Cardinal Hill Skilled Rehabilitation Unit
Strong Medicare quality ratings; families often praise highly skilled and motivating physical and occupational therapy teams. Still worth an in-person visit.
based on 325 Google reviews
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What this means for your family
Cardinal Hill is highly regarded for its intensive rehabilitation programs and skilled therapy teams, making it an excellent choice for recovery. However, families should be aware of recurring reports regarding understaffing and slow response times. We recommend visiting in person and asking specifically about the nurse-to-patient ratio on the unit your loved one will be assigned to.
Google Reviews
Google Reviews
325 reviews on Google“Cardinal Hill Rehabilitation Hospital is widely praised for its high-quality physical and occupational therapy teams, which many patients credit for their successful recovery and return to independence. While the majority of reviews are glowing, a recurring theme among dissatisfied patients is a perceived lack of adequate staffing, leading to long wait times for assistance and occasional neglect in basic care. Families should be aware that while clinical outcomes are generally strong, communication and responsiveness during off-hours can be inconsistent.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and motivating physical and occupational therapy teams
- Attentive and professional nursing and medical staff
- Clean and well-maintained facility environment
- Effective discharge planning and preparation for home care
Concerns
- Understaffing leading to long response times for call lights and basic needs (mentioned by 7 reviewers)
- Inconsistent communication and responsiveness from nursing staff (mentioned by 4 reviewers)
- Poor food quality and dining service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 216 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you incorporate that family input into your daily operational improvements?
- 2Given the high staffing rating, could you walk me through your current process for managing call light response times to ensure residents aren't waiting too long for assistance?
- 3I see your therapy team is highly regarded for their success in discharge planning; how do you coordinate with families to ensure a smooth transition back home?
- 4In light of recent state health inspections, what specific steps is the facility taking to address those identified areas for improvement?
- 5Could you share how your dining team is working to enhance the meal experience and food quality for residents?
- 6What does a typical daily activity schedule look like for residents who are focusing on their rehabilitation goals?
Personalized based on this facility's data
Key Review Excerpts
“The therapists were kind but firm in getting our daughter to stand up one more time to try to do another exercise with her weak right hand. She made a lot of progress during her time in the brain injury unit.”
“I would have to wait a very long time after I hit the nurse call to go to the bathroom. By the time they got there it was several times too late. Very humiliating.”
“The doctors are very caring and are there to listen and help you get home as quickly as possible. The nurses were wonderful anytime I needed them they were there very quickly and handle the situation very well.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cardinal Hill has corrected all 12 deficiencies found across two surveys, though one family filed a complaint regarding failure to properly report suspected abuse or neglect. The facility has had recurring issues with fire safety systems (sprinklers, smoke barriers, electrical equipment), infection control policies, and care planning procedures that appear to persist across multiple inspections, suggesting ongoing operational challenges despite corrections being made.
Aug 14, 2025Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Aug 14, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 30, 2023Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Cardinal Hill Skilled Rehabilitation Unit
for profit
Ownership & Management
Owners
Encompass Health Owned Hospitals Holdings LLC
Owner · Organization
Invesco Ltd
Owner (parent company) · Organization
Encompass Health Corporation
Owner (parent company) · Organization
Coltharp, Douglas
Owner (parent company)
Tarr, Mark
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
325 reviews from families & visitors
Official Website
Visit encompasshealth.com
Medicare data downloads
Original nursing home datasets
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