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Nursing HomeMedicaid Investigative

Chandler Creek Post Acute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

401 Chandler Rd, Greer, SC 29651133 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 85 Google reviews

5
4
3
2
1
Chandler Creek Post Acute Nursing Home in Greer, SC — Street View
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1/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Above-median deficiencies (10 vs median 3)

Below average in SC · Below recommended RN staffing · No penalties on record

Source: Medicare data

What this means for your family

While some families report excellent care and a clean environment, there is a clear pattern of declining service quality and poor communication in recent years. Before choosing this facility, we strongly recommend asking for a tour of the specific unit your loved one will occupy and requesting a direct contact person for administrative concerns to mitigate the reported communication gaps.

Google Reviews

Google Reviews

85 reviews on Google
Chandler Creek Post Acute receives highly polarized feedback, with many families praising the facility for its attentive nursing staff and clean environment, while others report severe concerns regarding neglect and poor communication. While some visitors highlight a professional and caring atmosphere, a significant number of reviewers cite issues with responsiveness, hygiene, and medication management. Families considering this facility should be aware of these inconsistencies and perform thorough, in-person visits.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean5.0ActivitiesN/AMeds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Attentive and friendly nursing staff
  • Clean and well-organized facility
  • Effective physical therapy services
  • Helpful administrative support for Medicaid/insurance

Concerns

  • Poor communication and difficulty reaching administration (mentioned by 6 reviewers)
  • Neglect of personal hygiene and room cleanliness (mentioned by 5 reviewers)
  • Understaffing leading to slow response times (mentioned by 4 reviewers)
  • Medication management errors or delays (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(4)'19(2)'21(2)'23(15)'25(13)'26(8)

Distribution · 70 analyzed

5
40
4
8
3
1
2
3
1
18

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that communication is a top priority for families; what is the best way for us to stay in regular contact with the nursing team regarding my loved one's daily status?
  • 2Given the current staffing levels, how does your team ensure that personal hygiene and room cleanliness remain consistent for every resident?
  • 3Could you walk me through your process for medication management to ensure that dosages are administered accurately and on time?
  • 4I see that you have a 3-star staffing rating; how do you manage response times for call lights during peak hours or shift changes?
  • 5What steps are being taken to improve the dining experience and food quality, as I know that is a big part of feeling at home?
  • 6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

The Nurse Practitioner listened to my concerns and found the UTI that was causing my mother's confusion, which the hospital had missed.

Long-term resident's family · 2025★★★★★

The rooms are cleaned daily, and the nursing team and staff are always checking in. I went different times during my daily visits, and mom was always happy and said how nice everyone has been.

Long-term resident's family · 2024★★★★★

I am upset that since entering this facility on 9/9/2025 my husband has not received a shower as per THEIR. Schedule. I’m very concerned about this lack of attention to his personal hygiene.

Long-term resident's family · 2025★★☆☆☆
Source: 85 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
66%
Registered nurses for medical care
Total Nursing
3.23hrs
79%
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

2

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
15.5%
SC
15.3%
Greenville
12.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
SC
3.0%
Greenville
6.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.4%
Better than Avg
Here
5.4%
US
14.4%
SC
12.2%
Greenville
9.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.0%
Mixed vs Avgs
Here
7.0%
US
15.3%
SC
13.6%
Greenville
6.2%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
4.9%
SC
5.5%
Greenville
4.1%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
5.3%
SC
6.3%
Greenville
5.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.6%
Better than Avg
Here
95.6%
US
79.8%
SC
78.0%
Greenville
72.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility71.8%
Worse than Avg
Here
71.8%
US
81.8%
SC
80.6%
Greenville
75.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
SC
1.5%
Greenville
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Well above state avg (3.7)
3 complaint-triggered

Chandler Creek has had recurring issues across multiple inspections, particularly with medication management, resident rights protections, and safety hazards. The facility shows a concerning pattern with accident hazard prevention appearing in both 2022 and 2025 surveys, and medication errors were found as recently as May 2025. One family filed a complaint about pharmaceutical services in early 2025. While all deficiencies show correction dates, the persistence of similar problems suggests ongoing challenges with consistent care quality.

Feb 23, 2026Complaint
2
0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

May 20, 2025Routine
10
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Jan 24, 2025Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

May 31, 2024Routine
3
0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Mar 4, 2022Routine
10
0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Chandler Creek Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

280 facilities nationwide

Chain avg rating: 2.9/5 · Rank 113 of 260

Ownership & Management

Owners

Palmetto Community Healthcare, LLC

Owner · Organization

100%

Key personnel

Bryan, ChaceyContracted Managing EmployeeCollins, BentonW-2 Managing EmployeeApt, FrederickOfficer / DirectorJergensen, JoshuaOfficer / DirectorMitchell, JohnOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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