiences vary drastically between high-quality, compassionate care and reports of neglect. While many families praise the facility for its recent management improvements, cleanliness, and dedicated therapy staff, others report severe issues including poor hygiene, unprofessional conduct, and communication failures. Prospective families should be aware that while some find the facility welcoming, others have documented significant concerns regarding basic maintenance and patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and professional therapy department
- Engaging activities and events for residents
- Responsive and caring social services staff
- Visible improvements under recent management
Concerns
- Unprofessional and rude staff behavior (mentioned by 6 reviewers)
- Poor facility hygiene and persistent odors (mentioned by 5 reviewers)
- Inadequate communication and management responsiveness (mentioned by 4 reviewers)
- Physical building maintenance issues (holes in walls, lighting) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to drive day-to-day improvements in the facility?
- 2Given the recent focus on facility updates, what specific maintenance or renovation projects are currently prioritized to improve the living environment for residents?
- 3We understand that staffing and care consistency are top priorities; what steps are you taking to ensure that all staff members maintain a consistently professional and supportive approach when interacting with residents?
- 4Could you walk us through your current protocols for facility sanitation and odor management to ensure a comfortable and clean environment for everyone?
- 5With your therapy department being a noted strength, how do you integrate those services into the daily activity schedule to keep residents engaged and mobile?
- 6How does your nursing team manage medication administration and communication with families to ensure we are always kept in the loop regarding any health changes?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department got her up and walking after her hip surgery”
“The facility is always clean and well-maintained, and the nurses take the time to explain care plans and medication updates.”
“The room smelled so bad! There's 3 people to a room. The floors were dirty and sticky. Furniture has chips in it, filthy....just overall bad.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints against this facility, with 40% of deficiencies stemming from family reports. Ryze West shows recurring problems with treatment and care quality, medication management, and accident prevention across multiple surveys. While the facility corrects cited issues, the pattern of repeated violations in the same care areas—particularly around proper treatment delivery and safety supervision—suggests systemic challenges that persist despite corrections.
Dec 1, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Aug 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 27, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 22, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 25, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Mar 25, 2025Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Federal Penalties
Fine
Aug 29, 2024
$40,326
Payment Denial
Aug 29, 2024
3-day denial
Fine
May 24, 2024
$27,589
Fine
Aug 18, 2023
$60,025
Payment Denial
Aug 18, 2023
102-day denial
Ownership & Operations
Who Operates This Facility
Ryze West
for profit
Ownership & Management
Owners
Aliya Five Holdings LLC
Owner · Organization
Aliya Five Member a LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit aliyahc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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