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Nursing HomeMedicaid Investigative

Civita Care Center at Cheshire

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

745 Highland Avenue, Cheshire Village · Cheshire, CT 06410120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 74 Google reviews

5
4
3
2
1
Civita Care Center at Cheshire Nursing Home in Cheshire, CT — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (17 vs median 12)

Above average in CT · Below recommended RN staffing · Best in CIVITA CARE CENTERS chain · No penalties on record

Source: Medicare data

What this means for your family

Civita Care Center has a strong reputation for physical therapy and a clean, welcoming environment, but the recurring, serious allegations of neglect and hygiene issues are concerning. When touring, we strongly recommend asking for a detailed plan on how call bells are monitored during off-hours and how the facility ensures consistent hygiene for non-ambulatory residents.

Google Reviews

Google Reviews

74 reviews on Google
Civita Care Center at Cheshire receives highly polarized feedback, with many families praising the attentive nursing staff, cleanliness, and effective rehabilitation programs. However, a recurring subset of reviews describes severe neglect, including reports of poor hygiene, slow response times to call bells, and issues with medication management. Prospective families should be aware of these significant inconsistencies in care quality.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean7.0Activities8.0Meds3.0Memory6.0Comms4.0ValueN/A

Strengths

  • Effective physical therapy programs
  • Clean and well-maintained facility
  • Welcoming and helpful front-desk staff
  • Compassionate nursing for long-term residents

Concerns

  • Neglect regarding hygiene and basic care (soiled linens/diapers) (mentioned by 5 reviewers)
  • Slow or unresponsive staff to call bells (mentioned by 3 reviewers)
  • Medication management errors or over-medication (mentioned by 3 reviewers)
  • Difficulty reaching staff via phone (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(6)'21(2)'23(1)'25(37)'26(11)

Distribution · 66 analyzed

5
42
4
7
3
5
2
1
1
11

How They Respond to Reviews

28%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols do you have in place to ensure call bells are answered promptly and resident needs are addressed in a timely manner?
  • 2I noticed some feedback regarding hygiene and linen care; could you walk me through your daily routine for ensuring resident comfort and room cleanliness?
  • 3With medication management being a critical priority for us, what systems or double-check procedures do you use to prevent errors and ensure residents receive the correct dosages?
  • 4I see that you occasionally respond to online feedback; how do you use that input from families to improve the daily experience for residents?
  • 5What does a typical day look like for a resident here, and how do you encourage participation in activities while balancing their individual care needs?
  • 6How do you handle communication with families when they have urgent questions, especially given the challenges some have had reaching staff by phone?

Personalized based on this facility's data


Key Review Excerpts

My mother can be very difficulty to manage with her behaviors, however the staff showed great patience and care in managing her symptoms and keeping her feeling safe, comfortable, and occupied.

Memory care family member · 2025★★★★★

The facility was clean and staff friendly . The kitchen was very accommodating for anything she requested . The nursing staff were compassionate and kind . She enjoyed recuperating in the gym socializing with the friends she made.

Long-term resident's family · 2025★★★★★

My mum was allowed to fall, on her first night, there. Her medication list was inaccurate.

Long-term resident's family · 2025☆☆☆☆
Source: 74 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.55hrs
74%
Registered nurses for medical care
Total Nursing
3.57hrs
87%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility12.1%
Better than Avg
Here
12.1%
US
19.4%
CT
24.9%
Capitol
24.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility27.3%
Worse than Avg
Here
27.3%
US
15.4%
CT
17.8%
Capitol
17.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.0%
Worse than Avg
Here
29.0%
US
19.5%
CT
17.4%
Capitol
19.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.5%
Worse than Avg
Here
23.5%
US
14.4%
CT
18.2%
Capitol
16.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.3%
Worse than Avg
Here
23.3%
US
15.3%
CT
17.4%
Capitol
16.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility95.5%
Better than Avg
Here
95.5%
US
93.4%
CT
88.0%
Capitol
91.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.8%
Better than Avg
Here
91.8%
US
81.8%
CT
71.0%
Capitol
77.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility72.7%
Mixed vs Avgs
Here
72.7%
US
79.7%
CT
69.7%
Capitol
71.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.6%
Worse than Avg
Here
2.6%
US
1.6%
CT
1.5%
Capitol
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
Above state avg (12.8)
9 complaint-triggered

This facility shows significant patterns of recurring issues, with families filing complaints that led to 7 deficiencies. The most persistent problems involve fire safety systems, resident care planning, and accident prevention - with the same accident hazard deficiency appearing multiple times including in recent complaint investigations. While all deficiencies show correction dates, the repeated nature of safety violations and ongoing complaint-triggered findings suggest systemic challenges that families should carefully evaluate before visiting.

Mar 23, 2026Complaint
2
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Feb 6, 2025Complaint
1
0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 30, 2025Complaint
2
0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 15, 2025Routine
19
0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0572Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents a notice of rights, rules, services and charges.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0851Minimal · PatternCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Jan 15, 2025Complaint
3
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 15, 2023Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Civita Care Center at Cheshire

Organization Type

for profit

Chain Affiliation

Chain Name

Civita Care Centers

Chain Size

6 facilities nationwide

Chain avg rating: 1.8/5 · Rank 2 of 6 (Best)

Ownership & Management

Owners

Ct6 Opco Holdco LLC

Owner · Organization

100%

Esnh LLC

Owner (parent company) · Organization

Jpnh LLC

Owner (parent company) · Organization

Pepper, Yehuda

Owner (parent company)

Schwarcz, Elliot

Owner (parent company)

Key personnel

745 Highland LLC5% or Greater Mortgage InterestSchwarcz, Elliot5% or Greater Mortgage InterestPepper, YehudaManaging Control - Governing BodyHorstman, JohnManagerPepper, YehudaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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