Ark Healthcare & Rehabilitation at Governor's Ho
Strong Medicare quality ratings; families often praise stately and well-decorated facility. Still worth an in-person visit.
based on 9 Google reviews

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What this means for your family
Given the reports of serious safety incidents and poor communication, we strongly advise families to conduct an unannounced visit and speak directly with current residents or their families. Please prioritize facilities with transparent communication policies and documented safety protocols, as the current feedback indicates significant lapses in basic patient care and responsiveness.
Google Reviews
Google Reviews
9 reviews on Google“This facility faces severe criticism regarding patient safety, staff professionalism, and communication. While one reviewer describes the environment as stately and the care as exceptional, the majority of recent feedback reports dangerous incidents, neglect, and a lack of responsiveness from staff.”
Quality Themes
Tap a score for detailsStrengths
- Stately and well-decorated facility
- Professional and kind staff (as noted by one reviewer)
Concerns
- Rude and uncaring staff behavior (mentioned by 3 reviewers)
- Lack of communication and failure to provide patient updates (mentioned by 2 reviewers)
- Slow or non-existent response to call buttons and patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how beautifully decorated and stately this facility is; what kind of social activities or outings do you organize to help residents enjoy this lovely environment?
- 2How does the nursing team ensure that family members are kept updated on a loved one's health status and daily well-being?
- 3What is your process for ensuring that call buttons are answered promptly, especially during busier shifts?
- 4I noticed you are very active in responding to feedback from the community; how do you use resident and family suggestions to improve staff-to-resident interactions?
- 5In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?
- 6How do you support your staff to ensure they have the time and resources needed to provide consistent, attentive care to every resident?
Personalized based on this facility's data
Key Review Excerpts
“So far the care has been exceptional from my experience. No place is perfect, but the staff is well trained, professional and kind. The space is stately and well decorated.”
“Terrible care! Would not leave a dying animal there. They do not answer phone, will not update you on patient status.”
“Terrible care they care about what is better for them not the patient. The staff is rude. Very slow answer the call button for help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with nearly half of its 59 deficiencies triggered by family complaints across multiple surveys, including serious issues with pressure ulcer prevention that persist from 2021 to 2025. The most frequent problems involve resident rights and communication, quality of care (particularly wound care and following treatment orders), and care planning. While the facility corrects most violations when cited, the recurring nature of core care issues and high volume of family-initiated complaints suggest ongoing quality concerns that families should carefully evaluate.
Dec 30, 2025Routine7
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 30, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
May 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 27, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 23, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 13, 2024Complaint18
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Federal Penalties
Fine
Mar 13, 2024
$16,039
Ownership & Operations
Who Operates This Facility
Ark Healthcare & Rehabilitation at Governor's Ho
for profit
Ownership & Management
Owners
Fried, Akiva
Owner
Sodden, Aaron
Owner
Wiesel, Allan
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit arkgovernorshouse.com
Medicare data downloads
Original nursing home datasets
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