Brushy Creek Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 298 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (7 vs median 3)
Below average in SC · Below recommended RN staffing · Below chain average · No penalties on record · Abuse citation
What this means for your family
While the facility is physically modern and features a strong therapy department, the recurring reports of severe neglect and poor communication are deeply concerning. If you choose this facility, we strongly recommend frequent, unannounced visits and active involvement in your loved one's daily care to ensure their needs are met.
Google Reviews
Google Reviews
298 reviews on Google“Brushy Creek Post Acute presents a stark divide in experiences, with many families reporting severe neglect, understaffing, and poor communication, while others praise the facility's cleanliness and specific staff members. Critical concerns include patients being left in soiled conditions, medication errors, and a lack of responsiveness from nursing staff, particularly during off-hours. Families should be aware that while the physical environment is often described as beautiful and clean, the quality of daily care appears highly inconsistent.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Helpful and supportive social work staff
- Effective and focused physical/occupational therapy
- Secure and well-organized visitor check-in process
Concerns
- Severe understaffing leading to neglect (mentioned by 28 reviewers)
- Patients left in soiled linens or hygiene neglect (mentioned by 15 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 12 reviewers)
- Medication errors or delays in administration (mentioned by 8 reviewers)
- Unprofessional or rude staff attitudes (mentioned by 9 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 213 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that input to improve daily operations and communication with families?
- 2Given that staffing levels are a priority for quality care, what specific steps is the facility taking to ensure consistent, attentive support for residents throughout the day and night?
- 3Can you walk me through your current protocols for hygiene and incontinence care to ensure residents remain comfortable and dignified?
- 4With medication management being a critical part of health, what safeguards are in place to ensure that medications are administered accurately and on time?
- 5How does the facility approach the dining experience to ensure that meals are both nutritious and enjoyable for residents?
- 6What is the process for family members to receive timely updates regarding their loved one's health status or any changes in their care plan?
Personalized based on this facility's data
Key Review Excerpts
“My father was treated like garbage while he was here. knowing he was bedridden unless being helped, his beside test would be pushed far away to where he could not reach it, and if he called to get help so he could go to the bathroom he would be ignored.”
“The therapists were excellent — they really pushed for progress but were also compassionate and patient, explaining each step of the recovery process.”
“The support and guidance provided by our social worker, Kate Johnson, has been above and beyond expectations!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaints that led to 10 deficiencies, including a serious abuse protection violation in December 2024. The most recurring problems involve resident rights issues, medication management errors, and safety hazards. While the facility corrects violations when cited, the pattern of complaint-driven investigations and repeated issues across resident protection, medication safety, and care planning suggests ongoing operational challenges that families should carefully evaluate before choosing this facility.
Dec 23, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Dec 12, 2025Routine5
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 31, 2024Routine3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Oct 31, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 30, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 15, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Dec 12, 2025
$30,665
Ownership & Operations
Who Operates This Facility
Brushy Creek Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 197 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
298 reviews from families & visitors
Official Website
Visit brushycreekpa.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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