Civita Care Center at Cheshire
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 74 Google reviews

Watch Civita Care Center at Cheshire
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 12)
Above average in CT · Below recommended RN staffing · Best in CIVITA CARE CENTERS chain · No penalties on record
What this means for your family
Civita Care Center has a strong reputation for physical therapy and a clean, welcoming environment, but the recurring, serious allegations of neglect and hygiene issues are concerning. When touring, we strongly recommend asking for a detailed plan on how call bells are monitored during off-hours and how the facility ensures consistent hygiene for non-ambulatory residents.
Google Reviews
Google Reviews
74 reviews on Google“Civita Care Center at Cheshire receives highly polarized feedback, with many families praising the attentive nursing staff, cleanliness, and effective rehabilitation programs. However, a recurring subset of reviews describes severe neglect, including reports of poor hygiene, slow response times to call bells, and issues with medication management. Prospective families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy programs
- Clean and well-maintained facility
- Welcoming and helpful front-desk staff
- Compassionate nursing for long-term residents
Concerns
- Neglect regarding hygiene and basic care (soiled linens/diapers) (mentioned by 5 reviewers)
- Slow or unresponsive staff to call bells (mentioned by 3 reviewers)
- Medication management errors or over-medication (mentioned by 3 reviewers)
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols do you have in place to ensure call bells are answered promptly and resident needs are addressed in a timely manner?
- 2I noticed some feedback regarding hygiene and linen care; could you walk me through your daily routine for ensuring resident comfort and room cleanliness?
- 3With medication management being a critical priority for us, what systems or double-check procedures do you use to prevent errors and ensure residents receive the correct dosages?
- 4I see that you occasionally respond to online feedback; how do you use that input from families to improve the daily experience for residents?
- 5What does a typical day look like for a resident here, and how do you encourage participation in activities while balancing their individual care needs?
- 6How do you handle communication with families when they have urgent questions, especially given the challenges some have had reaching staff by phone?
Personalized based on this facility's data
Key Review Excerpts
“My mother can be very difficulty to manage with her behaviors, however the staff showed great patience and care in managing her symptoms and keeping her feeling safe, comfortable, and occupied.”
“The facility was clean and staff friendly . The kitchen was very accommodating for anything she requested . The nursing staff were compassionate and kind . She enjoyed recuperating in the gym socializing with the friends she made.”
“My mum was allowed to fall, on her first night, there. Her medication list was inaccurate.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows significant patterns of recurring issues, with families filing complaints that led to 7 deficiencies. The most persistent problems involve fire safety systems, resident care planning, and accident prevention - with the same accident hazard deficiency appearing multiple times including in recent complaint investigations. While all deficiencies show correction dates, the repeated nature of safety violations and ongoing complaint-triggered findings suggest systemic challenges that families should carefully evaluate before visiting.
Mar 23, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 30, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 15, 2025Routine19
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Jan 15, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 15, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Ownership & Operations
Who Operates This Facility
Civita Care Center at Cheshire
for profit
Chain Affiliation
Civita Care Centers
6 facilities nationwide
Chain avg rating: 1.8/5 · Rank 2 of 6 (Best)
Ownership & Management
Owners
Ct6 Opco Holdco LLC
Owner · Organization
Esnh LLC
Owner (parent company) · Organization
Jpnh LLC
Owner (parent company) · Organization
Pepper, Yehuda
Owner (parent company)
Schwarcz, Elliot
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit civitacheshire.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Livewell Connecticut
3.8 miNursing Home · Plantsville, CT
Cheshire House Health Care Facility & Rehab Center
4.4 miNursing Home · Waterbury, CT
Silver Springs Care Center
4.9 miNursing Home · Meriden, CT
Curtis Home St Elizabeth Center, the
4.9 miNursing Home · Meriden, CT
Masonicare Health Center
5.2 miNursing Home · Wallingford, CT
Skyview Rehab and Nursing
5.2 miNursing Home · Wallingford, CT