Havencare at Valerie Manor
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 35 Google reviews
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What this means for your family
While some families report positive experiences with the administrative and nursing staff, there is a consistent pattern of reports regarding severe understaffing and neglect of basic needs. If you choose to tour, ask specifically about current nurse-to-patient ratios and how the facility ensures timely assistance with toileting and feeding, as these are the most frequently cited concerns.
Google Reviews
Google Reviews
35 reviews on Google“HavenCare at Valerie Manor receives polarized feedback, with some families praising the compassionate staff and clean environment, while others report severe neglect and staffing shortages. Critical concerns include slow response times for basic needs like toileting and feeding, as well as reports of missing personal belongings. Families considering this facility should be aware of the significant disparity between positive long-term experiences and recent reports of poor care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Clean and well-maintained facility
- Supportive admissions and administrative team
- Positive experiences for long-term residents
Concerns
- Chronic understaffing leading to neglect (mentioned by 6 reviewers)
- Slow or non-existent response to basic needs (toileting/feeding) (mentioned by 3 reviewers)
- Theft or disappearance of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to family feedback online; how do you incorporate that family input into your daily care plans?
- 2Given the current size of the facility, what specific steps are you taking to ensure that residents receive timely assistance with personal needs like toileting and mealtime support?
- 3I see that the facility has had some recent health inspection findings; what specific improvements have been implemented over the last few months to address those areas?
- 4Since some families have expressed concerns regarding personal belongings, what is your facility’s protocol for securing and tracking residents' valuables?
- 5With the current staffing levels, how do you ensure that residents who require more hands-on attention receive consistent, high-quality care throughout the day and night?
- 6What does the daily activity schedule look like to ensure that residents remain engaged and social, especially for those in the memory care unit?
Personalized based on this facility's data
Key Review Excerpts
“The staff that we have met from Carol, Administrator to Melissa and Jake have been very supportive and made sure they took the time to orient us to the facility and daily routine. This put our family at ease.”
“I have asked for food for my mother, they don't come. I ask for help to bring my mother to the bathroom, they don't come. My mother has fallen several times because she has to go to the bathroom.”
“Visited my sister on 12/26/21, completely understaffed and rooms not clean. We had to feed my sister both lunch and dinner and take her to the restroom.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with protection from abuse and neglect, with families filing numerous complaints since 2023 that continue into 2025. Key problem areas include protection from abuse and neglect, care planning, and safety hazards, with issues persisting across multiple years despite corrections. The high volume of family complaints suggests ongoing quality problems that warrant careful investigation before choosing this facility.
Mar 24, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 19, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 16, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
May 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Havencare at Valerie Manor
for profit
Ownership & Management
Owners
Valerie Holdco LLC
Owner · Organization
Jek Irrv Tr II
Owner (parent company) · Organization
Nmj Irrv Tr II
Owner (parent company) · Organization
Yds Holdco LLC
Owner (parent company) · Organization
Yds Tr
Owner (parent company) · Organization
Jakobovits, Nathan
Owner (parent company)
Kagan, Jeffrey
Owner (parent company)
Shapiro, Yitzchok
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit valeriemanorhc.com
Medicare data downloads
Original nursing home datasets
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