Chandler Creek Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 85 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (10 vs median 3)
Below average in SC · Below recommended RN staffing · No penalties on record
What this means for your family
While some families report excellent care and a clean environment, there is a clear pattern of declining service quality and poor communication in recent years. Before choosing this facility, we strongly recommend asking for a tour of the specific unit your loved one will occupy and requesting a direct contact person for administrative concerns to mitigate the reported communication gaps.
Google Reviews
Google Reviews
85 reviews on Google“Chandler Creek Post Acute receives highly polarized feedback, with many families praising the facility for its attentive nursing staff and clean environment, while others report severe concerns regarding neglect and poor communication. While some visitors highlight a professional and caring atmosphere, a significant number of reviewers cite issues with responsiveness, hygiene, and medication management. Families considering this facility should be aware of these inconsistencies and perform thorough, in-person visits.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and friendly nursing staff
- Clean and well-organized facility
- Effective physical therapy services
- Helpful administrative support for Medicaid/insurance
Concerns
- Poor communication and difficulty reaching administration (mentioned by 6 reviewers)
- Neglect of personal hygiene and room cleanliness (mentioned by 5 reviewers)
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that communication is a top priority for families; what is the best way for us to stay in regular contact with the nursing team regarding my loved one's daily status?
- 2Given the current staffing levels, how does your team ensure that personal hygiene and room cleanliness remain consistent for every resident?
- 3Could you walk me through your process for medication management to ensure that dosages are administered accurately and on time?
- 4I see that you have a 3-star staffing rating; how do you manage response times for call lights during peak hours or shift changes?
- 5What steps are being taken to improve the dining experience and food quality, as I know that is a big part of feeling at home?
- 6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The Nurse Practitioner listened to my concerns and found the UTI that was causing my mother's confusion, which the hospital had missed.”
“The rooms are cleaned daily, and the nursing team and staff are always checking in. I went different times during my daily visits, and mom was always happy and said how nice everyone has been.”
“I am upset that since entering this facility on 9/9/2025 my husband has not received a shower as per THEIR. Schedule. I’m very concerned about this lack of attention to his personal hygiene.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Chandler Creek has had recurring issues across multiple inspections, particularly with medication management, resident rights protections, and safety hazards. The facility shows a concerning pattern with accident hazard prevention appearing in both 2022 and 2025 surveys, and medication errors were found as recently as May 2025. One family filed a complaint about pharmaceutical services in early 2025. While all deficiencies show correction dates, the persistence of similar problems suggests ongoing challenges with consistent care quality.
Feb 23, 2026Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 20, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jan 24, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 31, 2024Routine3
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Mar 4, 2022Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Chandler Creek Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 113 of 260
Ownership & Management
Owners
Palmetto Community Healthcare, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit chandlercreek.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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