Livewell Connecticut
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 31 Google reviews
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What this means for your family
LiveWell is highly regarded for its specialized dementia therapy and supportive family resources, making it a strong candidate for cognitive care. However, because multiple families have raised serious concerns regarding unexplained injuries and transparency, we strongly recommend conducting unannounced visits and asking direct questions about their injury reporting protocols.
Google Reviews
Google Reviews
31 reviews on Google“LiveWell Connecticut receives high praise for its specialized dementia care, with many families highlighting the compassionate staff and effective therapeutic programs. However, there are serious, recurring allegations from some families regarding unexplained injuries, poor communication, and a decline in care quality following the facility's transition from the Alzheimer's Resource Center.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective dementia and Alzheimer's programming
- Strong support for family caregivers
- Personalized, dignity-focused resident care
Concerns
- Allegations of unexplained injuries and broken bones (mentioned by 2 reviewers)
- Perception of a decline in staff quality and turnover (mentioned by 2 reviewers)
- Concerns regarding transparency and 'showmanship' during inspections (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much the team values family support; how do you typically involve family members in the care planning process?
- 2With such a high rating for staffing, how do you ensure that the same familiar faces are able to provide consistent care to residents day after day?
- 3Can you tell me more about the specific activities and programming available for residents, especially for those navigating dementia or Alzheimer's?
- 4What protocols are in place to ensure resident safety and prevent any unexpected injuries or falls during their stay?
- 5How does the nursing team manage medical emergencies or changes in health status during the overnight hours?
- 6How do you maintain a high standard of care and transparency during state inspections and routine health assessments?
Personalized based on this facility's data
Key Review Excerpts
“The staff is genuinely caring (especially Basia, Corinne, Charm, and many others) and they have been praised by Mom's physicians for record-keeping, treatment and care.”
“The therapist understood far more about what was happening than anyone else who had tried to help us - I thought of her like the 'Alzheimer's whisperer'.”
“When LiveWell took over, the good staff left. My mom suffered unreported, unexplained injuries. During the Covid lockdown she was suddenly put in a wheelchair, and never walked again.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
7
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Livewell Connecticut shows a moderate inspection record with 8 deficiencies across three surveys, all corrected by the facility. The most recurring issues involve resident assessment and care planning, infection control procedures, and general quality of care. Problems appear scattered across different time periods rather than persistent, with deficiencies spanning medication management, wound care, resident rights, and vaccination policies, suggesting varied operational challenges that the facility has addressed when cited.
Mar 28, 2025Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Mar 30, 2023Routine3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Mar 5, 2020Routine2
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Livewell Connecticut
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit livewell.org
Medicare data downloads
Original nursing home datasets
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