Citadel of Skokie, the
Strong Medicare quality ratings; families often praise highly effective rehabilitation therapy team. Still worth an in-person visit.
based on 126 Google reviews
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What this means for your family
The facility is highly regarded for its rehabilitation therapy and active environment, making it a strong candidate for short-term recovery. However, families should be aware of the mixed reports regarding cleanliness and staffing levels; we recommend touring the specific unit your loved one will occupy and asking direct questions about staff-to-patient ratios on weekends.
Google Reviews
Google Reviews
126 reviews on Google“The Citadel of Skokie receives a high volume of positive reviews praising its rehabilitation services, attentive nursing staff, and clean environment. However, a minority of reviewers report significant concerns regarding cleanliness, staffing ratios, and the facility's suitability for patients without mental health needs. Families should be aware of the polarized nature of the feedback, which ranges from high praise for individual care to serious allegations of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy team
- Attentive and compassionate nursing staff
- Clean and well-maintained facility
- Responsive and professional administration
Concerns
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Facility cleanliness and hygiene standards (mentioned by 3 reviewers)
- Mixing of rehabilitation patients with long-term mental health residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 130 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 2Given that some residents are here for short-term rehab and others for long-term care, how do you manage the daily environment to ensure everyone feels comfortable and supported?
- 3I see the facility has a strong reputation for therapy services; how do you coordinate those sessions with the nursing staff to ensure consistent care throughout the day?
- 4When the facility is at full capacity, what specific protocols do you have in place to ensure that call lights are answered promptly and resident needs are met?
- 5Could you walk me through your current housekeeping schedule and how you maintain high hygiene standards across all resident areas?
- 6In the event of a sudden medical change, what is your process for communicating with family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The Physical therapists were outstanding. Nursing staff was 2 Stars . Mix of patients with mental health issues. I was there for rehab, not a good place for people who have no mental health issues”
“I was there every day for the first seven weeks, sometimes for as long as six hours, and still visit regularly, and I've watched or interacted with almost everyone on staff. I am very impressed with their patience, kindness, helpfulness, work ethic and expertise”
“The nursing staff and CNAs are top grade they are good to the residents the food is better than any hospitals I've been to and that's about 4 or more and are room is cleaned and mopped ever day!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple reports triggering 15 complaint-based deficiencies, with serious concerns including neglect and abuse protection, accident prevention, and medication management errors. The facility shows recurring problems with resident safety, quality care, and medication oversight across multiple surveys from 2022-2025. While all deficiencies show correction dates, the pattern of repeated issues in critical care areas and ongoing family complaints suggests persistent quality concerns that warrant careful consideration.
Jan 24, 2026Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nov 21, 2025Routine3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 17, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Oct 31, 2024Routine8
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 26, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 5, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Apr 5, 2024
$8,222
Fine
Apr 5, 2024
$8,824
Fine
Apr 5, 2024
$10,845
Ownership & Operations
Who Operates This Facility
Citadel of Skokie, the
for profit
Chain Affiliation
Citadel Healthcare
13 facilities nationwide
Chain avg rating: 3.1/5 · Rank 11 of 13
Ownership & Management
Owners
Berger Fam Tr Ua 06252014
Owner · Organization
Israel Family Investment Trust
Owner · Organization
Israel Investment Tr
Owner · Organization
Berger, Menachem
Owner
Bruck, Jonah
Owner
Graf, Marcella
Owner
Gross, Shoshana
Owner
Kohen, Yakov
Owner
Proctor, Katherine
Owner
Ripstein, Kenneth
Owner
Stern, Raphaela
Owner
Teller, Ilana
Owner
Weiss, Leonard
Owner
Israel, Benjamin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Stern, Todd
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
126 reviews from families & visitors
Official Website
Visit citadelofskokie.com
Medicare data downloads
Original nursing home datasets
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