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Nursing HomeMedicaid

Ark Healthcare & Rehabilitation at Governor's Ho

Strong Medicare quality ratings; families often praise stately and well-decorated facility. Still worth an in-person visit.

36 Firetown Rd, Simsbury Center · Simsbury, CT 0607070 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
2.3/5

based on 9 Google reviews

Ark Healthcare & Rehabilitation at Governor's Ho Nursing Home in Simsbury, CT — Street View
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What this means for your family

Given the reports of serious safety incidents and poor communication, we strongly advise families to conduct an unannounced visit and speak directly with current residents or their families. Please prioritize facilities with transparent communication policies and documented safety protocols, as the current feedback indicates significant lapses in basic patient care and responsiveness.

Google Reviews

Google Reviews

9 reviews on Google
This facility faces severe criticism regarding patient safety, staff professionalism, and communication. While one reviewer describes the environment as stately and the care as exceptional, the majority of recent feedback reports dangerous incidents, neglect, and a lack of responsiveness from staff.

Quality Themes

Tap a score for details
FoodN/AStaff2.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Stately and well-decorated facility
  • Professional and kind staff (as noted by one reviewer)

Concerns

  • Rude and uncaring staff behavior (mentioned by 3 reviewers)
  • Lack of communication and failure to provide patient updates (mentioned by 2 reviewers)
  • Slow or non-existent response to call buttons and patient needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02023(1)2.32024(3)3.02025(2)1.02026(3)

Distribution · 9 analyzed

5
3
4
0
3
0
2
0
1
6

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It is wonderful to see how beautifully decorated and stately this facility is; what kind of social activities or outings do you organize to help residents enjoy this lovely environment?
  • 2How does the nursing team ensure that family members are kept updated on a loved one's health status and daily well-being?
  • 3What is your process for ensuring that call buttons are answered promptly, especially during busier shifts?
  • 4I noticed you are very active in responding to feedback from the community; how do you use resident and family suggestions to improve staff-to-resident interactions?
  • 5In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?
  • 6How do you support your staff to ensure they have the time and resources needed to provide consistent, attentive care to every resident?

Personalized based on this facility's data


Key Review Excerpts

So far the care has been exceptional from my experience. No place is perfect, but the staff is well trained, professional and kind. The space is stately and well decorated.

Family member · 2024★★★★★

Terrible care! Would not leave a dying animal there. They do not answer phone, will not update you on patient status.

Family member · 2024☆☆☆☆

Terrible care they care about what is better for them not the patient. The staff is rude. Very slow answer the call button for help.

Patient · 2024☆☆☆☆
Source: 9 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.66hrs
88%
Registered nurses for medical care
Total Nursing
3.50hrs
85%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

9

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
12.1%
CT
19.7%
Capitol
19.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.5%
Worse than Avg
Here
28.5%
US
14.4%
CT
18.2%
Capitol
16.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.7%
Worse than Avg
Here
30.7%
US
19.4%
CT
24.9%
Capitol
24.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility83.1%
Worse than Avg
Here
83.1%
US
93.4%
CT
88.0%
Capitol
91.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility12.8%
Better than Avg
Here
12.8%
US
15.4%
CT
17.8%
Capitol
17.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.0%
Worse than Avg
Here
20.0%
US
15.3%
CT
17.4%
Capitol
16.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility60.0%
Worse than Avg
Here
60.0%
US
79.7%
CT
69.7%
Capitol
71.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility62.8%
Worse than Avg
Here
62.8%
US
81.8%
CT
71.0%
Capitol
77.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
CT
1.5%
Capitol
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
1penalties
Well below state avg (12.8)
26 complaint-triggered
$16,039 in fines

This facility has a concerning pattern with nearly half of its 59 deficiencies triggered by family complaints across multiple surveys, including serious issues with pressure ulcer prevention that persist from 2021 to 2025. The most frequent problems involve resident rights and communication, quality of care (particularly wound care and following treatment orders), and care planning. While the facility corrects most violations when cited, the recurring nature of core care issues and high volume of family-initiated complaints suggest ongoing quality concerns that families should carefully evaluate.

Dec 30, 2025Routine
7
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Dec 30, 2025Complaint
2
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

May 5, 2025Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Mar 27, 2025Complaint
2
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Apr 23, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Mar 13, 2024Complaint
18
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0940Potential for harm · IsolatedCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0623Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · WidespreadCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0851Minimal · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0881Minimal · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Federal Penalties

Fine

Mar 13, 2024

$16,039

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ark Healthcare & Rehabilitation at Governor's Ho

Organization Type

for profit

Ownership & Management

Owners

Fried, Akiva

Owner

17%

Sodden, Aaron

Owner

17%

Wiesel, Allan

Owner

17%

Key personnel

Fried, AkivaW-2 Managing EmployeeSodden, AaronW-2 Managing EmployeeStein, AllenW-2 Managing EmployeeWiesel, AllanW-2 Managing EmployeeFried, AkivaOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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