Nursing HomeMedicaid

The Willows at Citation

Strong Medicare quality ratings; public reviewers often praise clean and inviting facility environment. Still worth an in-person visit.

1376 Silver Springs Drive, Lexington, KY 40511|54 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 35 Google reviews

(859) 277-0320 Directions Website

Street View

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What this means for your family

The Willows at Citation has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: clean and inviting facility environment and positive feedback on food and dietary services. Review the component ratings and current source records before deciding.

Google Reviews

37 public Google reviews available

The Willows at Citation receives highly polarized feedback, with many five-star ratings lacking written detail contrasted by serious concerns from families regarding patient care and administrative practices. While some families praise the facility's cleanliness, food quality, and attentive memory care staff, others report significant issues with staff responsiveness, poor communication regarding billing, and a perceived lack of urgency in addressing resident health declines.

Quality Themes

Tap a score for details

Strengths

Clean and inviting facility environment
Positive feedback on food and dietary services
Engaging activities and social events
Attentive and communicative memory care staff

Concerns

Slow or inadequate staff responsiveness to resident needs (mentioned by 2 reviewers)
Frustrating and disorganized billing/insurance processes (mentioned by 2 reviewers)
Poor communication regarding resident health and nutrition (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 37 analyzed

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed that you are quite active in responding to feedback online; how does that commitment to communication extend to keeping families updated on their loved one's daily health and nutritional status?
2With 54 residents, how do you ensure that staff members are readily available and responsive when a resident needs immediate assistance?
3Given the recent health inspection results, what specific steps is the leadership team taking to improve those areas and ensure the highest standard of care?
4I’ve heard wonderful things about your social events and activities; could you walk me through what a typical week of engagement looks like for a resident here?
5What is your process for helping families navigate the billing and insurance side of things to ensure everything remains organized and transparent?
6In the event of a medical emergency, what is your protocol for coordinating care and ensuring that family members are notified promptly?

Personalized based on this facility's data

Key Review Excerpts

“But most important, those providing the care for those there (my mom in in memory care, Alzheimer’s. ) are VERY good about keeping my sister and I informed of issues, falls, or needs.”

Memory care family member · 2022★★★★☆

“Staffs answer when she needed them was 'I'll be right back' and she wouldn't see them again for hours.”

Rehab patient's family · 2024★☆☆☆☆

“Beautiful facility who treat residents as family! Food is great and there is always something going on. Happy Hour on Fridays is fun!”

Family member · 2025★★★★★

Source: 37 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.22hrs

Registered nurses for medical care

Total Nursing

4.04hrs

99%

All nurses + aides combined

Staff Turnover

39%

Lower is better (< 30% = good)

RN Turnover

46%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility2.8%

Better than Avg

Here

2.8%

12.8%

17.7%

Fayette

25.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility7.9%

Better than Avg

Here

7.9%

15.4%

16.1%

Fayette

11.7%

Residents who lost too much weight

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

5.2%

6.6%

Fayette

7.5%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.2%

Better than Avg

Here

99.2%

93.5%

94.3%

Fayette

93.3%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility25.3%

Mixed vs Avgs

Here

25.3%

19.5%

29.8%

Fayette

22.2%

Residents needing more daily help over time

↓ Lower is better

This Facility9.1%

Better than Avg

Here

9.1%

13.9%

13.8%

Fayette

11.4%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility95.4%

Better than Avg

Here

95.4%

79.8%

83.5%

Fayette

80.0%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility94.2%

Better than Avg

Here

94.2%

82.0%

84.0%

Fayette

86.4%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.7%

Fayette

1.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

9findings in history

Latest survey: 2 · near KY avg (3.4)

The Willows at Citation shows a concerning pattern with 9 deficiencies across 2 surveys, including recurring food safety violations in both 2021 and 2024. The most frequent issues involve quality of care, food safety, and care planning. While all deficiencies have reported correction dates, the reappearance of food safety problems suggests potential ongoing challenges with maintaining consistent standards that families should investigate during visits.

Jun 26, 2025Routine2 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Nov 4, 2021Routine7 findings

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Willows at Citation

Organization Type

for profit

Chain Affiliation

Chain Name

Trilogy Health Services

Chain Size

124 facilities nationwide

Chain avg rating: 4.0/5 · Rank 63 of 120

Ownership & Management

Owners

Continental Merger Sub LLC

Owner (parent company) · Organization

26%

Key personnel

Barney, LeighManaging Control - Governing BodyConner, GregoryManaging Control - Governing BodyDavis, DavidManaging Control - Governing BodyMcnamara, DonaldManaging Control - Governing BodyMehaffey, ToddManaging Control - Governing Body

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(859) 277-0320

willowsatcitation.com

1376 Silver Springs Drive

Lexington, KY 40511

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

35 reviews from families & visitors

Official Website

Visit willowsatcitation.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.