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Nursing Home Investigative

Caleb Hitchcock Health Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

10 Loeffler Rd, Bloomfield, CT 0600260 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.9/5

based on 19 Google reviews

5
4
3
2
1
Caleb Hitchcock Health Center Nursing Home in Bloomfield, CT — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record

Above average in CT · Meets national RN staffing standard · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $103,530 in fines · Abuse citation

Source: Medicare data

What this means for your family

Caleb Hitchcock is highly regarded for its clean environment, high-quality dining, and attentive staff, making it a strong candidate for those seeking a comfortable rehab or long-term care setting. Since there are no negative patterns identified in the reviews, families should focus their tour on observing staff-resident interactions and asking about the specific daily routine for their loved one's level of care.

Google Reviews

Google Reviews

19 reviews on Google
Caleb Hitchcock Health Center is consistently praised for its clean, well-maintained environment and high-quality dining services. Families and visitors highlight the caring, attentive nature of the staff and the pleasant, scenic atmosphere of the facility.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean10.0ActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Clean and well-maintained facility
  • Caring and attentive staff
  • High-quality food and dining
  • Pleasant, scenic grounds

Rating Trends

Tap a year to see what changed

2344.0'18(1)5.05.0'20(1)5.05.0'22(1)5.05.0'25(3)4.0'26(2)

Distribution · 22 analyzed

5
19
4
3
3
0
2
0
1
0

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent health inspection reports, what specific steps is the facility taking to improve compliance and ensure the highest standards of care for residents?
  • 2With your high staffing rating, how does the team balance the high level of personal attention mentioned by families with the clinical demands of a 60-resident facility?
  • 3I’ve heard wonderful things about the dining experience here; could you tell me how you accommodate individual dietary preferences or special nutritional needs?
  • 4Could you walk me through your protocol for handling medical emergencies or sudden changes in a resident's health status during the night or weekends?
  • 5The grounds are beautiful—what kind of daily activities or outdoor social programs do you offer to help residents make the most of the scenic environment?
  • 6How do you maintain such a high level of cleanliness and facility upkeep while ensuring the environment remains warm and home-like for the residents?

Personalized based on this facility's data


Key Review Excerpts

The staff to patient ratio was very good. They were caring and attentive. The facility was clean and every employee I encountered seemed to want to be there. The food was excellent and the facility doesn't have that "nursing home" smell.

Rehab patient's family member · 2019★★★★★

The best place to live away from home for our seniors. Exceptional service to the elderly. The chefs are the best, the food is great. Staff is wonderful.

Family member · 2019★★★★★

Beautiful rehab center. Caring staff. Nicely appointed.

Visitor · 2026★★★★
Source: 19 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.64hrs
OK
Registered nurses for medical care
Total Nursing
5.83hrs
OK
All nurses + aides combined
Staff Turnover
28%
Lower is better (< 30% = good)
RN Turnover
16%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CT
19.7%
Capitol
19.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CT
88.0%
Capitol
91.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
15.3%
CT
17.4%
Capitol
16.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.4%
Better than Avg
Here
12.4%
US
19.5%
CT
17.4%
Capitol
19.7%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility9.8%
Worse than Avg
Here
9.8%
US
3.2%
CT
3.4%
Capitol
3.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.7%
Worse than Avg
Here
25.7%
US
19.4%
CT
24.9%
Capitol
24.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.3%
Better than Avg
Here
95.3%
US
81.8%
CT
71.0%
Capitol
77.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.7%
Better than Avg
Here
90.7%
US
79.7%
CT
69.7%
Capitol
71.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Worse than Avg
Here
1.7%
US
1.6%
CT
1.5%
Capitol
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
2penalties
Near state avg (12.8)
2 complaint-triggered
$103,530 in fines

Families filed complaint reports in 2025 resulting in serious deficiencies for resident abuse protection and failure to properly report suspected incidents. The facility has recurring issues with resident protection from abuse and neglect, accident prevention and safety hazards, and resident rights compliance across multiple surveys from 2019-2025. While all deficiencies show correction dates, the pattern of repeated safety and protection violations, particularly the recent complaint-triggered abuse-related findings, raises ongoing concerns about resident safety oversight.

Nov 25, 2025Routine
8
0656Actual harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 17, 2025Complaint
2
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jan 24, 2024Routine
20
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0603Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0603Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Oct 27, 2021Routine
8
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0730Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0730Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Jun 27, 2019Routine
5
0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Federal Penalties

Fine

Nov 25, 2025

$23,240

Fine

Nov 17, 2025

$49,400

Ownership & Operations

Who Operates This Facility

Owner / Operator

Caleb Hitchcock Health Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Anderson, ElizabethW-2 Managing EmployeeMortensen, CarolW-2 Managing EmployeeO'brien, MichaelW-2 Managing EmployeeBetts, JamesOfficer / DirectorByrnes, JohnOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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