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Nursing HomeMedicaid Investigative

Cherry Brook Health Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

102 Dyer Avenue, Collinsville · Canton, CT 06019100 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 29 Google reviews

5
4
3
2
1
Cherry Brook Health Care Center Nursing Home in Canton, CT — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (21 vs median 12)
  • High staff turnover (55%)
  • High RN turnover (54%)

Bottom 25% in CT · No penalties on record

Source: Medicare data

What this means for your family

While Cherry Brook has a history of strong rehab outcomes and a clean facility, recent reviews indicate a concerning trend regarding staffing levels and patient neglect. Families should conduct an in-person tour during off-peak hours and specifically ask how the facility ensures call buttons are answered promptly to mitigate the risks identified by recent visitors.

Google Reviews

Google Reviews

29 reviews on Google
Cherry Brook Health Care Center receives polarized feedback, with some families praising the facility as a clean, compassionate environment for rehab, while others report severe neglect and staffing shortages. While many reviewers highlight the kindness of the staff and the quality of the facility's appearance, multiple reports of call buttons being ignored and patients being left in soiled conditions raise significant concerns regarding basic care standards.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean8.0ActivitiesN/AMeds3.0MemoryN/AComms5.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Compassionate and friendly nursing staff
  • Effective rehabilitation therapy programs
  • Welcoming atmosphere for visitors

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 4 reviewers)
  • Poor quality and incorrect meal service (mentioned by 3 reviewers)
  • Failure to respond to call buttons and hygiene neglect (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'19(6)5.03.0'21(1)5.02.9'23(8)3.52.0'25(2)1.0'26(2)

Distribution · 31 analyzed

5
18
4
2
3
2
2
0
1
9

How They Respond to Reviews

79%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility is very active in responding to online feedback; how does that open line of communication translate into how you address family concerns once a resident is moved in?
  • 2Given the current staffing levels, what specific protocols do you have in place to ensure call buttons are answered promptly and that hygiene needs are met consistently?
  • 3With the recent focus on improving dining services, could you walk me through how you ensure residents receive the correct, high-quality meals they require?
  • 4Since medication management is a priority for us, could you explain the oversight process in place to ensure accuracy and safety for residents?
  • 5What does a typical day look like in terms of social engagement and activities to ensure residents feel connected and active within the community?
  • 6How does your nursing team coordinate with the rehabilitation department to ensure that medical care remains consistent during a resident's recovery or daily maintenance?

Personalized based on this facility's data


Key Review Excerpts

There are difficulties at times with understaffing, but those who are here truly care. I have visited people in many rehabs, and many were substandard, but Cherry Brook is a gem.

Rehab patient · 2023★★★★★

From the moment our mother arrived until the day she passed, the level of caring, compassion, communication, commitment, teamwork and professionalism was incredible.

Long-term resident's family · 2022★★★★★

Cherry Brook is so understaffed. It's sad because 1 aid has to care for 17 patients at a time. As far as PT my mother hardly got any.

Rehab patient's family · 2024☆☆☆☆
Source: 29 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
69%
Registered nurses for medical care
Total Nursing
3.85hrs
94%
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)
RN Turnover
58%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

4

measures

Worse Than Avg

11

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
12.1%
CT
19.7%
Capitol
19.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility76.1%
Worse than Avg
Here
76.1%
US
93.4%
CT
88.0%
Capitol
91.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
19.4%
CT
24.9%
Capitol
24.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.8%
Better than Avg
Here
13.8%
US
19.5%
CT
17.4%
Capitol
19.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility89.9%
Worse than Avg
Here
89.9%
US
95.5%
CT
93.5%
Capitol
93.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility19.7%
Worse than Avg
Here
19.7%
US
15.4%
CT
17.8%
Capitol
17.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility37.3%
Worse than Avg
Here
37.3%
US
81.8%
CT
71.0%
Capitol
78.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility46.3%
Worse than Avg
Here
46.3%
US
79.7%
CT
69.7%
Capitol
71.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
CT
1.5%
Capitol
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies
1penalties
Well above state avg (12.8)
8 complaint-triggered

This facility has concerning unresolved safety and care issues, with families filing eight complaints that triggered inspections. The most recent complaint inspection in January 2026 found serious problems with accident prevention, care planning, medication management, and appropriate treatment that remain uncorrected with no correction plan in place. These core care areas have appeared repeatedly across multiple surveys, and while some past issues were eventually addressed, the current uncorrected deficiencies represent significant ongoing risks to resident safety and quality of care.

Jan 28, 2026Complaint
5
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Aug 18, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 23, 2024Routine
16
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0565Minimal · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Dec 6, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Sep 13, 2022Routine
6
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0222Potential for harm · IsolatedResolved (past non-compliance)

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Nov 18, 2019Routine
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

Jan 28, 2026

$17,192

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cherry Brook Health Care Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Bojanowski, KristinOfficer / DirectorCohen, JasonOfficer / DirectorGirard, ChristopherOfficer / DirectorGross, GaryOfficer / DirectorHincks, DanielOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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