Embassy of Painesville
Strong Medicare quality ratings; families often praise highly responsive and helpful admissions team. Still worth an in-person visit.
based on 72 Google reviews
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What this means for your family
While the admissions team is highly praised for making transitions easy, families should be cautious regarding clinical care. We strongly recommend visiting during off-hours to verify the facility's cleanliness and to observe how medication management is handled, as multiple families have reported significant lapses in these areas.
Google Reviews
Google Reviews
72 reviews on Google“Embassy of Painesville (also known as Heritage Healthcare) receives polarized feedback, with many families praising the admissions and administrative staff for their support during transitions. However, significant concerns persist regarding inconsistent nursing care, poor food quality, and facility cleanliness, specifically regarding odors. Families should be aware that while some report a warm, family-like environment, others have experienced serious communication gaps and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and helpful admissions team
- Warm, compassionate nursing staff
- Effective physical and occupational therapy
- Strong support for Medicaid navigation
Concerns
- Facility cleanliness and persistent odors (urine smell) (mentioned by 3 reviewers)
- Poor food quality and inaccurate meal service (mentioned by 3 reviewers)
- Inconsistent or neglectful nursing care (mentioned by 4 reviewers)
- Dismissive or unprofessional administrative communication (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how helpful the admissions team is; how do you typically work with families to help navigate the Medicaid process?
- 2What specific steps are being taken to ensure the dining areas and resident rooms are kept fresh and clean for everyone's comfort?
- 3Could you tell us more about the meal service, specifically how you ensure residents receive their preferred meals accurately and on time?
- 4With the nursing team being known for their compassion, how do you ensure that medication management and routine care remain consistent for every resident throughout every shift?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff here, they welcome everyone with open arms! The warmth feeling you feel when you walk in the front doors, is the feeling anybody would want! You feel like family!”
“My dad was there for rehab and was not cared for properly. We had to explain his medication to nursing staff repeatedly, the food was basically inedible and the facility smells like urine from the main entrance throughout.”
“I had a care conference with a therapist and administrator, I explained that the therapy is not doing enough for my loved one. The administrator stated 'if you don’t feel like enough therapy is done please seek another facility'.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows significant operational concerns with 50 deficiencies across multiple surveys, including 8 complaint-triggered violations indicating families have filed reports. Problems repeatedly occur in wound care (pressure ulcer prevention appearing in three separate surveys), building safety and fire protection systems, and nutrition/food safety. While most issues have correction dates, the pattern of recurring safety violations and family complaints suggests ongoing quality challenges that warrant careful consideration.
Sep 18, 2024Routine14
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Oct 3, 2023Complaint1
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Aug 2, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jun 29, 2023Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 18, 2023Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 3, 2022Routine13
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Ownership & Operations
Who Operates This Facility
Embassy of Painesville
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit heritage-rc.com
Medicare data downloads
Original nursing home datasets
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