Concord Village Skilled Nursing & Rehabilitation
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 79 Google reviews
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What this means for your family
While the physical therapy department is frequently praised, the recurring reports of severe neglect, unresponsiveness to call buttons, and hygiene failures are critical red flags. If you consider this facility, we strongly recommend conducting unannounced visits during weekends or evening hours to observe actual staffing levels and response times firsthand.
Google Reviews
Google Reviews
79 reviews on Google“Concord Village Skilled Nursing & Rehabilitation receives highly polarized feedback, with many families reporting severe neglect, understaffing, and poor communication regarding medical care. While a subset of reviewers praises the physical therapy department and individual staff members, these positive experiences are frequently overshadowed by reports of delayed call-button response times, hygiene issues, and medication errors.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Modern, clean facility aesthetics
- Some highly dedicated individual nursing staff
Concerns
- Chronic understaffing leading to long wait times for call buttons (mentioned by 12 reviewers)
- Poor hygiene and failure to assist with basic needs like showering or bathroom assistance (mentioned by 9 reviewers)
- Medication errors or delays in administration (mentioned by 5 reviewers)
- Lack of communication from management and medical staff regarding patient status (mentioned by 6 reviewers)
- Development of pressure ulcers or infections due to neglect (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 82 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that the facility has a 3-star staffing rating, what is your current protocol for ensuring call buttons are answered promptly during peak hours or shift changes?
- 2I noticed some concerns regarding assistance with daily hygiene and showering; could you walk me through how your team tracks and ensures these basic personal care needs are met consistently for each resident?
- 3How do you manage the medication administration process to ensure accuracy and prevent delays, especially for residents with complex schedules?
- 4What is your standard process for keeping families updated on a resident's health status, and who would be our primary point of contact if we have questions about care changes?
- 5With the facility's strong focus on physical and occupational therapy, how do you integrate these rehabilitation goals into the resident's daily life and activity schedule?
- 6What specific measures are in place to monitor skin integrity and prevent the development of pressure ulcers for residents who require assistance with mobility?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department has was able to get me to walk again. They say that angels walk among us. I now believe that.”
“My father fell between 4-5 AM, BREAKING HIP AND ARM—and no one bothered to notify me.”
“The staff were not friendly and huffed and puffed when asked to do anything related to patient care. This facility does not answer call buttons.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing fire safety and building infrastructure problems, with families filing complaints about respiratory care issues. The most recurring problems involve fire safety systems (sprinkler systems, smoke doors, fire alarms), building safety, and respiratory care for residents. While all deficiencies show correction dates, fire safety violations have persisted across multiple surveys from 2020 through 2025, suggesting chronic infrastructure challenges that may impact resident safety.
Jun 26, 2025Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
May 22, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 30, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 19, 2023Routine4
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jan 23, 2020Routine13
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Ownership & Operations
Who Operates This Facility
Concord Village Skilled Nursing & Rehabilitation
for profit
Chain Affiliation
Vrc Management
5 facilities nationwide
Chain avg rating: 4.2/5 · Rank 2 of 5 (Best)
Ownership & Management
Owners
Fanego, Ana
Owner
Francus, Andrew
Owner
Francus, David
Owner
Francus, Michael
Owner
Francus, Rebecca
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
79 reviews from families & visitors
Official Website
Visit concordvillagesnr.com
Medicare data downloads
Original nursing home datasets
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