Grand River Health & Rehab Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 107 Google reviews
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What this means for your family
While the rehabilitation therapy team is frequently praised for helping patients regain independence, there is a consistent pattern of reports regarding poor communication and slow response times to patient needs. If you choose this facility, ensure you have a clear plan for how to escalate concerns to management and consider visiting frequently to monitor your loved one's care.
Google Reviews
Google Reviews
107 reviews on Google“Grand River Health & Rehab Center receives polarizing feedback, with many families praising the rehabilitation therapy team for helping loved ones regain mobility and strength. However, a significant number of reviewers report serious concerns regarding neglect, including unanswered call lights, poor communication, and inadequate hygiene or wound care. Families should be aware that while some find the facility clean and professional, others describe a pattern of understaffing and administrative indifference.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern, and well-maintained facility
- Engaging activities and life enrichment programs
- Attentive and kind individual staff members
Concerns
- Unanswered call lights and slow response times (mentioned by 9 reviewers)
- Poor communication and difficulty reaching management (mentioned by 8 reviewers)
- Neglect of basic patient needs (hygiene, hydration, medication) (mentioned by 7 reviewers)
- Understaffing leading to poor quality of care (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your therapy programs are highly praised; how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
- 2Given that communication is a top priority for our family, what is the best way to get regular updates on my loved one's care, and who is the primary point of contact for management concerns?
- 3I understand that staffing can be a challenge in this industry; what specific systems or protocols do you have in place to ensure that call lights are answered promptly and basic needs like hydration and hygiene are consistently met?
- 4Since I see you are very active in responding to feedback online, how does that commitment to listening translate into improvements for the residents' daily experience here?
- 5Could you walk me through your process for medication management and how you ensure that residents receive their prescribed treatments accurately and on time?
- 6What does a typical day look like for a resident in terms of life enrichment and social activities, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is great. Family member states the food is very good. The rooms are clean and activities offer leisure supplies along with group programs.”
“The staff, especially including Corey, Chris, Rhonda, Lynn, Sue, Candace, Dale, Terry, Tracie, and Donna are excellent. The three meals a day he receives are delicious.”
“This facility is understaffed (as most are) and is not equipped to handle someone with advanced dementia that cannot speak or do anything for themselves. She left the facility with horrific bed sores.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 10 complaints against this facility, with recent issues in 2025 involving infection control, pain management, and resident care. The most recurring problems are medication management, resident rights violations, and quality of care issues that have persisted across multiple surveys from 2019 to 2025. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing systemic challenges families should carefully consider.
Mar 17, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 12, 2025Routine10
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 12, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Sep 18, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Aug 5, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 1, 2023Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Federal Penalties
Fine
May 12, 2025
$66,420
Payment Denial
Nov 7, 2023
4-day denial
Ownership & Operations
Who Operates This Facility
Grand River Health & Rehab Center
for profit
Chain Affiliation
Saber Healthcare Group
126 facilities nationwide
Chain avg rating: 3.0/5 · Rank 55 of 125
Ownership & Management
Owners
Benjamin N. Volpe Family Dynasty Trust (dated December 29, 2020)
Owner (parent company) · Organization
Saber Healthcare Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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