Apple Rehab Avon
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 26 Google reviews
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What this means for your family
While some families have had positive experiences with the therapy and social work teams, the recent surge in reports regarding facility cleanliness and patient neglect is a significant concern. We strongly advise touring the facility in person and asking for a detailed plan on how they manage patient hygiene and pain medication, as these have been recurring points of failure for recent residents.
Google Reviews
Google Reviews
26 reviews on Google“Apple Rehab Avon receives highly polarized feedback, with some families praising the therapy team and staff for compassionate care, while others report severe concerns regarding cleanliness, facility maintenance, and responsiveness. Recent reviews highlight significant issues with patient hygiene, medication management, and a lack of air conditioning in patient rooms. Prospective families should be aware of the stark contrast between positive experiences and reports of neglectful conditions.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy team
- Helpful administrative and social work staff
- Warm and welcoming initial transition process
Concerns
- Poor facility cleanliness and hygiene (mentioned by 3 reviewers)
- Inadequate patient care and staff responsiveness (mentioned by 3 reviewers)
- Facility maintenance and outdated infrastructure (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some positive feedback regarding the transition process; how does your social work team help our family member settle in during those first few days?
- 2What specific protocols do you have in place to ensure medication management is handled accurately and consistently every day?
- 3Could you walk me through your daily cleaning and housekeeping schedule to ensure the resident rooms and common areas are kept hygienic?
- 4How does the nursing staff prioritize responding to call lights or immediate needs during the night shifts?
- 5What is the process for communicating important medical updates or changes in condition to us as a family?
- 6Can you tell me more about the physical therapy team and how they work with residents to help them regain their strength?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been urinating in cups because nobody can be bothered to help her get”
“The place is very run down and in desperate need of a makeover. Rooms needs painting, the furniture is old, beds are old. As far as the care my mother received it was not up to par.”
“My father was only at apple rehab for a few hours before he spiked a temperature with low oxygen and needed to be sent back to the hospital. He was put in deplorable conditions with urine soaked floors”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Apple Rehab Avon has concerning patterns with 52 deficiencies including multiple family complaints about resident protection from abuse and neglect. The most frequent issues involve care planning and assessments, medication management, and resident safety - with some problems recurring across multiple surveys. While the facility corrects violations when cited, families have filed reports about staff competency and abuse prevention, suggesting ongoing quality concerns that warrant careful evaluation during visits.
Dec 5, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 25, 2025Routine12
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nov 25, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 25, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 7, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 28, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Feb 27, 2024
$78,309
Payment Denial
Feb 27, 2024
24-day denial
Ownership & Operations
Who Operates This Facility
Apple Rehab Avon
for profit
Chain Affiliation
Apple Rehab
20 facilities nationwide
Chain avg rating: 2.1/5 · Rank 12 of 20
Ownership & Management
Owners
Foley, Brian
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit apple-rehab.com
Medicare data downloads
Original nursing home datasets
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