Birchwood Plaza
Strong Medicare quality ratings; families often praise dedicated, long-tenured nursing staff. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
Birchwood Plaza is highly regarded for its nursing staff and clean environment, making it a strong candidate for clinical care. However, families should be aware of recent reports regarding unprofessional communication at the front desk and should conduct a thorough interview regarding medication management protocols to address any concerns about oversight.
Google Reviews
Google Reviews
15 reviews on Google“Birchwood Plaza receives high praise for its dedicated, long-tenured nursing staff and clean, welcoming environment. However, recent reviews highlight significant concerns regarding unprofessional communication and rude behavior from administrative staff, alongside one serious, unverified allegation regarding medical care.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated, long-tenured nursing staff
- Clean and odor-free facility
- Attentive and accommodating administrative team
- High-quality resident care
Concerns
- Rude and unprofessional communication from front desk/reception staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that medication management is a top priority for our family, could you walk us through the specific protocols and oversight measures you have in place to ensure accuracy and safety for residents?
- 2I noticed the staffing rating is lower than other metrics; how does the leadership team ensure that residents still receive consistent, high-quality attention during shift changes and peak hours?
- 3We value clear and timely information; what is the standard process for keeping families updated on changes in a resident’s health status or daily care plan?
- 4I’ve read positive things about your long-tenured nursing staff; how do you foster that sense of stability and ensure that new staff members are integrated into that culture of care?
- 5What steps are being taken to improve the front-desk experience to ensure that family members feel welcomed and supported whenever they call or visit?
- 6Could you share some examples of how residents typically spend their afternoons, and how you tailor those activities to keep everyone engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“While most long term care facilities struggle to recruit and retain staff, Birchwood has many nurses, aides, and administrative staff who have been there forever and take pride in caring for their residents.”
“My father-in-law received excellent care and attention from the nurses and aides, and he loved the food. It was his second stay in a nursing home and Birchwood was far superior.”
“Has an excellent nursing care. All the staff are very accommodating and helpful. Kudos to their Nursing Team, from the DON to all nursing staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Birchwood Plaza has persistent concerns with recurring safety hazards, food safety, and resident rights issues, with families filing complaints about accident hazards and food handling. The facility shows a pattern of deficiencies across multiple surveys in accident prevention, dietary services, and respecting resident dignity, though all issues have correction dates. Room size violations persist despite some waivers being granted.
Apr 3, 2025Routine8
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Dec 26, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 8, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Sep 28, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 2, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Ownership & Operations
Who Operates This Facility
Birchwood Plaza
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 31 of 80
Ownership & Management
Owners
Kohn 2020 Descendants' Trust
Owner · Organization
Kohn 2020 Family Trust
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit birchwoodplaza.com
Medicare data downloads
Original nursing home datasets
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