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Nursing HomeMedicaid Top Rated

Avon Health Center

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

652 West Avon Rd, Avon, CT 06001120 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 138 Google reviews

5
4
3
2
1
Avon Health Center Nursing Home in Avon, CT — Street View
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What this means for your family

Avon Health Center is highly regarded for its cleanliness and professional, welcoming staff, making it a strong candidate for those prioritizing a pleasant environment. However, because multiple reviewers have raised concerns about pain management and responsiveness to medical needs, we strongly recommend asking the nursing director specifically about their protocols for pain assessment and response times during off-hours.

Google Reviews

Google Reviews

138 reviews on Google
Avon Health Center is frequently praised for its cleanliness, welcoming atmosphere, and professional, attentive staff. While many families report positive experiences with rehab and long-term care, some reviewers have raised significant concerns regarding pain management, responsiveness to medical needs, and the quality of food. Families should carefully weigh the consistent reports of a clean, well-managed facility against the specific complaints regarding clinical care during off-hours.

Quality Themes

Tap a score for details
Food2.0Staff9.0Clean10.0Activities8.0Meds3.0Memory9.0Comms8.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Friendly and welcoming staff
  • Efficient and secure visitor check-in process
  • Effective physical and occupational therapy

Concerns

  • Inadequate pain management and slow response times to patient requests (mentioned by 2 reviewers)
  • Poor food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'18(2)'20(2)'22(13)'24(31)'26(15)

Distribution · 138 analyzed

5
125
4
6
3
0
2
1
1
6

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to improve daily operations?
  • 2With the facility having a high staffing rating, how do you ensure that staff are consistently available to respond to resident requests in a timely manner?
  • 3I see that medication management is a key focus area for your team; could you walk me through your process for ensuring residents receive their medications accurately and on time?
  • 4We’ve heard some mixed feedback regarding the dining experience; what steps are you taking to improve the quality and variety of the meals served here?
  • 5Given the recent health inspection reports, what specific changes or improvements has the facility implemented to address those findings?
  • 6How do you balance your strong physical and occupational therapy programs with the daily social and recreational activities available to residents?

Personalized based on this facility's data


Key Review Excerpts

When I detected something not quite right with my family member I notified the nurse's desk and someone came immediately and rectified the situation. I was very impressed because that has not been my experience with other loved ones in facilities in another town.

Long-term resident's family · 2024★★★★★

This facility goes beyond our expectations for the care and well being of our sister who is living with Alzheimer’s Disease.

Memory care family member · 2024★★★★★

My mother was in excruciating pain and repeatedly pleaded with the nurses for stronger pain medication. However, she was initially only given acetaminophen.

Rehab patient's family · 2025☆☆☆☆
Source: 138 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.85hrs
OK
Registered nurses for medical care
Total Nursing
4.31hrs
OK
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
23%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

5

measures

Mixed Results

5

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility47.8%
Worse than Avg
Here
47.8%
US
93.4%
CT
88.0%
Capitol
92.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
CT
19.7%
Capitol
19.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.6%
Better than Avg
Here
12.6%
US
19.5%
CT
17.4%
Capitol
19.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.7%
Worse than Avg
Here
25.7%
US
19.4%
CT
24.9%
Capitol
24.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
95.5%
CT
93.5%
Capitol
93.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.6%
Mixed vs Avgs
Here
15.6%
US
15.4%
CT
17.8%
Capitol
17.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility39.1%
Worse than Avg
Here
39.1%
US
81.8%
CT
71.0%
Capitol
78.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility63.5%
Worse than Avg
Here
63.5%
US
79.7%
CT
69.7%
Capitol
71.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CT
1.5%
Capitol
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
2penalties
Near state avg (12.8)
2 complaint-triggered
$8,278 in fines

Two families have filed complaint reports against this facility, with recent issues including resident safety hazards and protection of residents' belongings. The most recurring problems involve safety hazard prevention, medication management, and fire safety systems. While all deficiencies show correction dates, safety hazards have appeared in multiple surveys from 2022 through 2025, suggesting ongoing challenges in maintaining a consistently safe environment.

Jul 22, 2025Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 26, 2024Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Jul 22, 2024Routine
10
0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 31, 2022Routine
20
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 18, 2019Routine
1
0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Federal Penalties

Fine

Mar 17, 2026

$23,160

Fine

Jul 22, 2025

$8,278

Ownership & Operations

Who Operates This Facility

Owner / Operator

Avon Health Center

Organization Type

for profit

Ownership & Management

Owners

Avon Convalescent Home, INC.

Owner · Organization

100%

Key personnel

Pellerin, AmyW-2 Managing EmployeeSchwartz, FredaOfficer / DirectorSchwartz, RussellOfficer / DirectorSchwartz, FredaOfficer / DirectorSchwartz, RussellOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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