Nursing HomeMedicaid Investigative

Beacon Brook Center for Health & Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

89 Weid Drive, Naugatuck, CT 06770|126 beds|Licensed & Active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 87 Google reviews

(203) 729-9889 Directions Website

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3/ 10

moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (1/5 stars)
Above-median deficiencies (19 vs median 12)

Bottom 25% in CT · Below recommended RN staffing · Above average staffing · Low staff turnover (stable workforce) · Worst in NATIONAL HEALTH CARE ASSOCIATES chain · $16,801 in fines

Source: Medicare data

What this means for your family

Beacon Brook has seen a notable positive shift under recent management, particularly regarding facility cleanliness and staff friendliness. However, families should remain vigilant about response times to call lights and request clear protocols for receiving regular care updates to ensure their loved one's needs are consistently met.

Google Reviews

87 reviews on Google

“Beacon Brook Center for Health & Rehabilitation receives polarized feedback, with many recent visitors praising the facility's cleanliness, friendly staff, and improved entry systems. However, long-term concerns regarding inconsistent care, slow response times to call lights, and poor food quality persist among some families. While many find it a caring environment for their loved ones, others report significant issues with communication and neglect.”

Quality Themes

Tap a score for details

Strengths

Warm, attentive nursing and support staff
Clean and odor-free facility
Effective and engaging rehabilitation therapy
User-friendly electronic check-in system

Concerns

Slow response to call lights and patient needs (mentioned by 4 reviewers)
Poor food quality and preparation (mentioned by 3 reviewers)
Inconsistent communication regarding patient care (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 92 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1I noticed the facility has a high staffing rating but some families have mentioned delays in response times; what is your current protocol for ensuring call lights are answered promptly?
2Could you walk me through how your team coordinates communication with families regarding changes in a resident's daily care or health status?
3Given the recent feedback regarding dining, what steps are you taking to improve the quality and variety of the meals served to residents?
4With 19 recent state violations, what specific improvements have been implemented to address these concerns and ensure a higher standard of care moving forward?
5How does your team manage medication administration to ensure accuracy and consistency for residents?
6Could you describe the daily activity schedule and how you tailor these programs to keep residents engaged and socially active?

Personalized based on this facility's data

Key Review Excerpts

“The new Company has made good improvements to the food that they serve and I do like the new way to sign in and out. The entry way looks great, much more open, inviting and bright without the dark curtains.”

Long-term resident's family · 2025★★★★★

“My mom has been residing at Beacon Brook for a few years, and I have been consistently pleased with the care and treatment she has received. The staff truly make the place as comfortable and home-like as possible for her.”

Long-term resident's family · 2023★★★★★

“Unfortunately, my uncle needs to be here to recover from being hit by a bus. FORTUNATELY, he has nurses like Jamie and Steph! They are super kind, attentive and helpful.”

Rehab patient's family · 2025★★★★★

Source: 87 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.49hrs

65%

Registered nurses for medical care

Total Nursing

3.65hrs

89%

All nurses + aides combined

Staff Turnover

30%

Lower is better (< 30% = good)

RN Turnover

37%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility5.2%

Better than Avg

Here

5.2%

12.1%

19.7%

Naugatuck vly

26.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility77.7%

Worse than Avg

Here

77.7%

95.5%

93.5%

Naugatuck vly

94.1%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility7.3%

Better than Avg

Here

7.3%

15.3%

17.4%

Naugatuck vly

18.1%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility83.4%

Worse than Avg

Here

83.4%

93.4%

88.0%

Naugatuck vly

87.7%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility10.1%

Better than Avg

Here

10.1%

14.4%

18.2%

Naugatuck vly

19.0%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility24.9%

Mixed vs Avgs

Here

24.9%

19.4%

24.9%

Naugatuck vly

27.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility56.8%

Worse than Avg

Here

56.8%

79.7%

69.7%

Naugatuck vly

67.3%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility85.0%

Better than Avg

Here

85.0%

81.8%

71.0%

Naugatuck vly

68.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.3%

Better than Avg

Here

1.3%

1.6%

1.5%

Naugatuck vly

1.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies

1penalties

Well above state avg (12.8)

17 complaint-triggered

$16,801 in fines

Beacon Brook Center has concerning patterns with frequent family complaints triggering 16 deficiencies, including recurring issues with protecting residents from abuse and neglect, accident prevention, and appropriate care delivery. The three most problematic areas are resident safety and accident prevention, protection from abuse/neglect, and care planning, with some issues persisting across multiple surveys from 2019 to present, though most have correction dates indicating the facility is addressing problems.

Feb 18, 2026Complaint1 finding

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 5, 2026Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 26, 2025Complaint1 finding

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jun 18, 2025Complaint1 finding

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Feb 20, 2025Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 30, 2024Complaint2 findings

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

May 2, 2024

$16,801

Ownership & Operations

Who Operates This Facility

Owner / Operator

Beacon Brook Center for Health & Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

National Health Care Associates

Chain Size

43 facilities nationwide

Chain avg rating: 3.0/5 · Rank 40 of 43 (Worst)

Ownership & Management

Owners

Mydert Holdings LLC

Owner · Organization

51%

Zadun Holdings LLC

Owner · Organization

49%

Cedar Hill Capital Associates LLC