Holiday Retirement Home INC
Strong Medicare quality ratings; families often praise warm, family-oriented environment. Still worth an in-person visit.
based on 27 Google reviews
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What this means for your family
While many families report a warm, compassionate environment, there are severe, recurring allegations regarding medical errors and staff conduct. We strongly recommend that you conduct an unannounced visit, speak directly with the nursing director about their medication management protocols, and check the facility's most recent state survey reports for any cited deficiencies.
Google Reviews
Google Reviews
27 reviews on Google“Holiday Retirement Home receives highly polarized feedback, with many families praising the warm, family-oriented atmosphere and dedicated nursing staff who provide compassionate end-of-life care. However, there are serious, recurring allegations regarding medical malpractice, medication errors, and unprofessional conduct by specific staff members that prospective families should investigate thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-oriented environment
- Compassionate end-of-life and hospice care
- Attentive nursing and therapy staff
- Clean and cozy facility layout
Concerns
- Serious allegations of medical malpractice and medication errors (mentioned by 2 reviewers)
- Unprofessional or abusive staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the warm, family-oriented atmosphere here; how do you foster that sense of community among the 170 residents?
- 2Could you walk us through the specific protocols your team uses to ensure medication is administered accurately and on schedule every day?
- 3With the attentive nursing and therapy staff mentioned by many families, how do you ensure consistent communication between the clinical team and family members?
- 4What steps has the facility taken recently to address the recent state inspection findings and improve staffing levels?
- 5In the event of a medical emergency during the night, what is the immediate procedure for getting a physician or specialist involved?
- 6What kind of daily activities or social outings are available to keep residents engaged and active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The Holiday is family oriented. The staff became family to Dad, and the physical layout resembles several family units.”
“Our family is deeply grateful for the exceptional care The Holiday Retirement Residence provided to my 96-year-old mother in her final days.”
“The nurse staff does NOT know what they are doing. They double overdose prescriptions, they misdiagnose serious diseases as 'strokes' and they will let your loved ones pass away and leave their body for DAYS before calling a rescue for chest pain.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Holiday Retirement Home shows recurring concerns across multiple areas, with families filing at least 7 complaints that triggered federal investigations. The most persistent issues involve quality of care standards, fire safety systems, and infection control programs. Problems with emergency equipment, medication management, and resident protection from abuse have appeared repeatedly across surveys, though the facility has provided correction dates for all cited deficiencies.
Dec 23, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 13, 2025Routine11
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 22, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 16, 2024Routine7
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Dec 6, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 22, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Fine
Aug 22, 2024
$46,118
Ownership & Operations
Who Operates This Facility
Holiday Retirement Home INC
for profit
Ownership & Management
Owners
Gurchin, Jeanne
Owner
Roy, Donald
Owner
Roy, Judith
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit holidayretirement.com
Medicare data downloads
Original nursing home datasets
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