Complete Care at the Boulevard
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 43 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (18 vs median 11.0)
- High RN turnover (64%)
Bottom 25% in IL · Critically understaffed (RN) · Worst in COMPLETE CARE chain · $348,414 in fines
What this means for your family
While recent reviews suggest some improvements in management and facility cleanliness, the facility has a history of serious complaints regarding staff communication and the loss of personal property. I strongly recommend visiting in person to observe staff interactions and asking specifically about their protocols for safeguarding resident belongings and ensuring consistent communication with family members.
Google Reviews
Google Reviews
43 reviews on Google“Complete Care at the Boulevard receives highly polarized feedback, with recent reviews showing a surge of generic five-star ratings alongside serious allegations from family members. While some visitors praise the facility's cleanliness and specific staff members, others report significant issues regarding unprofessionalism, poor communication, and the loss of residents' personal belongings. Families should be aware of recurring complaints about staff rudeness, poor food quality, and difficulties in reaching loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained environment
- Specific staff members noted for kindness
- Improved management visibility in recent years
Concerns
- Unprofessional staff and poor communication (mentioned by 4 reviewers)
- Poor quality of food (mentioned by 2 reviewers)
- Loss or theft of resident personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on management visibility, what specific channels or points of contact do you recommend for families to ensure they receive timely and consistent updates about their loved one's care?
- 2I noticed that medication management is a high priority for our family; could you walk me through your current process for ensuring accuracy and oversight in daily medication administration?
- 3We understand that personal belongings are important for making a room feel like home; what security measures or inventory protocols do you have in place to help prevent the loss or misplacement of personal items?
- 4How are you currently working to improve the quality and variety of the dining experience to ensure residents are getting both nutritious and enjoyable meals?
- 5Could you describe the training and support provided to your staff to ensure that every resident receives professional, compassionate, and attentive care throughout their shift?
- 6What does a typical daily schedule look like for a resident here, and how do you encourage participation in activities to keep them socially and physically engaged?
Personalized based on this facility's data
Key Review Excerpts
“Everything was clean: his room , his gown, his bedding, his adult diaper and his bandage”
“My LO would rather go home and die than to deal with this place. Super unprofessional and they only offer the bare minimal. I spent so much money sending Doordash its ridiculous.”
“Do not put your family in here. They do not care about their well being. They act and pretend to care about your love ones and they don't. On several occasions I had purchased clothing for my dad wrote his name in there and he still does not have anything I bought.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated complaints from families, with 30 out of 80 deficiencies triggered by family reports. The three most problematic areas are resident protection from abuse and neglect, accident prevention and safety supervision, and medication management. While all violations show correction dates, the persistent recurrence of abuse/neglect citations (appearing in multiple complaint investigations from 2023-2024) and ongoing safety issues suggest systemic problems that families should carefully investigate before placement.
Mar 29, 2026Complaint3
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 22, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 9, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 7, 2025Routine16
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 19, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Feb 7, 2025
$21,271
Payment Denial
Dec 9, 2024
6-day denial
Fine
Dec 9, 2024
$103,732
Payment Denial
Oct 7, 2024
4-day denial
Fine
Feb 29, 2024
$87,850
Payment Denial
Feb 29, 2024
27-day denial
Fine
Nov 28, 2023
$57,042
Payment Denial
Nov 28, 2023
45-day denial
Payment Denial
Aug 6, 2023
9-day denial
Fine
Aug 6, 2023
$78,519
Ownership & Operations
Who Operates This Facility
Complete Care at the Boulevard
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 80 of 85 (Worst)
Ownership & Management
Owners
Nj Chicago Opco Holdco LLC
Owner · Organization
Silverberg, Nisanel
Owner
Silverberg, Nisanel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit completecareblvd.com
Medicare data downloads
Original nursing home datasets
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