The Willows at Citation
Strong Medicare quality ratings; families often praise clean and inviting facility environment. Still worth an in-person visit.
based on 34 Google reviews
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What this means for your family
The Willows at Citation offers a clean, engaging environment with a strong memory care team, making it a potential candidate for those needs. However, families should be aware of reports regarding inconsistent staff responsiveness and billing frustrations; we recommend asking for a tour during off-peak hours and clarifying the facility's communication policy regarding resident health updates.
Google Reviews
Google Reviews
34 reviews on Google“The Willows at Citation receives highly polarized feedback, with many five-star ratings lacking written detail contrasted by serious concerns from families regarding patient care and administrative practices. While some families praise the facility's cleanliness, food quality, and attentive memory care staff, others report significant issues with staff responsiveness, poor communication regarding billing, and a perceived lack of urgency in addressing resident health declines.”
Quality Themes
Tap a score for detailsStrengths
- Clean and inviting facility environment
- Positive feedback on food and dietary services
- Engaging activities and social events
- Attentive and communicative memory care staff
Concerns
- Slow or inadequate staff responsiveness to resident needs (mentioned by 2 reviewers)
- Frustrating and disorganized billing/insurance processes (mentioned by 2 reviewers)
- Poor communication regarding resident health and nutrition (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are quite active in responding to feedback online; how does that commitment to communication extend to keeping families updated on their loved one's daily health and nutritional status?
- 2With 54 residents, how do you ensure that staff members are readily available and responsive when a resident needs immediate assistance?
- 3Given the recent health inspection results, what specific steps is the leadership team taking to improve those areas and ensure the highest standard of care?
- 4I’ve heard wonderful things about your social events and activities; could you walk me through what a typical week of engagement looks like for a resident here?
- 5What is your process for helping families navigate the billing and insurance side of things to ensure everything remains organized and transparent?
- 6In the event of a medical emergency, what is your protocol for coordinating care and ensuring that family members are notified promptly?
Personalized based on this facility's data
Key Review Excerpts
“But most important, those providing the care for those there (my mom in in memory care, Alzheimer’s. ) are VERY good about keeping my sister and I informed of issues, falls, or needs.”
“Staffs answer when she needed them was 'I'll be right back' and she wouldn't see them again for hours.”
“Beautiful facility who treat residents as family! Food is great and there is always something going on. Happy Hour on Fridays is fun!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
13
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Willows at Citation shows a concerning pattern with 9 deficiencies across 2 surveys, including recurring food safety violations in both 2021 and 2024. The most frequent issues involve quality of care, food safety, and care planning. While all deficiencies have reported correction dates, the reappearance of food safety problems suggests potential ongoing challenges with maintaining consistent standards that families should investigate during visits.
Jun 26, 2025Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nov 4, 2021Routine7
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
The Willows at Citation
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 63 of 120
Ownership & Management
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit willowsatcitation.com
Medicare data downloads
Original nursing home datasets
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