Avon Health Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 138 Google reviews

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What this means for your family
Avon Health Center is highly regarded for its cleanliness and professional, welcoming staff, making it a strong candidate for those prioritizing a pleasant environment. However, because multiple reviewers have raised concerns about pain management and responsiveness to medical needs, we strongly recommend asking the nursing director specifically about their protocols for pain assessment and response times during off-hours.
Google Reviews
Google Reviews
138 reviews on Google“Avon Health Center is frequently praised for its cleanliness, welcoming atmosphere, and professional, attentive staff. While many families report positive experiences with rehab and long-term care, some reviewers have raised significant concerns regarding pain management, responsiveness to medical needs, and the quality of food. Families should carefully weigh the consistent reports of a clean, well-managed facility against the specific complaints regarding clinical care during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming staff
- Efficient and secure visitor check-in process
- Effective physical and occupational therapy
Concerns
- Inadequate pain management and slow response times to patient requests (mentioned by 2 reviewers)
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 138 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to improve daily operations?
- 2With the facility having a high staffing rating, how do you ensure that staff are consistently available to respond to resident requests in a timely manner?
- 3I see that medication management is a key focus area for your team; could you walk me through your process for ensuring residents receive their medications accurately and on time?
- 4We’ve heard some mixed feedback regarding the dining experience; what steps are you taking to improve the quality and variety of the meals served here?
- 5Given the recent health inspection reports, what specific changes or improvements has the facility implemented to address those findings?
- 6How do you balance your strong physical and occupational therapy programs with the daily social and recreational activities available to residents?
Personalized based on this facility's data
Key Review Excerpts
“When I detected something not quite right with my family member I notified the nurse's desk and someone came immediately and rectified the situation. I was very impressed because that has not been my experience with other loved ones in facilities in another town.”
“This facility goes beyond our expectations for the care and well being of our sister who is living with Alzheimer’s Disease.”
“My mother was in excruciating pain and repeatedly pleaded with the nurses for stronger pain medication. However, she was initially only given acetaminophen.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Two families have filed complaint reports against this facility, with recent issues including resident safety hazards and protection of residents' belongings. The most recurring problems involve safety hazard prevention, medication management, and fire safety systems. While all deficiencies show correction dates, safety hazards have appeared in multiple surveys from 2022 through 2025, suggesting ongoing challenges in maintaining a consistently safe environment.
Jul 22, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 26, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jul 22, 2024Routine10
Egress Deficiencies
Have exits that are accessible at all times.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 31, 2022Routine20
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 18, 2019Routine1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Mar 17, 2026
$23,160
Fine
Jul 22, 2025
$8,278
Ownership & Operations
Who Operates This Facility
Avon Health Center
for profit
Ownership & Management
Owners
Avon Convalescent Home, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
138 reviews from families & visitors
Official Website
Visit avonhealthcenter.com
Medicare data downloads
Original nursing home datasets
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